Commusoft

Commusoft

par Commusoft

Qui utilise Commusoft ?

Commusoft is an all-in-one online service software to manage your field service business: customer database, quotations, work orders, dispatch, assets, inventory, invoicing, payments and more.

Description de Commusoft

Commusoft is an all-in-one cloud-based B2B software designed for field service companies with 3+ technicians. 15000 + users trust Commusoft every day! It helps you to manage your CRM, quotes, work orders, technician schedules, assets management, inventory, PPM, SLAs, checklists and invoicing, and it integrates with popular tools such as MailChimp, Salesforce, naturalForms, Stripe, Quickbooks and Google Calendar. It is accessible on your PC, Mac, iPhone, iPad, Android phone or Android tablet.

Informations sur Commusoft

Commusoft

https://www.commusoft.us/

Fondé en 2019

Prix de Commusoft

Commusoft n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Commusoft est disponible à partir de 35,00 $US/mois.

À partir de

35,00 $US/mois

Prix

Basic: $35 | Paperless Office: $60 | Automation: $90 | Enterprise: POA

Version gratuite

Non

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Support en horaire de bureau

En ligne

Commusoft - Fonctionnalités

Logiciels d'affectation du personnel
Accès mobile
Base de données de clients
Facturation
Gestion des contrats
Gestion des ordres de travail
Gestion des stocks
Gestion des techniciens
Gestion des tâches
Portail libre-service
Routage
Suivi de l'historique des services
Accès mobile
Base de données de clients
Devis
Facturation
Gestion des expéditions
Gestion des ordres de travail
Gestion des stocks
Gestion des techniciens
Gestion des tâches
Planification
Planification de la maintenance
Routage
Suivi de l'historique des services
Accès mobile
Base de données de contacts
Devis
Facturation
Gestion des contrats
Gestion des expéditions
Gestion des ordres de travail
Gestion des stocks
Planification
Recouvrement des paiements sur le terrain
Routage
Signature électronique
Suivi de l'historique des services
Suivi du temps en ligne
Accès mobile
Biens commerciaux
Facturation
Gestion des inspections
Gestion des ordres de travail
Gestion des stocks
Gestion des techniciens
Maintenance prédictive
Maintenance préventive
Planification de la maintenance
Propriétés résidentielles
Rapports et analyses
Suivi de l'historique des services
Suivi des ressources
Application mobile
Base de données de clients
Devis
Facturation
Gestion des expéditions
Gestion des ordres de travail
Gestion des stocks
Gestion des techniciens
Gestion des tâches
Planification
Routage
Suivi de l'historique des services

Avis sur Commusoft

Afficher 5 avis sur 128

Note globale
4,7/5
Facilité d'utilisation
4,6/5
Service client
4,8/5
Fonctionnalités
4,5/5
Rapport qualité-prix
4,6/5
Phil C.
Director
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 20/11/2017

"Reliable, advanced, bespoke software that I genuinely couldn't run my business without."

Avantages: Apart for the ability to seamlessly control every aspect of my business, from the initial customer inquiry all the through to invoicing, it's the customer support and wide range of industry-specific knowledge which the Commusoft team delivers that sets them apart from the competition. I really don't know how I managed before using Commusoft. Commusoft is constantly evolving and updating. Whenever I think of a function I would like to see available it's usually already been thought of and in the process of happening.

  • Provenance de l'utilisateur 
  • Publié le 20/11/2017
Rob N.
Managing Director
Équipements publics, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 11/10/2019

"I would not hesitate to recommend the software and support team at Commusoft. "

Commentaires: The availability of Commusoft allows us a competitive edge as a 24/7 service provider, and ensures we remain at the forefront of advances in information technology.

