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Hostfully Property Management Platform

Hostfully Property Management Platform

Description de Hostfully Property Management Platform

Logiciel de gestion immobilière et d'expérience client pour les locations à court terme. La plateforme de gestion immobilière de Hostfully (anciennement Orbirental) aide les gestionnaires à étendre leurs activités de location de vacances grâce à des fonctionnalités conçues pour permettre de gérer et développer les opérations de gestion immobilière. Les fonctionnalités comprennent : distribution de canaux, calendrier central et boîte de réception pour la communication avec les clients, messagerie automatisée, réservations directes, plateforme de vente incitative, traitement des paiements, outils de tarification, etc.

Qui utilise Hostfully Property Management Platform ?

Les entreprises et les gestionnaires de locations de vacances.

Hostfully Property Management Platform Logiciel - 1
Hostfully Property Management Platform Logiciel - 2
Hostfully Property Management Platform Logiciel - 3
Hostfully Property Management Platform Logiciel - 4
Hostfully Property Management Platform Logiciel - 5

Hostfully Property Management Platform ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

Hostfully Property Management Platform

Hostfully Property Management Platform

4,2 (221)
119,00 $US
mois
Version gratuite
Version d'essai gratuite
74
33
4,1 (221)
4,1 (221)
4,3 (221)
VS.
À partir de
Types de licence
Fonctionnalités
Intégrations
Facilité d'utilisation
Rapport qualité-prix
Service client
16,00 €
mois
Version gratuite
Version d'essai gratuite
82
32
4,3 (1 001)
4,4 (1 001)
4,5 (1 001)
Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Hostfully Property Management Platform

Note moyenne

Note globale
4,2
Facilité d'utilisation
4,1
Service client
4,3
Fonctionnalités
4,0
Rapport qualité-prix
4,1

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
56%
4
26%
3
8%
2
4%
1
6%
Rick
Rick
Owner (Canada)
Utilisateur LinkedIn vérifié
Loisirs, voyage et tourisme, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Review Hostfully

5,0 il y a 7 mois

Commentaires : Good. I enjoy working with my success cash.

Avantages :

Customer support/technical assistance speed of replies.

Inconvénients :

On-boarding length of time. Took too long/too many meetings.

Réponse de l'équipe de Hostfully

il y a 5 mois

Hello Rick, Thank you for your review! We're glad to hear that you appreciate the speed of our customer support and technical assistance replies. We apologize for the lengthy onboarding process and the number of meetings required. Your feedback is valuable, and we'll work on streamlining this process. We're pleased to know that you enjoy working with your success coach and that referrals, Google reviews, and social media influenced your decision to choose Hostfully. Thank you for sharing your experience!

Jennifer
Owner Manager (É.-U.)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

A must if you plan to grow!

5,0 il y a 10 mois

Commentaires : I think Hostfully still has some kinks to work out, but I’m glad we are growing with them. I would recommend them.

Avantages :

We have been able to organize all of our properties and all of our platforms into one single hub, which has simplified our work.

Inconvénients :

I wish the app was better and you could do more from it and wish there was a phone # to call for help.

Réponse de l'équipe de Hostfully

il y a 5 mois

Hello Jennifer, Thank you for your review! We're thrilled to hear that Hostfully has helped you organize all of your properties and platforms into one hub, simplifying your work. We appreciate your feedback about the app and the desire for a phone number for support. We understand the importance of these features and are working on improvements. It's great to know that you're growing with us and would recommend Hostfully. We're committed to ironing out any kinks and continuing to enhance our platform. Thank you for choosing Hostfully for its affordability and simple onboarding process. Your feedback is invaluable as we strive to improve our services.

Tam
Owner (É.-U.)
Loisirs, voyage et tourisme, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Too Many Bugs

1,0 l’année dernière

Commentaires : There is great potential with this product if they would ever fix it and it could do what they say that it is capable of doing. They have a user forum for users to suggest improvements for upgrades and it is a joke in my eyes when they can't get the bugs out of the current product. How can they be asking for suggestions when the current product won't work?

Avantages :

The calendar syncs between Airbnb and VRBO, which are the only two platforms we use right now. It is the only thing that works. The calendar is accurate. And, their support team is responsive because I spend 50% of my day messaging them about bugs in the system.

