ServiceNow Customer Service Management
Description de ServiceNow Customer Service Management
Qui utilise ServiceNow Customer Service Management ?
Améliorez votre service client, de la demande à la résolution. Un excellent service implique davantage que le fait d'engager vos clients. Connectez le service client aux autres équipes pour résoudre les problèmes rapidement et de manière proactive.
ServiceNow Customer Service Management ne vous convainc pas tout à fait ?
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ServiceNow Customer Service Management
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Avis sur ServiceNow Customer Service Management
Jason
ServiceNow A Great Piece of Software
Commentaires : We use it to enter tickets for clients experiencing issues with our software. I use it on a daily basis to log these tickets and to keep records of issues that are clients experience.
Avantages :
This software is very easy to use and is extremely user-friendly. I love that it is very customizable and can be tailored to any buisness model.
Inconvénients :
There are times that it can be slow when trying to interact with some of the dashboards.
Utilisateur vérifié
Alternatives envisagées :
Service Now -tools to use for Ticket management
Commentaires : I love the look and feel of service-Now.Support documentation and KB articles.If you have HI portal access then 80% of your problem is gone. Means you will get all the access for KB and documents which help you to understand any issue or product/ releases.Price is bit high but it is worthy to have Servicenow in your company.
Avantages :
first and formost point is, most the module is Workflow driven.for Juniors it is ease to use and learn.coding is minimal.you will get hell lot of examples from Web and Service-now communities to refer. APIs are readily available to integrate with any app.
Inconvénients :
if you report a problem or request for new feature then Servicenow team will take time to review that.then they will plan in their road Map may be it will come in next release like they have different release (helsinki/ geneva) or may be it will not come.this software they are keeping upto date so your team should have developers to fix the issue after each release.but i will say their product documentation is so so So good, it will help to understand and fix anything.
Ramasundaram
Service Now improves issue tracking
Commentaires : Great experience using Service now tool. Moved from HP product to SN
Avantages :
Integration with other build in like Slack and other communication tools. Easy to operate and quick to learn
Inconvénients :
Running reports need to be more customisable.
James
Poor Interface - Too Much Bean Counting and Not Enough Cooking the Meal
Commentaires : So far, ServiceNow is a distraction with no benefit. Unlikely ServiceNow will ever modernize their product. Every year is 1971 for them, with an IBM 3270 "green screen" interface.
Avantages :
To its defense, it does process requests without delay.
Inconvénients :
Poor user interface design. Lacks an understanding of human factors and fails to embrace modern technology.About the worst part is the designers show a very low interest in gathering the concern being discussed. When you finally get to "problem description," it's buried on page two in a small window that uses 6% of the available display. But that area cannot accept any cut/paste of screenshots.Bypassing this tool is often the best course when there is a need for problem description and subsequent analysis. Tools like Microsoft Word and Outlook do pretty well in letting a person express their concerns. ServiceNow is more like the CSR that asks annoying, irrelevant questions and shows no interest in the concern itself.
Naod
Great Tool for Ticketing System
Commentaires : I've been using this tool for more than a year, and it's my personal gear for my day-to-day activity.I'll recommend to anyone who needs proper management of customer ticket for a great work flow.
Avantages :
It's very useful to follow up your customer tickets, timely updates and Save in the knowledge article the action taken for troubleshooting resolved issues.
Inconvénients :
Since it's already integrated with my company, I don't find any difficulties in working with its integrations.It has lots of features to be functional, so I'll update my review if I find any cons or improvement point down the road.