Avantages: Following the introduction of Commusoft into my business in 2011, Commusoft desktop and mobile platforms have allowed us to tailor their software to our specific requirements, with the ability to customise data and KPI reports and retain them to suit our business needs.
Prior to the integration of Commusoft, we used hard copy documents, accounting and certification packages to manage the business. Post 2011, Commusoft now handles this virtually paperless, with total transparency for all users.
The management of jobs for employees and sub-contractors is simplified from the point of initial customer enquiry, through to work completion and live invoicing whilst our engineers are still on site.
Existing customer service reminders are also a benefit, including the availability of customer details, appliance data, work history, photo images, etc. which saves time by allowing our engineers and administrators live shared work updates.
Live engineer status when en route to customers’ homes via vehicle fleet tracking, which customers can view through their smart phones when our engineer accepts their specific job. This is beneficial to both parties as customers are not needlessly waiting at home for our arrival, ensures our engineers are not waiting to gain access, and assists safeguarding with engineer name, photo ID, and industry certification detail availability prior to their arrival. The routine upload of live site images also aids the resolution of possible discrepancies.

Inconvénients: Nothing that hasn’t been quickly remedied through the live assistance of the Commusoft support team.

  • Provenance de l'utilisateur 
  • Publié le 11/10/2019
Waleed A.
Managing Director
Eau/gaz/électricité, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 16/06/2020

"Engineer Diary planner"

Commentaires: Great customer service and always helpful when we call.
Easy to use software we use on a daily basis.

Avantages: Let you run your whole business using this software.
It can use as a diary for all our engineers to include all need information like site address and contact details.
what the engineer needs to do and for the engineer to provide us an update which includes pictures and videos if wanted.
In addition, we can send out reports to our clients and invoices which can be linked to other accounting softwares.

Inconvénients: Difficult to delete old storage to free up space within our allowance

  • Provenance de l'utilisateur 
  • Publié le 16/06/2020
Martin C.
Heating engineer, Director
2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    3/5
  • Facilité d'utilisation
    2/5
  • Fonctionnalités
    3/5
  • Support client
    2/5
  • Rapport qualité-prix
    2/5
  • Probabilité de recommander le produit
    5/10
  • Provenance de l'utilisateur 
  • Publié le 06/12/2016

"Experience with commusoft"

Commentaires: When you first start you should be given more one to one help, then mistakes wouldn't happen.
Bit disappointed with the diary and other features, cant understand why I've not been set up on the new system yet which looks a lot better.
Seem to be having lots of problems with the two systems together quick books and commusoft.

Avantages: Customer data base, quick to find out what you have done at a property,

Inconvénients: need more training on how to use the software, now ive been using it a while, I'm sure there is plenty of bits I'm not using that I could be using

Réponse de l'éditeur

envoyé par Commusoft le 09/12/2016

Hi Martin, we appreciate users have different roles/skills within a business, so we provide users access to our knowledge base which contains videos/guides about how to use the system.

We have training programmes for 1-2-1 training, walking clients through the system and provide consultation on how to adhere to best practises when using the system. Let me know if you want more details.

I've checked with the technical team regarding QB and cannot see open tickets with you on this, please email support@commusoft.co.uk who will be happy to help.

As much as we would love to have all our clients on the new version, the process is not a simple software upgrade and much more like moving from one software to another. This means the process is longer and more complex. We¿ve already started migrating clients as part of the beta program so we can make sure we are ticking all the boxes as your data is important to us, as it is to you.

  • Provenance de l'utilisateur 
  • Publié le 06/12/2016
Anthony C.
Boss
Construction, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 18/03/2020

"Plumbing & Heating Software Review"

Commentaires: We have been using Commusoft for around 5 years. I would recommend this software without hesitation, the impact this platform has is instant. My only regret is that I didn't implement it sooner.

Avantages: The diary system on this software is second to none. From booking, attending and completing a job report there really is no other software currently on the market that can tick all the boxes for us.

Inconvénients: A phone integration mod would be a great addition to this software.

  • Provenance de l'utilisateur 
  • Publié le 18/03/2020