Commusoft

Qui utilise Commusoft ?

Commusoft is an all-in-one online service software to manage your field service business: customer database, quotations, work orders, dispatch, assets, inventory, invoicing, payments and more.

Description de Commusoft

Commusoft is an all-in-one cloud-based B2B software designed for field service companies with 3+ technicians. 15000 + users trust Commusoft every day! It helps you to manage your CRM, quotes, work orders, technician schedules, assets management, inventory, PPM, SLAs, checklists and invoicing, and it integrates with popular tools such as MailChimp, Salesforce, naturalForms, Stripe, Quickbooks and Google Calendar. It is accessible on your PC, Mac, iPhone, iPad, Android phone or Android tablet.

Informations sur Commusoft

Commusoft

https://www.commusoft.us/

Fondé en 2019

Vidéo de Commusoft
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Présentation des tarifs de Commusoft

Commusoft n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Commusoft est disponible à partir de 59,00 $US/mois.


À partir de

59,00 $US/mois

Prix

All-in-One: $59 | Customer Journey: $75 | Field Automation: $129

Version gratuite

Non

Essai gratuit

Oui

Commusoft deployment and support

Ressources d'aide

  • Support en horaire de bureau
  • En ligne

Déploiement

  • Cloud, SaaS, web
  • Mobile (iOS natif)
  • Mobile (Android natif)

Formation

  • Formation présentielle
  • Formation en ligne en direct
  • Webinaires
  • Documentation

Commusoft - Fonctionnalités

  • Accès mobile
  • Base de données de clients
  • Facturation
  • Gestion des contrats
  • Gestion des ordres de travail
  • Gestion des stocks
  • Gestion des techniciens
  • Gestion des tâches
  • Portail libre-service
  • Routage
  • Suivi de l'historique des services

Logiciels d'affectation du personnel : afficher la liste complète

  • Accès mobile
  • Base de données de clients
  • Devis
  • Facturation
  • Gestion des expéditions
  • Gestion des ordres de travail
  • Gestion des stocks
  • Gestion des techniciens
  • Gestion des tâches
  • Planification
  • Planification de la maintenance
  • Routage
  • Suivi de l'historique des services

Logiciels de gestion de services CVC (chauffage, ventilation, climatisation) : afficher la liste complète

  • Accès mobile
  • Base de données de contacts
  • Devis
  • Facturation
  • Gestion des contrats
  • Gestion des expéditions
  • Gestion des ordres de travail
  • Gestion des stocks
  • Planification
  • Recouvrement des paiements sur le terrain
  • Routage
  • Signature électronique
  • Suivi de l'historique des services
  • Suivi du temps en ligne

Logiciels de gestion des interventions : afficher la liste complète

  • Accès mobile
  • Biens commerciaux
  • Facturation
  • Gestion des inspections
  • Gestion des ordres de travail
  • Gestion des stocks
  • Gestion des techniciens
  • Maintenance prédictive
  • Maintenance préventive
  • Planification de la maintenance
  • Propriétés résidentielles
  • Rapports et analyses
  • Suivi de l'historique des services
  • Suivi des ressources

Logiciels de maintenance de bâtiment : afficher la liste complète

  • Application mobile
  • Base de données de clients
  • Devis
  • Facturation
  • Gestion des expéditions
  • Gestion des ordres de travail
  • Gestion des stocks
  • Gestion des techniciens
  • Gestion des tâches
  • Planification
  • Routage
  • Suivi de l'historique des services

Logiciels pour plombiers : afficher la liste complète

Commusoft - Logiciels similaires

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Avis sur Commusoft

Read all reviews

Overall rating

4,7/5

Average score

Facilité d'utilisation 4,6
Service client 4,8
Fonctionnalités 4,5
Rapport qualité-prix 4,6

Review software

Share your experiences with other software buyers.

Écrivez votre avis !
Phil C.
Director
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 20/11/2017

"Reliable, advanced, bespoke software that I genuinely couldn't run my business without."

Avantages: Apart for the ability to seamlessly control every aspect of my business, from the initial customer inquiry all the through to invoicing, it's the customer support and wide range of industry-specific knowledge which the Commusoft team delivers that sets them apart from the competition. I really don't know how I managed before using Commusoft. Commusoft is constantly evolving and updating. Whenever I think of a function I would like to see available it's usually already been thought of and in the process of happening.