Inconvénients :

Bugs. It is so difficult to manage anything about the reservation - communicating with the guest (you can't get messages into the platform from VRBO; cohosts can't communicate via Airbnb); you can't modify rates or add on additional nights w/out rates changing from dates already paid for; messages don't come through; etc. You double space after the end of a sentence and it sends &nspc after each period; It doesn't have a sort system to show you outstanding balances or pending transactions so you don't know who to follow up with; and there are problems every single day trying to do basic things that the system will not do. The answer is "we are forwarding to our higher tier department". You never hear back.

David
President (É.-U.)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Hostfully Property Management Review

5,0 il y a 4 mois

Commentaires : Great customer support and product integrations

Avantages :

Since starting our company as an onsite provider servicing vacation rentals Hostfully has played a huge part in our success. The product support and integrations with industry staples has made the managing of a larger portfolio possible. The ability to use only the parts of the software that we needed with the option to grow and add on seamlessly has made our business thrive without adding specialized employees. This feature alone has allowed us to survive as grew.

Inconvénients :

Haven"t had a bad experience as of yet however would like to see better pricing for combining services

Joseph
Owner/CEO (É.-U.)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Hostfully PMS, I'd recommend it

4,0 l’année dernière

Avantages :

The customer service is good. They respond relatively quickly and typically solve the issues. The integrations are good. However, we've recently had issues with the Lynx integration so it seems like there's been some negative changes.

Inconvénients :

The app is painfully simple. Also, we cannot edit existing templates, simply delete them. Also, there are some bugs that have been an issue since day 1 - such as jobs being assigned to someone, even though we don't have that selected as an option and never have. Also, we don't get the notification bubble on our iPhone if we've received a notification on Hostfully (our settings are updated to receive these). Overall, there are bugs, but the app is easy enough to use so we will keep using Hostfully in the meantime.

Réponse de l'équipe de Hostfully

l’année dernière

Thank you for sharing your feedback and experiences with Hostfully, Joseph. We greatly value your insights. We're pleased to hear that you appreciate our customer service and integrations. Regarding the cons you mentioned, we understand your concerns about the simplicity of the app, the inability to edit system templates, please note you always have the option to create custom templates that you can edit! Your decision to choose Hostfully based on price, ease of use, and our customer service is truly appreciated. We're honored to have received your consideration among other platforms. Thank you for being a valued client, and please know that your feedback helps us in our continuous efforts to enhance your experience with Hostfully.

Sebastian
owner (Porto Rico)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

after three months of subscribing, still only have half a system working. no customer support to fix anything in under two weeks.

2,0 il y a 10 mois

Commentaires : It has not been a good experience, and the things they promised might not be ready for months, and the issues I'm having probably won't be resolved for another several weeks.

Avantages :

kind, yet unhelpful staff. But besides this, their system is slow to onboard some OTA's and does NOT link for previously reserved bookings. So this is NOT a good system if you have over 20 listings since you'd need to check ALL properties daily for any changes, modifications, messages, or cancelations, on reservations made previous to the day the sync for that specific OTA takes place.

Inconvénients :

over worked employees have a two week response time, and it's uncertain that in those two weeks you will even have a resolved question, just an answer that you might have to wait another two weeks for a follow up.

Jennifer
Owner (É.-U.)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Feedback of system

4,0 il y a 7 mois

Avantages :

It is much easier to run from a mobile device than the previous

Inconvénients :

Creating the templates and triggers. Also navigating the integration

Réponse de l'équipe de Hostfully

il y a 5 mois

Hello Jennifer, Thank you for your feedback! We're pleased to hear that you find Hostfully easier to run from a mobile device compared to your previous system. We appreciate your comments on creating templates, triggers, and navigating integrations, and we will work on making these processes smoother. We understand how important reliable customer service is and are glad you found a better experience with us compared to your previous platform. Thank you for choosing Hostfully and sharing your experience!

Lenise
Property Manager (É.-U.)
Loisirs, voyage et tourisme, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

New property manager

4,0 l’année dernière

Commentaires : Initially it was superb with [sensitive content hidden]
, after that we’ve lost touch with any one contact, the help button is responsive but almost never solves a problem. They’re very nice, but refer owners/managers to the platforms directly.

Avantages :

The onboarding specialist [sensitive content hidden] , after [sensitive content hidden] unexpected departure from Hostfully, we never connected with anyone else. She was a huge asset and we are so sorry she’s gone!

Inconvénients :

Not easy to get answers about platform issues that arise. I thought Hostfully would have had their own customer service connections through the platforms to help maneuver issues/problems resolve issues that occurred with property managers specifically! Virtually impossible to communicate with the platforms about management issues.

