Firefly Reservations

Great Customer Experience

Commentaires : My overall experience has been very positive. The experience is great for customer, and is very intuitive and easy to set up for the administrator. It also includes lots of reports that help us track our growth with better bench marks.

Avantages :

The best part of Firefly is that it automates the reservation booking process. We no longer need a person available to take calls to book and manage existing reservations, because firefly does it all for us. The founder, Bradly, is always quick to response when we have questions, and was very helpful during the set up process. All of our customers also love how the online system allows for them to manage their reservations, including payment, all with their phone.

Inconvénients :

The biggest negative with Firefly is that there is no dedicated mobile app for iOS or Android. Users need use their mobile web browser or computer browser to use the system.

Understandable and it works.

Commentaires : This is a breath of fresh air. We come from Campspot where everything seems a mystery. I look for a product that can basically be understood by clicking around and seeing how its laid out. This product is simple to use. It allows us to enter a group of summer requests without credit cards etc and play around with who goes where. Then call and lock in the customers. We can easily see who is locked in with a credit card deposit right on the reservation spread. It has contactless registration, a tenant portal and even Kiosk support. Kind of Covid friendly. It also has a very easy to use Point of sale. My staff was able to run this with minimum training.

Avantages :

This software is simple to understand. Easy to use. New staff can train in quickly. As the owner I can understand how to edit rates, units and anything I need. So refreshing. And when I have a problem I email support and get an answer silly fast. (from someone who understands the question lol)

Inconvénients :

Im looking. .. So far I don't have a complaint. I just wanted camp software I could understand to handle reservations and payments.

Great Customer Service

Avantages :

The greatest thing about this software is the customer service behind it. If we ever have questions they are just a phone call away. They are constantly updating the software to accommodate our needs as a seasoanl campground. Functionality, ease of access, and overall layout of the software is great.

Inconvénients :

Would like more help in the initial phases of set up/getting started.

Perfect solution for retooling during COVID

Commentaires : We needed to retool a summer youth camp into a campground during 2020 when family camping was the only thing permitted. After some research, Firefly seemed the easiest to implement and did not require a flood of money to begin or long-term commitment. The software allowed us to manage the new campground with minimal staff and no calendar glitches. Their support people understood our predicament and unique challenges of not being a "usual" campground and were very helpful and responsive.

Avantages :

There was no part of the set-up that was done on the company end. It was wonderful to just dig in and make it work for our unique operation. It is also easily taught to others and doesn't require a full-time registrar. The [SENSITIVE CONTENT HIDDEN] was amazing with customer support and added in features soon after they were requested. There are some features we haven't tried yet but use use others in creative ways - especially custom emails and exporting customers for mail-merge. Especially love the "buffer" that can be placed between rentals to meet the requirements for cleaning between guests.

Inconvénients :

It needs integration with other calendar programs. There is no way to email ALL of the dBase - sending a newsletter this way would be nice. We are not using the POS program as it seems clunky as compared to Square. I assume this will be streamlined in the future.

Great starting point but needs to evolve

Commentaires : My experience with FireFly has been outstanding, but I need the next evolution of the platform in order for me to stay on board. [SENSITIVE CONTENT HIDDEN] is awesome and extremely responsive, I feel like we are along for the ride with him and the platform and I like being in the know of where his efforts are heading. If you all shift your energies and fill the void in the marketplace, I am sure you all can secure a product that is greatly differentiated from the rest of the platforms.

Avantages :

The setup of the software was simple and fast. Within an hour of first opening our account, I has the ability to embed a usable link on our website. It was great and with the assistance of [SENSITIVE CONTENT HIDDEN] (who is always responsive and attentive), we had a viable product within 24 hours. The reservation grid is a great feature and provide quick access I need to make guest relations readily available.

Inconvénients :

It is a web-based program. I need an app-based program to integrate with our business systems. Many businesses in the Agri-tourism industry, like ours, use POS systems like Clover because it affords us the ability to be agile and cover several vertically integrate enterprises and functions on one platform. I love firefly, but it requires me to use a personal laptop and separate processor for card services. My number one complaint is that Firefly does not integrate with Clover POS systems. Full disclosure -- no matter how much I like FireFly, the minute I find a reservation platform that does integrate onto our system, I will be switching. There is a huge void in the fastest growing outdoor market (small glamping operations with multiple lines of revenue) for the first to do this.