15 ans à aider les entreprises françaises
à choisir le meilleur logiciel

Description de Dialpad

Dialpad est un système cloud de communications unifiées moderne qui permet aux équipes de rester connectées grâce à la mise à disposition de tous leurs besoins téléphoniques sur n'importe quel appareil. Les fonctionnalités natives d'intelligence vocale de Dialpad Talk permettent d'améliorer la productivité grâce à la transcription en temps réel et aux résumés post-appel, y compris les points d'action mis en évidence. De plus, les intégrations avec G Suite, Office 365, Zendesk et Salesforce permettent des déploiements rapides et une synchronisation automatique avec les applications que votre équipe utilise quotidiennement.

Qui utilise Dialpad ?

Les entreprises de toutes envergures qui cherchent à stimuler l'efficacité de leurs représentants et à accélérer les délais de mise en œuvre.

Dialpad Logiciel - 1
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Dialpad Logiciel - 5

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Dialpad

Note moyenne

Note globale
4,2
Facilité d'utilisation
4,4
Service client
4,1
Fonctionnalités
4,2
Rapport qualité-prix
4,2

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
53%
4
31%
3
9%
2
2%
1
5%
Erin
Executive Director
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Easy Transition. Great Ongoing

4,0 il y a 3 ans
Sous-titres en français disponibles pour la vidéo
Hermann
Hermann
Support client (Bénin)
Utilisateur LinkedIn vérifié
Développement et commerce international, 2–10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Système de communication

5,0 il y a 7 mois

Avantages :

Dialpad est un logiciel vraiment efficace , il permet de rester connecté et de surveiller les appels téléphoniques entre client.

Inconvénients :

C'est un logiciel très efficace je n'ai pas de problème avec ce logiciel.

Jonatan
Jonatan
Supervisor (Colombie)
Utilisateur LinkedIn vérifié
Logistique et chaîne d'approvisionnement, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

An app that you would not stop using!

5,0 il y a 3 ans

Commentaires : Quality, Dialpad talk not only allow us to answer and make calls, but we can use it to track every possible KPI and with that, keeping the quality of the service by auditing each interaction.

Avantages :

Dialpad talk has several features but the most amazing one if Voice AI, it allows us to identify the matter of a call and lead us to analyze every interaction.

Inconvénients :

Groups, we would like to have more control about groups of people created within the app, due to the current moment we are living (pandemic) we are more connected than ever, and people love personalizing their groups.

Russell
Russell
CEO (É.-U.)
Utilisateur LinkedIn vérifié
Comptabilité, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Artificial feature limitations soured my experience with Dialpad

4,0 il y a 3 ans

Commentaires : Once the port issues were resolved it is generally fine and easy to use, although I am disappointed that several basic features are excluded at the price we are paying, which is not exactly cheap compared to competitors. I may switch to a different to gain access to the features that Dialpad refuses to provide without spending more money.

Avantages :

Native app is easy to use, and easy integration with Google Contacts makes dialing a snap. All users can dial out VoiceIntelligence transcripts are useful and automatically generated. The accuracy is about 80%, usually good enough to easily tell what was being discussed even if some of the words are transcribed incorrectly.

Inconvénients :

The port experience was a disaster. There was a goof somewhere and this left me without the ability to receive or make phone calls on my business' primary phone number at either Dialpad or at my prior provider (Google Voice) and the support did not make me feel like fixing this was a priority for them, never providing updates. It eventually got fixed. The product has arbitrary and foolish feature limitations that feel unnecessary and petty. I am paying good money for this product and yet cannot access even a basic IVR because I am not an enterprise customer with more than 100 users. An IVR is absolutely basic functionality for a phone service with more than one user. We also cannot set holidays on our service because we need to be in a more expensive plan to do that.

Kalina
Kalina
Freelance and Human resources (É.-U.)
Utilisateur LinkedIn vérifié
Biens de consommation, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Dialpad, A Phone System You Must Try!

4,0 il y a 3 semaines Nouveau

Commentaires : Overall, hands down one of the best VoIP systems I have ever used. Customer support is even great.

Avantages :

Best functions in Dialpad I love would be alerts/notications, accepting and placing calls, and messaging.

Inconvénients :

Honestly, Dialpad is great. I don't hqve any negatives to say about using them as a phone system.

Amber
Office Manager & Director of Human Resources (É.-U.)
Conseil en gestion, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Cheaper than most, but you get what you pay for..

2,0 il y a 6 ans

Commentaires : I feel like the cons outweigh the pros at this point. We have had the system for 9 months and I am ready to go back to regular desk phones and a local phone/internet company.

Avantages :

I love the features and they are easy to change and update. Being able to get rid of desk phones and give every employee their own direct line number is great ( for the employees who need one) Transferring calls is easy and I like the feature that it asks you if you would like to "ask" the person if they want to take the call or not. I love that it keeps track of phone calls, times, and send monthly reports regarding all calls ( dropped calls, missed, minutes used etc.) Being able to easily transfer calls to an employees cell phone is useful.

Inconvénients :

It starts to get a little pricey the most employees you have. The "Fees" attached to the price are outrageous! These fees are described as : "Federal Universal Service Fund" , "Federal Regulatory Assessment Fee", "State and Local taxes" , and "Compliance and Administrative Cost Recovery" ( the compliance and administrative cost recover is the highest fee and I have no idea what it means or what it is for). I know we have to pay taxes, but when we had our old phone system ( through a local utility company) we didn't pay these fee's? Using Dialpad has tripled our office phone cost, and that's before you buy the needed headsets for use. You have to add each and every employee that ever needs to use the phone and there is a monthly cost added to your bill ( cost plus fees), I have 3 employees who rarely ever use the phone for work, and I have had to add them as full users. There is no way to have a "main" phone or line that multiple employees can use to make or receive calls. It is not cost effective because I have had to add those three employees to the system, just so they can make a few phone calls per year. There is a very big delay when you have calls forwarded to your cell phone. When we chose Dialpad we chose it because of the features and price, the price looks good at first, but as you add employees and all the fee's it's extremely high. Above and beyond any of these things, the customer service is very lacking. It is the worst customer service I have ever received from anyone. You cannot make a call to customer service, you can only use email. The "help" or response is not automatic, so if you are experiencing issues with the system ( which happens more than I think is acceptable for a business phone system) you have to wait sometimes 1-2 days to get a response or help. They did offer to "upgrade" us to a premier account, which just costs even more money. If you have a premier account you can have a phone number to call and actually speak with someone in customer service. We have had many issues with dropped calls, callers not being able to hear us, fuzziness in calls etc. These things are no big deal if they happen rarely, but they are fairly regular. When customer service does get back to you, they are incredibly rude and not very helpful, and it's usually 3-4 back and forth emails before a resolution is given or the issue is fixed.