Réponse de l'équipe de Hostfully

l’année dernière

Thank you for sharing your experience with us, Lenise. We greatly appreciate your feedback, and we're sorry to hear about the challenges you've faced. We understand the importance of strong communication and support, and we're actively working to improve our customer service and platform assistance. Your input helps us make necessary improvements. Thank you for choosing Hostfully!

Warren
Director (Afrique du Sud)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great experience

5,0 il y a 10 mois

Commentaires : Again, wish we had moved sooner. Everything is user friendly and we have support 24/7.

Avantages :

Everything so far has been so easy. After Using Villas 365, we were very worried about the onboarding stage but it was such a breeze and we wish we did the move sooner.

Inconvénients :

Booking.com is not that great on Hostfully, unfortunately Hostfully doesnt have all features/amenities that pulls through to the Booking.com profile which affects our page score. They are working on this however.

phoebe
Owner (Australie)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Hostfully. SO much potential. Yet so little focus on what is important to those USING it daily.

3,0 l’année dernière

Commentaires : Overall amazing for the price. Loading times are the worst. And I have to clear my fucking cache every 5 minutes.

Avantages :

Its cheap and does everything other PMS things do.

Inconvénients :

SLOW TO LOAD. Regular roll out of features that are fucking useless. Focus on increasing the load time. Nothing else matters to be honnest. I spend 10-20 seconds waiting for every screen to load and i am on hostfully ALL DAY it is the biggest waste of money and time imaginable and slows most of us down to snail pace when using it.

Réponse de l'équipe de Hostfully

l’année dernière

We appreciate your honesty, Phoebe. Sorry to hear about the frustration with the load times, We're actively working on improving the speed and performance to enhance your experience. Your feedback is crucial, and we're committed to making Hostfully more efficient for you. Thanks for sticking with us and for sharing your thoughts.

Shannon
Owner/Operator (É.-U.)
Hôtellerie, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Hostfully is a breath of fresh air in the world of PMS

5,0 il y a 2 ans

Commentaires : We are very happy and refer hostfully to others without hesitation.

Avantages :

We have loved our onboarding experience with Hostfully. The support team is wonderful. We really appreciate the response time and attention to the details. Support is always helpful and encouraging. We love the way that the platform looks. We also really appreciate the built-in booking website. Super helpful and keeps things streamlined. We also appreciate how we receive updates regarding new or improved features.

Inconvénients :

We know that the team is working on updating the calendar features. We would like to see more flexibility with the calendar so that we can add color-coding, and notes, etc. but otherwise we are very satisfied with the stremline processes.

Réponse de l'équipe de Hostfully

l’année dernière

Thank you for your wonderful review of Hostfully, Shannon. We are thrilled to be described as a breath of fresh air in the world of Property Management Systems (PMS). Your feedback means a lot to us, and we're glad that our platform has made a positive impact on your business. It's fantastic to hear that you have loved your onboarding experience with Hostfully and that our support team has been wonderful. We are delighted that you find our platform visually appealing and appreciate the convenience of the built-in booking website. We understand your desire for more flexibility with the calendar, including features like color-coding and notes. Rest assured, our team will listen to your feedback! We appreciate your trust in Hostfully and are honored to have been chosen based on positive reviews, ease of use, price, and support. We are glad to hear that our automation capabilities have helped cut your workload in half, streamlining your processes. Thank you for referring Hostfully to others without hesitation and for being such a great customer! :D

Zach
Marketing Director (É.-U.)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Ever improving software solution backed by a great customer service team

4,0 il y a 2 ans

Commentaires : On the whole, our experience with Hostfully has been net positive. While there is definitely some room for improvement, you can tell that their team cares about what they are doing and are actively working on the platform. Without Hostfully I don't know if we would have been able to grow and create many of the efficiencies that we have as a business over the past year.

Avantages :

Once we got over the hurdles of integration, Hostfully works seamlessly 99% of the time. Automated messaging and direct integration with our pricing, housekeeping, and smart home solutions has taken a huge strain off of our guest services team, and freed them up to provide actual service to our guests. Brise and the other Hostfully customer service reps have provided amazing, personalized service to our team, and always go above and beyond to help us solve for any issues we encounter.

