Detrack

Detrack

par Detrack Systems

Qui utilise Detrack ?

3PL couriers, cold chain logistics services, logistics software providers Retailers, e-commerce operators Pharmaceuticals, Food & beverage delivery

Description de Detrack

Detrack is a revolutionary vehicle tracking & proof of delivery system that lets you track both your vehicles & deliveries with just an Android / iOS app - making your entire delivery process a breeze.

Informations sur Detrack

Detrack Systems

https://www.elasticroute.com/

Fondé en 2013

Prix de Detrack

Detrack est disponible en version gratuite et propose un essai gratuit. La version payante de Detrack est disponible à partir de 24,00 $US/mois.

À partir de

24,00 $US/mois

Prix

First Driver Free Forever $24 per driver/month $240 per driver/year

Version gratuite

Oui

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation en ligne en direct

Documentation

Ressources d'aide

Support en horaire de bureau

Detrack - Fonctionnalités

Logiciels pour coursiers
Enquêtes et feedback
Fonctions pour restaurants
Fonctions pour services de messagerie
Gestion des expéditions
Gestion des pilotes
Gestion du fret
Heure d'arrivée estimée du chauffeur
Planification
Portail client
Routage
Signature mobile
Suivi des livraisons

Avis sur Detrack

Afficher 5 avis sur 6

Note globale
5/5
Facilité d'utilisation
4,8/5
Service client
5/5
Fonctionnalités
4,8/5
Rapport qualité-prix
5/5
Roland U.
CEO
Vins et spiritueux, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 24/04/2020

"Excellent software built by smart team who knows their customers well"

Commentaires: I have been a user of Detrack since 2012 and recently, we've intensified the use of it as we ramp up our business to add more drivers and delivery routes. Detrack make it possible for us to scale up 50X. We couldn't have managed to do it without some sort of smart software. Best of all, the customer support is top-notch! Every time I have issues, they reply extremely fast AND more importantly, with a solution! Keep up the good work team!

Avantages: Easy to set up and use for both the route planner and the delivery drivers. All the functions work perfectly and seamlessly. They are customisable too. Dashboard and all the tools are user-friendly.

Inconvénients: Direct and seamless integration with e-commerce platform such as Shopify would be amazing to implement. It can currently be done using Zapier, but not the easiest to set up and it doesn't work seamlessly, so we're still reverting to manual Excel uploads for now.

Réponse de l'éditeur

envoyé par Detrack Systems le 04/05/2020

Hey, Roland!

Thank you much for your kind, encouraging words.

We are extremely pleased to hear that Detrack has made it possible for you to scale up to 50 times!

From Day 1, Detrack was designed to be seamlessly scalable. Making it easy for users to onboard and get started is a main goal for us as well, so we're glad you find our solution user-friendly and easy to navigate.

Our support team is always at hand to solve any issue our users are facing, and as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.

Thank you once again for the review, Roland, and we hope Detrack will continue to serve all your last mile delivery needs for many more years to come.

  • Provenance de l'utilisateur 
  • Publié le 24/04/2020
Neil R.
3PL Manager
Logistique et chaîne d'approvisionnement, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 08/05/2020

"Easy and Efficient Migration from Paper Based"

Commentaires: My experience with Detrack has so far only been positive. We are saving time on preparing dispatch data, instant POD delivery to customers, and easily retrieved pas POD's to satisfy customer enquiries on deliveries. Also very handy to see where my driver is at any time of the day!

Avantages: We are only a small one vehicle operation, but this software allowed us to move from a paper based delivery model to electronic sign on glass technology without too much fuss. There are more features to the software that we currently need, but the ones we do need are there and with a bit of help from the marvelous support folk at Detrack, we were up and running within a couple of hours. Integrating into our WMS was also a fairly painless exercise by our external IT support team. I have recommended it another of our 3rd party carriers, and even one of our clients, and they have also adopted it with no problems.

Inconvénients: Nothing really to complain about with the software, although if I were being pedantic, a little more precise Help information on setting up notifications perhaps?

Réponse de l'éditeur

envoyé par Detrack Systems le 14/05/2020

Hey, Neil!

Thank you much for your kind, encouraging words.

We're delighted to hear that you're saving time on preparing dispatch data, and how you're easily finding past PODs to satisfy your customer delivery enquiries.

Detrack is designed to make it easy for users to onboard and get started, so we're glad you find our solution user-friendly and able to navigate it without much fuss.

