Order Time Inventory

Order Time - Awesome!

Commentaires : We are extremely please with the functionality of the program and how it handles our kits, Bill of Materials, assemblies and vendor management. We also utilize Order Time to manage our customer quoting process which ultimately drives data into sales order and work orders. Finally, it drives all the necessary information into our QuickBooks for payable and receivable management - this a complete package!

Avantages :

The ability of this program to allow us to build assemblies and kits was our #1 requirement and Order Time does that fabulously. We create a lot of assemblies (Bill of Materials) and this program makes the process easy! Their documentation and customer support has been phenomenal!

Inconvénients :

It's tough to find a "least" topic for Order Time but...may be updating large groups of "items" proves to be a little challenging for us.

Unique Business - OrderTime met the need

Avantages :

We have a unique business that ranges from a small e-commerce store to off-the-shelf products, complicated custom products, and a service side of the business. OrderTime was the perfect solution for us to track our inventory without having to sync inventory to QuickBooks Enterprise Desktop. The support team helped us with our complicated setup and integrations, and has patiently helped us with any issues that came up. It has many ways to customize that suit your particular business's needs, and compared to other similar products out there, it's very affordable for the amount features it has. We are very glad we found OrderTime!

Inconvénients :

Learning curve was steep, but we had never managed inventory before so we were starting from scratch. The complexity of what it can do (and our inventory is complex) will allow us to manage the minutia of our items very effectively.

Disaster

Commentaires : Used it for 3 mo. It never worked properly in that time, reports we were promised would be available never were, support was terrible. Could go on and on. A really bad experience.

Avantages :

Did not like anything about it. Maybe the fact that you could custom build reports yourself?

Inconvénients :

Very buggy, outdated interface, integrations did not work consistently, customer service was basically non-existent.

The BEST next step for small businesses

Commentaires : Overall the experience has been wonderful.
1. The solution provided everything I needed and wanted for the future.
2. At one point, I realized there was something that I needed and yes!, they had it already. Because they come from years of experience in the industry.
3. They are especially responsive to my needs and questions. Very high level of customer service.

Avantages :

OrderTime is extremely thorough. In searching for our move from only QuickBooks desktop, I knew what I needed for now and wanted for the future. After researching many, many other solutions, all of them fell short in basic needs in one way or another. Finally I found OrderTime, and it was a great fit. They absolutely met my needs and wants for inventory, sales, and customer management. It was also nice to learn that they were deploying OrderTime as an online version after years of the in house NumberCruncher software. Then, it made sense why they were so good at everything.

Inconvénients :

It is not a complete solution, with accounting, so you still need some type of A/R A/P GL plugin. They are so good at everything else, I want this. But, sometimes you do what you are good at so you can be great at it.

All around awesome!

Commentaires : Overall, this is a great program. It has tremendously helped our purchasing team be more efficient. It has helped our expediting team keep up on past due vendors at a glance. Our routers make less errors as well. Whenever there is a glitch or something we don't understand, they are 1 ticket away and we typically have answers within 24 hours. The staff is very friendly and very well versed in what they do.

Avantages :

Very easy to use and manipulate to exactly what you need.

Inconvénients :

I wish things like adjustments to inventory or notes left in the system were date stamped automatically. Currently when something is changed it's based on the date the transaction was created, but if you go back to edit that transaction there is no update to the date. Also, nothing is time stamped, only date controlled. Having that high level of control helps with problem solving when things don't go as planned.