Inconvénients :

Integration was an arduous process, but with the number of properties we have, I don't think that could have been avoided. The major hurdle we've encountered with Hostfully is the lack of a change log/reservation history. 99% of the time, this isn't an issue, but when there is an issue, we have to reach out to the customer service team and trigger a full scale investigation any time there is an issue with a reservation, to try and track where the error occurred. The reservation notes feature that are just simple editable text boxes, which means that important information can be easily deleted or over written, and no record of when and edit was made or who made it is recorded, which can present issues when you a have a staff of 15+ individuals all logged into the software. Luckily Hostfully's team is very responsive ], and open to feedback, and we're hopeful some of these features will be added in the near future.

Réponse de l'équipe de Hostfully

l’année dernière

Thank you for your thoughtful review of Hostfully, Zach! We're delighted to hear that our software solution, coupled with our dedicated customer service team, has been instrumental in streamlining your operations and enhancing guest services. We understand that the integration process had its challenges, but we're committed to continuously improving. Your feedback regarding the change log and reservation history is valuable, and we're actively considering enhancements in this area. We appreciate your trust in us and look forward to further supporting your business's growth. Thanks you for choosing Hostfully!

Carly
Vacation Leasing Consultant (É.-U.)
Immobilier, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Vacation Rental Management Ease!

4,0 il y a 10 mois

Commentaires : Very happy with Hostfully. Their customer service team is very helpful and quick to respond. I look forward to working with them for many years and hope to see their platform become even more sync'd with vrbo and airbnb to make the process of management run more smoothly.

Avantages :

I love being able to manage over 100 vacation rentals through one website. Being able to make new listings in one website and have it then created on two others is incredibly helpful. Basically, I love being able to do everything ONE time!

Inconvénients :

There are still several tweaks that need to be made to make hostfully run more smoothly. There are several things that I still need to go into airbnb and do myself as well as the fact that vrbo does not sync as smoothly as it should (which may be more of a vrbo issue). Overall, Hostfully seems to be a new company and still are working to make things more efficient on their end.

Sarah
Director (Australie)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Hostfully PMS review for medium sized business

4,0 il y a 10 mois

Avantages :

Mostly one-stop-shop platform Integrations and hoping more to come Ease of use, quick to learn & onboarding

Inconvénients :

Financials & statements Stakeholder reporting is clumsy More APIs with other OTAs Analytics can be hit & miss, not easy to extract/report, no filtering Integrations with other apps like calendrly, active campaign, acuity etc.

Réponse de l'équipe de Hostfully

il y a 5 mois

Hello Sarah, Thank you for your detailed review! We're glad to hear that you find Hostfully a mostly one-stop-shop platform with ease of use, quick learning, and onboarding. We appreciate your constructive feedback on financials and statements, stakeholder reporting, the need for more APIs with other OTAs, and improvements in analytics and integrations with other apps like Calendly, Active Campaign, and Acuity. Your insights are valuable as we continue to enhance our platform. Thank you for choosing Hostfully and sharing your experience!

Tarek
Manager (É.-U.)
Immobilier, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great Channel Manger

4,0 il y a 10 mois

Avantages :

It is easy to set up and hold it to work. It has a lot to offer, that we don't use - great costumer service

Inconvénients :

Errors take from time to time too long to fix it. The change from a picture is always like total new. You can't update or replace a picture

Réponse de l'équipe de Hostfully

il y a 5 mois

Hello Tarek, Thank you for your review! We're glad to hear that you find our channel manager easy to set up and appreciate the customer service. We understand the frustration with the time it takes to fix errors and the process of updating or replacing pictures. Your feedback is valuable, and we'll work on improving these aspects. Thank you for choosing Hostfully and sharing your experience!

Camille
Owner/Manager (É.-U.)
Immobilier, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Good Staff, Good Price, OK Product

3,0 l’année dernière

Commentaires : Overall I would say Hostfully has GREAT people and potential. Some of the features and functions of their product are very good, but they could be better. Fixing issues and learning features are VERY time consuming and often frustrating. They have some good integrations with other companies which is nice. They are continually working on being better and I can appreciate that.

Avantages :

Good, friendly, knowledgable staff (just not enough of them). Price is lower than other vacation rental software, and more in line with what you are getting for your money, which is an OK product. So much potential with this company. They do seem to care. Good automation and timing controls in accepting reservations and payments, sending forms to fill out, and checkin paperwork. They work with other key vendors such as Safely, Airbnb, VRBO, Dropbox, etc. Payment processing works well. Usability and product design not too bad to work with once you go through a big learning curve. They offer a decent website for direct booking. It's OK.

