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Description de Hostfully Guidebooks

La plateforme Hostfully Guidebooks permet aux entreprises de location de vacances de générer plus de revenus et d'offrir une expérience client cinq étoiles grâce à des guides numériques magnifiquement conçus, de marque et indépendants de la plateforme. Qu'il s'agisse d'un appareil mobile, d'une impression ou d'un ordinateur de bureau, Guidebooks vous permet de fournir à vos clients des informations critiques sur les propriétés et des recommandations locales dans une plateforme facile à utiliser.

Qui utilise Hostfully Guidebooks ?

Les entreprises et les gestionnaires de locations de vacances.

Hostfully Guidebooks Logiciel - 1
Hostfully Guidebooks Logiciel - 2
Hostfully Guidebooks Logiciel - 3

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Hostfully Guidebooks

Note moyenne

Note globale
4,8
Facilité d'utilisation
4,7
Service client
4,7
Fonctionnalités
4,7
Rapport qualité-prix
4,7

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
85%
4
12%
3
2%
2
1%
Craig
Craig
CEO & Founder (Australie)
Utilisateur LinkedIn vérifié
Immobilier, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

State of the art guest guidebook system

5,0 il y a 5 ans

Commentaires : We use Hostfully guidebooks to provide a great experience for our thousands of guests. The ability to create templates saves us a lot of time creating new guidebooks. Both our guests and owners are extremely impressed by the functionality.

Avantages :

Saves us hours of time, great guest experience, mobile responsive, easy to use.

Inconvénients :

The recommendations screen is a little hard to navigate.

Tara
Head Sloth (É.-U.)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Absolutely the best and easiest to use

5,0 l’année dernière

Commentaires : Our guidebooks are the key to our communications with our guests. They provide all the information on the home from directions to how to find the fusebox. We use the guidebooks for everything and are always looking for more ways to utilize them.

Avantages :

Setting up cards that can be used for multiple guidebooks saves time and I love that the recommendations appear on the map as it is important for our particular area. Being able to embed videos to assist with complex instructions make me happy. The absolute best thing is being able to start with one guidebook for free which allows you to get a feel for the software to see if it works for you first. Then, adding on to your "starter" is easy. My guests rave about our guidebooks. They are easy to incorporate into your communication with guests as easy links via email and texts too. Highly recommend.

Inconvénients :

The only pain point I had, and this was when I was first starting out, was the help section. For someone not used to the layout or the software, the lack of a stupid-proof help section was a little frustrating. I understand the chat section and how the "Help" works now, but at the time, it was not as obvious and frustrating at times. It really is easy to use, but some folks may prefer a bit more hand holding by Mr. Obvious when going through the process.

Réponse de l'équipe de Hostfully

il y a 9 mois

Thank you so much for your wonderful feedback, Tara! We're thrilled to hear that Hostfully's guidebook solution has been a valuable asset for your communication with guests. It's great to know that features like setting up cards for multiple guidebooks and embedding videos have been helpful to you. We appreciate your candid input about the initial challenges you faced with the help section, and we will work on improving our Guidance. Your recommendation means a lot to us, and we're delighted that your guests are enjoying the guidebooks. We look forward to continually serving you and finding more ways to enhance your guest experience. :)

Dan
Dan
Educator (É.-U.)
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 10 000+ employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : GetApp

Launching Hostfully

3,0 il y a 2 ans

Commentaires : Have started yet. Just trying to get it going!

Avantages :

Lots of great features!! For someone looking at a completed guidebook, it would be very helpful.

Inconvénients :

Extremely complex and challenging to get all the details put in properly on the paid version while waiting for emails to get a response. Would be real nice to have phone support or screen shots to assist. The videos are helpful for the overall site but NOT for specific fine details or when glitches arise.

Laura
CTO Integrator (É.-U.)
Immobilier, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Juniper Holiday + Home

4,0 il y a 3 mois

Commentaires : Great product, super simple (maybe too simple in some areas) that can definitely grow to become an industry standard.

Avantages :

Super easy to use and send out to guests.

Inconvénients :

Can't stand that when you add a Recommendation card it automatically goes to the top and pushes other recommendations down. We have to manually rearrange all of our books each time a new recommendation is added :-(

Tim
Owner (É.-U.)
Immobilier, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Hostfully Guidebook Keeps Guests Informed if Only They Would Read

5,0 il y a 5 ans

Commentaires : My experience with the platform is it has been terrific to work with. There are a lot of features and capabilities that may not be readily apparent to a first-time user, such as how to include the ability for guests to review you after their stay, or how to customize the checkout list, or rename a category. But just know, the platform is flexible and there are many ways to organize and setup your guidebook to be uniquely yours.

Avantages :

The program is tremendously flexible for taking once written binders of information into accessible information whether links, text and/or video. Use of Google Places helps to ensure recommendations are good looking and have all the relevant information such as an image, link, map and whatever information a host would like to write in recommending an attraction, bar or restaurant. Guidebooks created with Hostfully look terrific whether on a computer, smartphone or printed. As a property manager, there's really no need to manage multiple documents of information to send to guests. You can print your guidebook and keep a binder if you want, you can email a PDF version or you can send a link to the guidebook. Hostfully becomes the one place to update all house information, rules, policies and guest recommendations and that's darn handy! And if you are a property management company implementing Hostfully for many properties, you'll appreciate the ability to Brand your guidebooks.

Inconvénients :

Hostfully allows you to manage multiple guidebooks. As an administrator of several guidebooks, how to manage one entry to many guidebooks can be a little confusing until you gain experience with the program. However, the fact that Hostfully has such a capability places it in a unique position so I'd call this also a Pro.