17 ans à aider les entreprises françaises
à choisir le meilleur logiciel
Dialpad
Description de Dialpad
Dialpad est un système cloud de communications unifiées moderne qui permet aux équipes de rester connectées grâce à la mise à disposition de tous leurs besoins téléphoniques sur n'importe quel appareil. Les fonctionnalités natives d'intelligence vocale de Dialpad Talk permettent d'améliorer la productivité grâce à la transcription en temps réel et aux résumés post-appel, y compris les points d'action mis en évidence. De plus, les intégrations avec G Suite, Office 365, Zendesk et Salesforce permettent des déploiements rapides et une synchronisation automatique avec les applications que votre équipe utilise quotidiennement.
Qui utilise Dialpad ?
Les entreprises de toutes envergures qui cherchent à stimuler l'efficacité de leurs représentants et à accélérer les délais de mise en œuvre.
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Dialpad
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Avis sur Dialpad
Easy Transition. Great Ongoing
Système de communication
Avantages :
Dialpad est un logiciel vraiment efficace , il permet de rester connecté et de surveiller les appels téléphoniques entre client.
Inconvénients :
C'est un logiciel très efficace je n'ai pas de problème avec ce logiciel.
DialPad has been a great service for our business
Commentaires : Our experience has been excellent. We have really had nothing negative ever happen with it and I've shared it with tons of people. It's probably my current favorite phone service we use and we have a few, always looking for the next best thing.
Avantages :
Love the mobile app and the ability to make and receive calls over cellular and WiFi. We've been using it for years and it's been rock solid.
Inconvénients :
The only con is that they don't have a free version any longer. I tell anyone who asks about it and we love it but we were lucky enough to such an early adopter we got in on the "free for small businesses" deal way back when they first launched.
Alternatives envisagées précédemment :
Great product great team
Commentaires : I love Dialpad and their desire to do business and make and keep us as customers.
Avantages :
I love that Dialpad literally worked with my company to get us out of our terrible contract with our previous VoIP and that allowed us to setup and configure a call center. Call center and documentation and auditing is great for giving peace of mind and accountability to our employees and customers.
Inconvénients :
There was literally nothing I disliked about Dialpad. Dialpad is a great system and great for the price.
Alternatives envisagées précédemment :
Not as Advertised- Hidden Fees, No Ability to Cancel, Incorrect Pricing Information on Website
Commentaires : DialPad is a scam. There are numerous hidden fees that are charged to your credit card without any warning, and there are other sections of their website that have posted fees which are not disclosed in their "All Features" pricing page. You cannot cancel without speaking to a representative, and conveniently, they don't have any reps available. The trial period is not a "free trial period". There are no refunds whatsoever. If you port your number to them, you must pay in advance and any payments are non-refundable. The voice transcription is very poor at detecting words. The transcripts were gibberish most of the time. The desktop app does not allow you to hang up your call. The feature to send voicemail transcripts to a different email does not work. It just sends everything to your admin account email, even after marking other emails as primary. They did not port over text messaging from my previous provider, only voice calls. Dialpad is the worst internet phone company I have seen. They look good on their website, but their actual product and service are terrible.
Avantages :
The product worked for incoming and outbound phone calls. I was able to customize my caller ID for outbound calls which is difficult to control with web-based telephone services in Canada.
Inconvénients :
The pricing on their website is misleading. There were numerous hidden fees and my phones would not function for my business until I paid these unexpected costs. When I canceled within the 14-day trial period, they refused to refund my annual fee. Their website pricing information shows an option to "see all features" and that page even has fine print at the bottom. However, they don't tell you that in addition to that fine print, there is A SEPARATE SECTION of pricing information that shows other hidden fees that they charge to your account. I paid a $60+ regulatory fee. This was not advertised. When I ported my existing 1-800 number over to them, they would not allow me to receive incoming calls until I purchased "credits". Despite not indicating this cost in their "All Features" page, I learned that you need to pay .02 cents for each minute of incoming calls for 1-800 numbers. I had to buy credits in order to get my business back online, and was actually charged .03 cents per minute afterwards. I immediately ported my number back to my former provider. In total, I spent 11 days with DialPad, which was supposedly within their 14-day trial period. What they don't tell you is that there are no refunds, even if you cancel during the "trial". When I tried to cancel, their internal chat system would not connect me to an agent, saying that no one was available to cancel my account. I had no issues getting a sales rep though. This product is a scam.
Dialpad, A Phone System You Must Try!
Commentaires : Overall, hands down one of the best VoIP systems I have ever used. Customer support is even great.
Avantages :
Best functions in Dialpad I love would be alerts/notications, accepting and placing calls, and messaging.
Inconvénients :
Honestly, Dialpad is great. I don't hqve any negatives to say about using them as a phone system.
