Gist

Gist is a powerhouse in the making

Avantages :

The fact that EDMs, transactional emails, support chat, bots and knowledgebase features are all in the one place, connected by automation triggers and workflows is very useful. The scope of personalisation you can achieve by combining all these elements on top of a single user database which includes user behaviour is powerful.

Inconvénients :

Some features a still underdeveloped such as the pop-ups, but I do see the Gist team making steady progress and am sure these items will be developed.

Great set of features, replaces a handful of other services

Commentaires : I'm using Gist in a SaaS product to welcome and on-board new users and to send new feature emails. Also using automations to trigger messages based on certain user actions.. Users of Intercom will likely see a cost reduction by switching to Gist, and also get a handful of other integrated features included too.

Avantages :

The integration of all the features is killer. Contacts, leads, marketing emails, automation emails, knowledge base, all tie together really well. The UI is nicely laid out and easy to use. As is the APPI, if you need to dive that deep. Well thought and full featured.

Inconvénients :

I had a couple of issues importing contacts from my app but the support team sorted me out in a few minutes. I'd also like to see some more backend integrations, like a Ruby gem for Rails applications.

#1 Alternative to Intercom

Commentaires : Great experience so far.

Avantages :

Integration was super smooth through Segment. Everything just worked and my support team was able to give support through the Live Chat in no time. Pricing is much more accesible then Intercom and all-in-all it was an easy switch.

Inconvénients :

The UI could be a bit friendlier and easier to navigate. It seems a bit cramped, since they stuff a lot of features into one solution.

+6 months I asked to have my billing information removed...

Commentaires : After I had this experience with the emails I told them to delete my billing information as I didn't want to be charged another $200 in December when the addons I purchased were due to renew. Its been 6 months and I just took matters into my own hands. I had to add a prepaid gift card to the billing info, switch the default card to this junk gift card. After this I could finally delete my actual credit card. I was not going to fight them on a chargeback this december. This companies support has really become crap like the rest of their services.

Avantages :

The idea of using this software to run a ton of other things was very appealing, but it fell way short of this goal, left me very disapointed.

Inconvénients :

I received emails telling me that my ability to send emails was suspended for sending spam. I was not sending spam, and somehow the double optin email form I had on the site was the only thing sending out emails. So on 2-3 different occasions I had my account suspended for spam I wasn't sending out. They always verified that I wasn't sending out anything and quickly restored my access. Then the time when I actually did have something to send, I had a page that was only viewable if you had a password that was given out on a business card. If you entered your email there, it would send you out something very specific for a hiring event I was trying to do. This flagged my email again as spam. Again a password protected page with a double optin, and my legit emails were flagged as spam. It was too much.

Streamlining Customer Communication and Marketing Efforts with Gist

Commentaires : Overall experience is good. The platform is feature rich and is hardly down

Avantages :

Gist plays a crucial role in our organization as a communication hub that allows us to effectively engage with leads both on our website and through email. By using Gist's chat and email features, we are able to quickly respond to inquiries and questions from potential customers and provide them with the information they need to move further down the sales funnel.In addition to its communication features, we use Gist as a CRM to manage customer relationships. With Gist's contact management features, we can easily track customer interactions on our website and record important details such as their interest and preferences. This helps us better understand our customers and provide personalized service.Gist's email marketing platform is also a key tool for us. We use it to send out newsletters and other marketing materials to our customers and prospects. With its customizable templates and easy-to-use interface, we can create engaging and effective email campaigns that drive engagement and conversions.

Inconvénients :

The integration plugin on the website can slow down the website speed, as shown on Google PageSpeed Insights and GTMetrix. A few times, the platform is slow to send notifications to us when there's a lead/customer using LiveChat on our website.