Inconvénients :

Not enough staff. You can only communicate via chat box and the rep is not dedicated to your problem from start to finish They serve multiple customers at once so sometimes you wait hours in between getting answers. Some problems have taken days or weeks to fix. At this time I have been waiting for weeks for my cleaning person's calendar access to be fixed. Onboarding and learning the product with an undedicated chat box and tutorial links took hours/months. Better be tech savvy if you're going to buy this product. They now have a group chat on certain days/hours, but you sit there waiting your turn while you listen to everyone else's problems. It is time consuming and requires patience. The app is not very good and their mobile capability needs great improvement. Forms that work with a laptop won't work for guests on handheld devices. The website they offer is limited. Needs a basic contact form so guests can reach you. However, websites are not what they are in business for. It's a bonus. Payment processing works well, but only if you use Stripe and as a company they are not nice to work with. More options there would be better. You can send your guest a rental contract to e sign upon booking which is great but it would be better if their were fields for the guest to put information into the one document. They do integrate with Docusign but I know setting it up and working out the glitches will be time consuming so I have not attempted it yet.

Lincoln
Property Manager (É.-U.)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

A Helpful, Inclusive Tool

5,0 l’année dernière

Commentaires : The best thing about Hostfully is how helpful and responsive the Customer Service is. Anytime I have a question, I know I can reach out for help and find incredibly helpful responses that will not only help me with the immediate issue but will also help me learn what to do in the future.

Avantages :

Hostfully allows both myself and the other members of the team to see a full picture of each of our properties — the calendar, booked visits, requested bookings, messages, and so much more.

Inconvénients :

There are some things that are not as intuitive as they could be. Sometimes it is not clear where information is being pulled from, or there are multiple spots to enter the same information. When that information is updated, it can be hard to remember every spot that has the same information.

Réponse de l'équipe de Hostfully

l’année dernière

Thanks for your positive review, Lincoln! We're delighted to hear that Hostfully provides a helpful, inclusive view of your properties for you and your team. We appreciate your feedback on intuitiveness and information consistency; we're actively working on enhancements to make the platform even more user-friendly. Your insights are valuable, and we're committed to continual improvement. Thanks for choosing Hostfully!

Sandi
Broker / Owner (É.-U.)
Immobilier, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Without Hostfully we could not manage our current list of vacation rentals

5,0 l’année dernière

Commentaires : Customer service is excellent and seems to be a dedicated team, rather than outsourced cs. Not everything is perfect but they're constantly upgrading and strengthening their offerings.

Avantages :

We are currently managing 25 fast paced rental properties in Newport, RI where both demand and guest expectations are very high. Having everything on one screen makes all the difference for us. Before we implemented Hostfully we were logging into multiple accounts across multiple platforms and it was too easy to miss something.

Inconvénients :

The app doesn't allow you to make any adjustments or take notes, but it's helpful to see the calendar.

Réponse de l'équipe de Hostfully

l’année dernière

Thank you for your amazing review, Sandi! We're thrilled to hear that Hostfully has made a significant difference in managing your vacation rentals in Newport, RI. Thank you for your feedback about the App's limitations, and we appreciate your understanding as we work to enhance our offerings. We are glas to hear you find our Customer service team Excellent and dedicated, they will be always here to assist you. Thank you for being such a great customer!

Daniella
Director of operations (Mexique)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

It's ok, you can tell they're working hard on improving

3,0 l’année dernière

Avantages :

It cover all of the necessary features that you need to manage properties

Inconvénients :

It takes some time to load and some features are not connected properly. The set up was a bit complex, they've team helping you and they're nice but it should be more intuitive.

Réponse de l'équipe de Hostfully

l’année dernière

Thanks for sharing your feedback, Daniella! We appreciate your acknowledgment of the necessary features in Hostfully and we are delight to hear you find our customer service helpful and nice! We're actively working on improving load times and enhancing feature connectivity. Your input on setup complexity is noted, and we're committed to making it more intuitive. We value your support and are grateful you chose Hostfully for its price and features!

Dana
Owner (É.-U.)
Immobilier, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

This Product Works!

5,0 l’année dernière

Commentaires : We started with it when we began utilizing several vacation rentals at once and it's been an incredible help!

Avantages :

Hostfully keeps us up to date on our rentals, including last minute bookings. It integrates well with Airbnb and Booking.com. We love the program!

Inconvénients :

It's difficult to get someone to help right away, takes time to get a person set up to help.