As always, our support team is at hand at all times to solve any issue our users are facing. And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.

Thank you once again for the review, Neil, and we hope Detrack will continue to serve all your last mile delivery needs for many more years to come.

  • Provenance de l'utilisateur 
  • Publié le 08/05/2020
Utilisateur vérifié
Owner
Transport routier/ferroviaire, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 28/05/2020

"Excellent Software"

Commentaires: wer easily. It has allowed us an easy way to organize (and in turn invoice) our work. It allows us to give the customer the access we want them to have easily to see the data relevant to them and gives our dispatch the ability to quickly make changes on the fly! The ability to upload routes and data from spreadsheet is excellent and (while we haven't used it), using an API to build in with other systems is very helpful also!

Avantages: The versatility as well as the functionality. This could be used for any number of businesses that wanted to track vehicles and service work on the road while it's mainly focused on couriers. It's also easy to use...we taught 20 new drivers for a large product shipping how to use the software in about 3-5 mins each. Everyone operated it easily.

Inconvénients: It appears overwhelming at first, though there are lots of tutorials and support is readily available to help. They reply to emails quickly and are always helpful

Réponse de l'éditeur

envoyé par Detrack Systems le 02/06/2020

Thank you so much for your encouraging words.

As Detrack is designed to be user-friendly, we are extremely pleased to hear you've been able to teach 20 new drivers how to use Detrack with ease.

Our mission is also to provide businesses around the world access to both innovative and affordable technology to power their last mile deliveries, so we take extreme pride being able to present you a cost-effective solution that's reliable, scalable, and seamless to implement.

And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.

Thank you once again for the positive review, and we hope Detrack will continue to serve all your last mile delivery needs for many more years to come.

  • Provenance de l'utilisateur 
  • Publié le 28/05/2020
Nevra L.
Administrator
Agriculture, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 08/04/2020

"Supports advanced requirements & support is awesome"

Commentaires: Excellent

Avantages: I needed to integrate it with an existing process and needed a few unusual features, like the ability to import a list of notification emails per delivery site. I learned the hard way that other delivery tracking/notification systems can't handle this. Before I started paying, I started with the free version and I got stuck with the file import. I emailed support thinking that, as a free user, I wouldn't get support, but I got an answer within a couple of hours AND it solved my problem! They attached the correct import spreadsheet and that fixed it.

Inconvénients: There's a few little quirks in using the software - eg the page in which I tried to put in my billing info was unresponsive. I used the chat feature and immediately got a response with a workaround solution. Also, it took me a while to figure out how to customize the different notification emails. You sort of have to go to multiple places but I now realize that the tremendous flexibility in how these emails are set up and what info they include make it tailor fit my needs and it's easy now.

Réponse de l'éditeur

envoyé par Detrack Systems le 16/04/2020

Hey, Nevra!

Thank you much for your kind, encouraging words. As always, our support team will do their best to solve any issue you're facing (regardless of the plan you're on), as our goal is for ALL Detrack users to have the best, seamless experience possible using our solution.

As we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.

Thank you once again for the positive review, Nevra!

  • Provenance de l'utilisateur 
  • Publié le 08/04/2020
Mei lin K.
Manager - Operations Excellence
Logistique et chaîne d'approvisionnement, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 14/04/2020

"The Swiftest Response Team - Team Detrack!"

Commentaires: For me, you can be the cheapest in the market. But the main thing is the human touchpoint. And I can say for sure Detrack has nailed it! Their product team is the most responsive team I've ever dealt with. Any issues I've put across are all marvelously and swiftly resolved! This helps my company in being able to have a competitive edge in the market. Thank you, Team Detrack! And keep it up!

Avantages: Tracking visibility, ease of use, intuitive.

Inconvénients: Auto-billing, real-time vehicle tracking, more reports needed.

Réponse de l'éditeur

envoyé par Detrack Systems le 22/04/2020

Hey Mei Lin,

Thank you so much for the encouraging words!

We do our best to go beyond simply answering a user's enquiry, but rather put ourselves in their shoes so we can proactively identify the concerns in their Detrack experience - and reduce the chances of such occurrences.

Detrack's mission has always been to provide businesses around the world instant access to the most innovative and affordable technology to power their last mile deliveries.

And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.

  • Provenance de l'utilisateur 
  • Publié le 14/04/2020