Description de Dialpad
Dialpad est un système cloud de communications unifiées moderne qui permet aux équipes de rester connectées grâce à la mise à disposition de tous leurs besoins téléphoniques sur n'importe quel appareil. Les fonctionnalités natives d'intelligence vocale de Dialpad Talk permettent d'améliorer la productivité grâce à la transcription en temps réel et aux résumés post-appel, y compris les points d'action mis en évidence. De plus, les intégrations avec G Suite, Office 365, Zendesk et Salesforce permettent des déploiements rapides et une synchronisation automatique avec les applications que votre équipe utilise quotidiennement.
Qui utilise Dialpad ?
Les entreprises de toutes envergures qui cherchent à stimuler l'efficacité de leurs représentants et à accélérer les délais de mise en œuvre.
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Avis sur Dialpad
Easy Transition. Great Ongoing
DialPad has been a great service for our business
Commentaires : Our experience has been excellent. We have really had nothing negative ever happen with it and I've shared it with tons of people. It's probably my current favorite phone service we use and we have a few, always looking for the next best thing.
Love the mobile app and the ability to make and receive calls over cellular and WiFi. We've been using it for years and it's been rock solid.
The only con is that they don't have a free version any longer. I tell anyone who asks about it and we love it but we were lucky enough to such an early adopter we got in on the "free for small businesses" deal way back when they first launched.
Alternatives envisagées :
Artificial feature limitations soured my experience with Dialpad
Commentaires : Once the port issues were resolved it is generally fine and easy to use, although I am disappointed that several basic features are excluded at the price we are paying, which is not exactly cheap compared to competitors. I may switch to a different to gain access to the features that Dialpad refuses to provide without spending more money.
Native app is easy to use, and easy integration with Google Contacts makes dialing a snap. All users can dial out VoiceIntelligence transcripts are useful and automatically generated. The accuracy is about 80%, usually good enough to easily tell what was being discussed even if some of the words are transcribed incorrectly.
The port experience was a disaster. There was a goof somewhere and this left me without the ability to receive or make phone calls on my business' primary phone number at either Dialpad or at my prior provider (Google Voice) and the support did not make me feel like fixing this was a priority for them, never providing updates. It eventually got fixed. The product has arbitrary and foolish feature limitations that feel unnecessary and petty. I am paying good money for this product and yet cannot access even a basic IVR because I am not an enterprise customer with more than 100 users. An IVR is absolutely basic functionality for a phone service with more than one user. We also cannot set holidays on our service because we need to be in a more expensive plan to do that.
Dialpad - modern communication
Commentaires : Overall experience was superb - it is very modern. We make our communication through our workstation (desktop, laptop), we can have it installed in our mobile phones and make calls. I am from the Philippines but I can easily use it and call our clients from the US. As someone whose english is not her first language, I really appreciate the live transcription and option to replay/review call for recording and taking notes!
In a product, I always look for its accessibility and I'm glad we have Dialpad. I can easily work on my computer station, use it in a browser or the software application, I also have it on my phone and that feature allows me to be more flexible and available to my company. I also love that we are able to receive data/analytics report from Dialpad on my email and we see who are our top agents and we also have an option to export data. I also love the live transcription!!
Perhaps when we had issues with our call routing - I was kind of confused on how they are set up. I would like more options and variability added to call routing but so far it is currently working well for us.
Rude customer service
Commentaires : bad customer service
I forgot to cancel the subscription after we stopped using the services and they kept on charging for 9 months. When we finally realized 9 months down the road that we are being charged for services we do not use anymore, dialpad did not have the courtesy to partially refund us even a single month.
Alternatives envisagées :
Dialpad is a must have for virtual workers
Commentaires : We have been using dialpad for 3+ years. We like the service. Its reliable and implementation is always a quick process. I like that we can monitor our team in real time and record calls when needed. We dont have many issues with the service but when we do, they try to help fix the problem. They may not always be successful with issues but do try to accommodate customer service requests.
We use dialpad for our marketing team. They are all virtual and need a reliable service.
The customer service can be iffy. They are able to solve simple issues but are harder to deal with on issues that need escalation.
Logiciel trouvé dans
- Logiciels de numérotation automatique
- Logiciels de VoIP
- Logiciels de gestion des appels téléphoniques
- Plateformes pour chatbots
- Solutions de téléphonie professionnelle
- Logiciels de predictive dialer
- Logiciels de téléphonie
- Logiciels de coaching commercial
- Logiciels de télévente
- Logiciels de contact client