Gainsight PX
Description de Gainsight PX
La plateforme d'expérience de produit de Gainsight PX met à la disposition des chefs de produit les outils nécessaires pour comprendre en profondeur le comportement des utilisateurs, favoriser l'adoption des produits et recueillir les opinions des utilisateurs.
Qui utilise Gainsight PX ?
La plateforme d'expérience de produit de Gainsight PX met à la disposition des propriétaires de produit les outils permettant de comprendre en profondeur le comportement des utilisateurs, de favoriser l'adoption des produits et de recueillir les opinions des utilisateurs.
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Gainsight PX
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Avis sur Gainsight PX
Trevor
Gainsight - a wonderful tool for your sales toolbelt
Commentaires : Overall, this is a wonderful product and is super valuable for efficiency and effectiveness for serving your customer base.
Avantages :
Rich and customizable account health scores that can be embedded in other sites like Salesforce. It’s a great product to organize your accounts and track progress and how to best service your customers.
Inconvénients :
I would prefer to have the site have separate Urls for each tab instead of it populating as you scroll down the page - it makes for latency issues at times.
Ana
Alternatives envisagées :
On the path to customer success
Commentaires :
Being provided with more knowledge about our customer's behaviour is a fundamental strategic tool to
understand our successes but also our failures. Gainsight PX helped us identify and map low engagement by customers, which translates into determining where customers needed assistance and what features must be improved.
Avantages :
We love every in app interaction, particularly banners, sliders, and tours. We also really like the engagement and survey analytics available. Overall, this is a fantastic solution that will help you serve your client base more effectively.
Inconvénients :
PX might be challenging to learn and master. It took us a while to master the product mapper and some of the other analytical tools. And we are still learning with the tutorials to gain insight on other/new ways the product can be used.
Utilisateur vérifié
Easy product feedback from customers
Commentaires : A great tool to extract info from customers that will lead to data driven decisions
Avantages :
Great tool to gather customer feedback for product development, easy to use and great value for product development
Inconvénients :
It does have some limitations when it comes to implementation and compatibility