  • Source de l'avis 
  • Publié le 20/11/2017
Harry P.
Director
Construction, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 27/08/2020

"Review from a plumbing company"

Commentaires: Excellent, Once it’s all set up which does take a little time it makes us so efficient.

Avantages: Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use. Can store photos/videos/certificates on each job. Estimating/invoicing great too. Also great integration with accounting software

Inconvénients: Only thing I would love is a refresh button on the app, as there can be a slight lag sometimes.

  • Source de l'avis 
  • Publié le 27/08/2020
Martin C.
Heating engineer, Director
2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    3 /5
  • Facilité d'utilisation
    2 /5
  • Fonctionnalités
    3 /5
  • Support client
    2 /5
  • Rapport qualité-prix
    2 /5
  • Probabilité de recommander le produit
    5/10
  • Source de l'avis 
  • Publié le 06/12/2016

"Experience with commusoft"

Commentaires: When you first start you should be given more one to one help, then mistakes wouldn't happen.
Bit disappointed with the diary and other features, cant understand why I've not been set up on the new system yet which looks a lot better.
Seem to be having lots of problems with the two systems together quick books and commusoft.

Avantages: Customer data base, quick to find out what you have done at a property,

Inconvénients: need more training on how to use the software, now ive been using it a while, I'm sure there is plenty of bits I'm not using that I could be using

Réponse de l'éditeur

envoyé par Commusoft le 09/12/2016

Hi Martin, we appreciate users have different roles/skills within a business, so we provide users access to our knowledge base which contains videos/guides about how to use the system.

We have training programmes for 1-2-1 training, walking clients through the system and provide consultation on how to adhere to best practises when using the system. Let me know if you want more details.

I've checked with the technical team regarding QB and cannot see open tickets with you on this, please email support@commusoft.co.uk who will be happy to help.

As much as we would love to have all our clients on the new version, the process is not a simple software upgrade and much more like moving from one software to another. This means the process is longer and more complex. We¿ve already started migrating clients as part of the beta program so we can make sure we are ticking all the boxes as your data is important to us, as it is to you.

  • Source de l'avis 
  • Publié le 06/12/2016
Marcus C.
Heating engineer
Construction, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    1/10
  • Source de l'avis 
  • Publié le 15/09/2020

"Great software but if you leave your stuffed"

Commentaires: Very helpful at the start but if you leave then not interested. Would never put all my customer information to another IT company without doing my own customer database. Thanks for nothing Commusoft!!!

Avantages: The software has lots of great features and once you have got used to the menus and features and can improve productivity. As a small business with 1 employee passing and updating the engineers jobs was good and planning the jobs ahead was great. I had QuickBooks linked to the Commusoft

Inconvénients: Unfortunately when the Commusoft was linked to my QuickBooks it somehow doubled every customer in QuickBooks, Commusoft rectified but I still have a load of deleted customers even now. Also response to software issues was slow if your not on the premium service plan. As a small business I unfortunately lost my engineer and was operating as a sole trader but Commusoft would not reduce the charge for one user and so had to pay for 2 users. Upon deciding this wasn’t cost effective we left Commusoft and all databases deleted and some data files sent to us in computer data but no real information on customers that was stored with Commusoft. I have lost thousands on missed gas Certs since leaving. No help at all to find data on clients.

  • Source de l'avis 
  • Publié le 15/09/2020
Sue J.
Service Coordinator
Construction, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 28/07/2020

"Commusoft for Minor Works"

Commentaires: Overall I find Commusoft pretty user friendly, but then I have been using it for four years and like anything, the more you use it the easier it becomes.

Avantages: Once you know how to use it Commusoft is easy to work with on a daily basis and quite intuitive
I don't think we could run the Minor Works department without this software - the job histories and the notes section have been invaluable. The engineers generally have no problem using the mobile software
Commusoft are very open to suggestions for improving any areas/features that don't work for your business if they can and they are very quick to respond to any queries either by e-mail or on the phone

Inconvénients: I miss being able to merge properties, as you could on the old Commusoft - sometimes a tenant gets set up as a customer instead of a work address under the estate agent - so being able to merge was useful for correcting this. On some of the reports you can open the job from the report but then on some others you can't

  • Source de l'avis 
  • Publié le 28/07/2020