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Art Center Canvas
Description de Art Center Canvas
Art Center Canvas est une plateforme tout-en-un pour la musique, les arts et les sports, qui fournit une gamme complète de fonctionnalités en ligne dédiées aux inscriptions, à la billetterie, aux ventes et aux adhésions. Les clients et le personnel apprécieront un panier d'achats unique pour toutes les transactions. Plus besoin de gérer votre entreprise à l'aide de plusieurs progiciels et feuilles de calcul. L'éditeur offre des fonctionnalités étendues et consolide l'ensemble de vos données transactionnelles et comptes client, tout en fournissant un outil de reporting exploitable pour consulter les tendances et stimuler la croissance de votre entreprise.
Qui utilise Art Center Canvas ?
Art Center Canvas cible les organisations communautaires qui proposent des programmes d'enseignement et d'enrichissement dans divers domaines, comme la musique, les arts visuels ou de la scène, les centres d'activités et les centres sportifs.
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The best investment for our nonprofit arts organization!
Commentaires : "Excellent response" and "solution-driven" are terms that describe our aggregate experience with ACC staff and developers. Oregon Society of Artists is unique in the way it handles class and workshop registrations, exhibit entries, and instructor compensation, so it has been necessary for the software to be adapted to our needs by discovering/implementing many "unique-to-us" business rules. There have been moments along the way that were frustrating for us and for ACC's people, but ultimately we've found ACC staff and developers to be good partners who are responsive to our needs and willing to find solutions that really work for us.
Avantages :
Art Center Canvas (ACC) successfully addresses the complex needs of Oregon Society of Artists, with the most significant impact being the enormous reduction of daily staff hours spent on registrations for classes and workshops and entries for exhibits.
Inconvénients :
Depending upon a user's level of experience or comfort learning/navigating within new software, some may find the interface to be non-intuitive. In our office we've found that the learning curve can be quite steep for some key users.
Réponse de l'équipe de Raven Commerce Systems
il y a 5 ans
Thank you so much for the valuable feedback! We will step up our game in terms of training for all levels of computer literacy. We will be making more short videos in addition to the live interactive online training sessions.
The Clay Studio review
Commentaires : We have relied upon Art Center Canvas (ACC) for online class registrations, ticketing, membership and donor development for more than 6 years. Over that time ACC has added features and functionality that responded to our growing needs to reach our community of students, artists and ceramic enthusiasts. Our ability to provide input on new features and suggest improvements to streamline our operations has helped us to scale our operations with our growth. In 2018, we made the decision to improve our online shopping of ceramic artwork from nearly 150 artists across the U.S. We shopped around for software that could effectively process online gallery sales. ACC and their support team was our best option. We trust ACC's level of support and responsiveness to our center's needs. It was a major project with considerable team work among our web developers, ACC and staff. We are proud of our online showcase of the art and craft of clay with the seamless online processing from ACC.
Avantages :
I like having all of the data and account history in one place. We have multiple programs and enter point to our organization and it is great to see how individuals are interacting with our organization and easy to track.
Inconvénients :
The software has a few glitches when using a Mac computer but is continually improving.
Réponse de l'équipe de Raven Commerce Systems
il y a 5 ans
Thank you so much for your endorsement! Yes, we are continuing to make improvements to the Art Center Canvas platform to remain full-featured and easy to use.
Over promised; under delivered
Commentaires : This company seems to forget that the client is the customer. Phone calls, emails are responded to with what we perceive as aggression and a feeling that we have been an annoyance. (However, I will note that the company reps have been quick to respond during urgent issues, even if outside of business hours.) Never have we felt that they had our (the customer) interest at heart. While not the most costly product, the price is paid in huge staff hours trying to create and learn workarounds to overcome the MANY challenges presented by this over promised product.
Avantages :
Originally, we were sold on the suggestion that we could customize reporting. However, in reality, this customization temptation results in too many options without clarity then landing with conflicting data in the reports.
Inconvénients :
It is not intuitive at all. Whether as an employee user or a for our members and students, the functionality of the product is confusing at best. Our longest tenured employees still regularly stumble upon confusing action, reports, etc. The learning curve is so long that there is no mastering the product.
Réponse de l'équipe de Raven Commerce Systems
il y a 5 ans
Krasl has been a valued customer for 6 years, and their custom reporting needs are important to us. We integrate with a number of reporting solutions. Recently in March of this year, we added JReport as an integrated report engine and provided live training. We also continue to offer Tableau as a premium add-on. Not every client elects to use these advanced reporting tools. We have always filled the gap by customizing reports or building new reports to meet a center's requirements with little or no additional charge. It is difficult to hear that we don't support Krasl's interests. We recently spent several weeks (at no charge) working with Krasl to help resolve an issue they had with a third-party developer that was impacting their custom website. Those interactions were often by phone, and we thought cordial and informative. At the end, Krasl expressed their gratitude for our helpfulness when their third-party developer would not help.
Responsive
Commentaires : Good - they are responsive and working to improve their offerings routinely. Admittedly, I am new to ACC so am not entirely proficient in its functionalities, however, I am hoping their responsiveness is indiciative of improvements being made to the software.
Avantages :
The customer support is excellent - I routinely receive very timely assistance with issues reported. This software covers a great breadth of functionality from class registration to exhibition registration to ticket sales.
Inconvénients :
There appear to be frequent glitches in the software that require customer support.
Réponse de l'équipe de Raven Commerce Systems
il y a 5 ans
Thank you for your feedback, we appreciate your comments and shared your satisfaction with our customer support with the team it made our day! We are passionate about what we do, and committed to giving you and all our customers the best tool to enable their business and pursuits. As to the glitches, we're constantly upgrading, and hopefully you'll find that our newer versions are free of issues we have increased the pace of upgrades in the past months. We are working hard to improve communications and training by adding "What's New" articles and video training clips as quick refreshers on new and existing features.
The most customizable I've ever seen.
Commentaires : My overall experience with with Art Center Canvas has been very positive. The creator and support staff have always been receptive any issues, new ideas and changes that have come along through the course of the ever changing needs of our community art center.
Avantages :
The flexibilty of use and the sheer volume of features that it is capable of handling.
Inconvénients :
It's not always the most forgiving in fixing mistakes of human error
Réponse de l'équipe de Raven Commerce Systems
il y a 5 ans
Thank you so much for your endorsement of Art Center Canvas! We are most grateful that you appreciate the responsiveness of our IT team to your concerns and new ideas. We are always striving for a balance between flexibility and reliability, so please continue to provide feedback on your use of the platform.
