Description de Custify
La plateforme de réussite des clients de Custify destinée aux entreprises SaaS B2B permet de réduire le taux de désabonnement et d'augmenter la valeur vie client. Outre les informations relatives à l'utilisation du produit, la solution réunit automatiquement les données de divers systèmes (CRM, assistance, facturation, etc.) et présente l'ensemble des KPI de réussite des clients et des interactions clients pertinents dans un tableau de bord facile à comprendre. Pour les flux de travail à faible impact, elle dispose également d'un moteur d'automatisation intégré sophistiqué.
Qui utilise Custify ?
Entreprises SaaS B2B
Où peut-on déployer Custify ?
À propos de l'éditeur
- Custify
- Situé à Bucurest, Roumanie
- Fondé en 2017
Assistance Custify
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat
Langues
anglais
Custify - Prix
À partir de :
- Non, pas d'essai gratuit
- Non, pas de version gratuite
Custify n'est pas disponible en version gratuite et ne propose pas d'essai gratuit.
Plans de tarification obtenez un essai gratuitÀ propos de l'éditeur
- Custify
- Situé à Bucurest, Roumanie
- Fondé en 2017
Assistance Custify
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat
Langues
anglais
Custify en vidéos et en images
Fonctionnalités - Custify
Alternatives à Custify
Avis sur Custify
Oliver
Loving it so far
Commentaires : We’ve increased our customer satisfaction, resulting in higher revenues for us, the tool pays itself in the first day of the month - highly recommend.
Avantages :
Various health scores in a 360 view of our customers, very flexible automation engine, actionable tasks and super easy to use UI. Also worth mentioning the great onboarding and follow-up support.
Inconvénients :
Nothing so far. We'll review this with with every new use case.
Alternatives envisagées : ChurnZero
Pourquoi passer à Custify : Other systems are more complex to use and our CSMs would need to work manually quite a bit. We've been looking for a system that allows our CSMs to spend their time with our clients instead of doing copy & paste. As a result, we’ve integrated Custify via API so we're sending events and attributes which allowed us to automate everything.
Edona
Head of Client Services
Avantages :
-Playbooks ( I absolutely love the flexibility to automate outreach, create reminders and create notes and tasks for the team via playbooks. It is a critical feature if you work with small and midsize companies. Managing the clients has never been easier for us. Custify played a big plan in our overview Success strategy - Healthscoors- It's been a game changer for us to be able and monitor our client's journey and more so, to be able to create our healthcare matrixes - The support team is fantastic- They were always happy to jump on meetings and help us with the setup
Inconvénients :
- The only thing I would point out is improving the native integrations. We use several other tools, and we are limited on being able to send data from Custify to our CRM, so we can centralize the data for all teams
Alternatives envisagées : ChurnZero et Totango
Pourquoi passer à Custify : - Custify fits the best to our business model.- The team was friendly and professional, and we loved working with people with the same values.-Innovative and flexible to customize Custify so it could meet our needs
James
Software that changed the game for us thanks to its automation features
Commentaires : We don’t have a big team so any task that can be automated is time saved and invested in attention to the client. Custify offered us what no other software did: a team that helps us with a smile on their face, a customer 360 view that allows us to find every information in no time and a great product overall.
Avantages :
Being able to use an automated process to know when a user is at the end of his trial or when to upsell or upgrade is a big plus. Finding urgent alerts and tasks early in the morning automatically assigned and not having to look for the information manually in different apps is another big plus.
Inconvénients :
It may seem expensive at first but in the end, it will save you a lot of money, especially if you implement it correctly.
Dwi
A great software to manage customer relationship and help automate key workflows
Commentaires : Custify has been such an excellent tool for a number of departments within our business. It's provided us with key insights into our customers and allowed us to automate a number of tasks based on essential milestones for customers.
Avantages :
Custify has been an excellent tool for helping manage customers in various stages of their lifecycles. It's also been beneficial in allowing us to setup key workflows to automate check-ins and key touch-points. The customer service is excellent. We've been dealing with [sensitive content hidden], and she's very responsive and detailed in her replies. It's great to know we have someone on the other side who understands our business and provides helpful solutions.
Inconvénients :
There's been a couple of bugs, however, they were addressed and fixed relatively soon after.
Utilisateur vérifié
Understanding our clients and leveraging that data is Custify’s main value
Commentaires : I would say that Custify is like a magic 8 ball; it somehow always has the right answer and our clients get better service in the end. The segmentation feature is great and the results are accurate. My reporting on our clients’ feature usage has never been more accurate. Custify saves time and lowers churn once you learn how to use it correctly.
Avantages :
When I use the customer 360 view, I can see how clients use our software to solve their issues. Custify also allows me to see the clients’ engagement with our product and use those insights through custom playbooks or segmented reports.
Inconvénients :
There isn’t really anything I don’t like so far. Maybe the mobile view has some weird bugs.
Alternatives envisagées : Vitally, ChurnZero, Gainsight CS et Totango
Pourquoi passer à Custify : Value for money and an extraordinarily CS team that actually partnered up with us and helped grow the business
