Tekmetric

Une révolution dans la gestion d'atelier

Commentaires : En général, mon expérience avec Tekmetric a été très positive. J'ai pu gérer mon atelier plus efficacement et j'ai vraiment apprécié les fonctionnalités uniques comme les inspections de véhicules numériques interactives.

Avantages :

J'ai été impressionné par la simplicité de navigation de Tekmetric. Grâce à sa plateforme cloud, j'ai eu la flexibilité dont j'avais besoin pour faire évoluer mon entreprise. De plus, l'intégration avec d'autres solutions leader du marché est remarquable.

Inconvénients :

Cependant, j'ai trouvé que la prise en main initiale nécessitait un peu de temps. Il serait bénéfique d'avoir plus de tutoriels pour les nouveaux utilisateurs

Fantastic Automotive Shop Management System

Commentaires : Moving to Tekmetric was the best thing we've done for our business in a while. Our customers love it. It's easier to present estimates and easier for them to review and approve recommended work. The business reporting is easy to use and Tekmetric is steady adding information to the available reports.
If you're looking for automotive SMS, then I recommend you stop looking and start using Tekmetric.

Avantages :

Tekmetric works. Very intuitive, so even the most UN-computer savvy person can easily learn to use it. Cloud based SMS means that I can access from anywhere and this allows me to serve my customers even better. Built in texting and electronic approvals allow us to communicate with customers without having to wait until they can actually talk on their phone. Digital inspections make it possible to show customers exactly what we see without them having to be at the shop. The entire process from checking a car in to getting it back to the customer is streamlined, simplified AND customer friendly. Complete reporting gives us the information we need to effectively manage the business. Tekmetric has integration with most parts vendors, and other automotive service providers. If they aren't, they'll gladly work to make happen.

Inconvénients :

There are just a few features from previous SMS that I really want. BUT the Tekmetric team has already added some of those and is working to build the others in. So the cons are pretty much temporary.

The Best Shop Management System - Hands Down

Commentaires : With the implementation of Tekmetric we have seen a dramatic increase in business and positive feedback from customers. We can easily access previous inspections and work done to guide a customer through the "what is next" process.

Avantages :

What better system to use than one designed by a shop owner! Tekmetric offers a complete shop management system including DVIs, two way texting with customers, online payment options, and multiple integrations with part suppliers and other vendors to make this system shine! It eliminates the need for any paperwork -- all techs have tablets to access their WIPs. Tekmetric offers a feature request board for all users to offer suggestions and to vote on items they would like see added to the platform. Tekmetric actually uses that feedback to implement regular updates to the program (at no additional charge). They actually listen to their customers. Our customers love the Technology and the use of email and text messaging to relay information about the repair, inspection results, estimates and invoices. This technology has set us apart from other service centers in our market.

Inconvénients :

The ability to send and receive images in the texting system.

Lacks MANY basic features

Commentaires : Customer service is on point in getting back to you but 4/5 request they just tell you they do not have the feature and they are working on it. Their board is filled with tons of basic request done by current customers

Avantages :

Each repair order comes up with that vehicle's specific specs from what oil filter, wiper to wheel torque.

Inconvénients :

Lacks MANY MANY basic features, i.e., old employees have to be deleted (losing old employee's address, phone number, hire & term date. Cannot post a credit for a customer. Cannot require email addresses be collected. No report to see specifically from what time to what time a technician worked on a vehicle. These are only a few of MANY!

Shop management essential

Avantages :

This program makes scheduling , billing, technicians workload, and progress a breeze. The text invoice feature helps the business as well as vehicle owner.

Inconvénients :

The program crashes more then others that I have used. It also loses communications with parts houses often.