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Endear
Description de Endear
Endear est une plateforme de CRM (Customer Relationship Management) et de gestion de la relation client pour le commerce de détail, conçue pour développer les ventes et renforcer les relations avec les clients.
Organisez les données des clients, envoyez des campagnes personnalisées par e-mail et par SMS et analysez les performances des services d'approche, des magasins et des équipes sur l'ensemble des canaux. De plus, Endear Stories vous permet de gérer et de partager des produits personnalisés pour générer des clics et des conversions. De plus, grâce à la fonctionnalité de messagerie instantanée intégrée, vous pouvez dialoguer instantanément avec les acheteurs en ligne afin de les fidéliser et de les inciter à consommer davantage.
Qui utilise Endear ?
Les commerces de détail omnicanaux qui souhaitent moderniser leurs opérations de commerce de détail et stimuler les ventes et la fidélisation.
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Avis sur Endear
Awesome Tool
Commentaires : Customer service was amazing!
Avantages :
I liked the ease of use and the statistical analysis
Inconvénients :
Make it easier to message 500 people at once.
Réponse de l'équipe de Endear
il y a 5 ans
Hey Thomas, Thanks for the feedback! We've just recently made this adjustment to bulk sending for you and look forward to hearing what you think!
User Friendly + Revolutionizing CRM!
Commentaires : Excellent! We've only been using it at a store level for a couple of months and it's already a game changer for us.
Avantages :
Added level of personal touch for client outreach - allows for one to one contact, in an age of retail when companies are sending mass marketing from an automated feature.
Inconvénients :
Reporting is still tricky to figure out.
JANTAMINIAU REVIEW
Commentaires : My experience with Endear has been excellent. It has significantly improved our client interactions and helped streamline communication with our customers. The automation tools and analytics have provided valuable insights that enhanced our sales strategy. Highly recommend it for businesses looking to strengthen their customer relationships!
Avantages :
Endear provides an intuitive and user-friendly interface that makes customer relationship management seamless. The integration capabilities and personalized outreach features are incredibly effective in driving sales and engagement.
Inconvénients :
While the platform is feature-rich, adding more customization options for reports would be a great enhancement.
Needs work
Commentaires : Overall it’s more work than it has to be. For someone that has used the CRM programs designed by retail workers and Apple developers (I used to work for Kering) I feel this isn’t anywhere near what it could be, but I’m hopeful
Avantages :
The thing that I find the most useful is being able to filter through hundreds of thousands of clients to target a very specific group for a specific kind of outreach
Inconvénients :
The actual messaging on this software is still pretty wonky and it would be helpful to create a messaging app to where we can keep track of our conversations in a more streamlined way instead of having to go back and forth between “awaiting response” or “recommended follow up” and the like. It’s frustrating Trying to find the conversations you already responded to actively that are not either new or recommended follow up is impossible
Réponse de l'équipe de Endear
il y a 5 ans
Hey Katia, Thanks so much for your feedback! We're actively working on a system to make the messaging experience on Endear more user friendly as well as releasing a mobile app to make responding to customers from your phone a breeze! Just as an FYI, you can always search for clients in the search bar of your inbox or go to all conversations to avoid the smart segments we create automatically. This should help you find the conversations you're looking for more quickly. Thanks again for the feedback! If you ever want to walk through how we can make it easier for you to use Endear, please don't hesitate to reach out to us at support@endearhq.com.
Endear Review
Commentaires : I use endear every day to keep in touch with clients, from adding them to my client book to updating profiles, using their information to complete new orders, and reaching out to clients who may have questions!
Avantages :
I rally enjoy how user friendly the site is to navigate. The templates are easy to find and include in messaging, and moving from one client to the next feels seemless!
Inconvénients :
I think the metrics on reports and dashboard could be refined a little more/ the verbage for filters could be changed to be more clear.