Réponse de l'équipe de Hostfully

l’année dernière

Thank you for your positive review of Hostfully, Dana. We're thrilled to hear that our product is working well for you and keeping you up to date on your rentals, including last-minute bookings. We're also delighted to know that you find it integrates seamlessly with Airbnb and Booking.com. We appreciate your feedback regarding the setup process and the time it takes to get assistance. Your input is valuable, and we're continuously working to improve our support and make it more accessible. We're glad to have been a part of your journey in managing multiple vacation rentals and that we've been of incredible help to you. Thank you for choosing Hostfully, and we look forward to continuing to serve you.

Jeff
Owner (É.-U.)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Work in progress

3,0 l’année dernière

Commentaires : Love/hate. I love it when it works as intended but there is still much to be desired and customer support is incredibly inept.

Avantages :

Once set up properly, platform works pretty well with occasional hiccups.

Inconvénients :

Very cumbersome set up and customer support is not good.

Réponse de l'équipe de Hostfully

l’année dernière

Thanks for sharing your thoughts, Jeff! We're glad to hear it works well for you at times. We're taking note of your feedback on set up and customer support to keep improving. Appreciate your honesty

Jason
Owner (É.-U.)
Immobilier, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Hosfully can help build your business

5,0 l’année dernière

Avantages :

I love the fact that you have one platform that speaks to all of the channels that you use. Before Hostfully, I was logging in and out of multiple channels on a daily basis and it becomes confusing and tedious. Hostfully simplifies everything to just one system and helps me stay on track.

Inconvénients :

The setup process takes some time. I think that is true for any platform, so it's not really a complaint about Hostfully. It was just the worst part. However, once you are set up and running, it works non stop for you.

Réponse de l'équipe de Hostfully

l’année dernière

Thank you for sharing your positive experience, Jason! We're delighted to hear that Hostfully has simplified your property management across channels and that you have everything set on one platform now! We understand the setup process can be time-consuming, and we appreciate your understanding. We're committed to continuous improvement, and your feedback is valuable, we are happy to hear that it was worth it and that is now working non stop for you. :) We are here to help you build and grow your business with Hostfully. Thanks for choosing us!

Michael
CEO (É.-U.)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Very Satisfied Overall

4,0 il y a 10 mois

Avantages :

Amount of Integrations and Level of Customer Support

Inconvénients :

Time/Difficulty In Setting Up Owner Reports

Réponse de l'équipe de Hostfully

il y a 9 mois

Hello Michael, It's great to hear that the software and support have been helpful for you. Along with that, we're sorry to hear you're having issues with owner reports. Feedback like yours helps us improve to avoid issues like this in the future. If you encounter any other issues please don't hesitate to reach out to our team at support@hostfully.com or chat with us on help.hostfully.com.

Junie
Operations Manager (Philippines)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Feedback on synching issue with Booking.com and working with the customer success team

5,0 l’année dernière

Commentaires : We've been having issues with our listing names showing wrong names and this issue is still on going.

Avantages :

The available and responsive chat support.

Inconvénients :

Their sync to Booking.com has a lot of flaws unlike the other OTA's and we've been working with their success team for more than 2 months already just to find a resolution.

Réponse de l'équipe de Hostfully

l’année dernière

Thanks for sharing your experience, Junie. We appreciate hearing you enjoy our chat support, and we're actively working on improving the sync process with Booking.com. We are glad Success team helped you to solve the issue, Thanks for your understanding and for choosing us!

Sara
Growth Chief Officer (Panama)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

You get what you pay for

4,0 il y a 2 ans

Commentaires : It does what is supposed to do. is the best platform on the market? probably not. It is easy to use if you want to automate some stuff you don't want to do manually, but it has a lot of improving to do regarding options.

Avantages :

It is easy to use, if you do not have experience using a property Management platform, this could be an easy training platform, it does what is supposed to do, however, if you would like to customize things, from one channel to another or to separate functions, this is not it.

Inconvénients :

The time response for the customer service time is eternal. They do not reply in less than 2 hours even though is a "chat", Once you have an open ticket it may take them up to 2 weeks to respond regarding 1 issue.

Réponse de l'équipe de Hostfully

il y a 2 ans

We appreciate your feedback on our platform, Sara. It's great to hear that our platform is user-friendly, especially for those new to property management. We understand your desire for more customization options across different channels and functions, and we'll take that into consideration as we work on improving our platform.Thank you for choosing Hostfully for its cost-effectiveness. We appreciate your valuable feedback and for choosing us!