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Hostfully Property Management Platform

Hostfully Property Management Platform

Description de Hostfully Property Management Platform

Logiciel de gestion immobilière et d'expérience client pour les locations à court terme. La plateforme de gestion immobilière de Hostfully (anciennement Orbirental) aide les gestionnaires à étendre leurs activités de location de vacances grâce à des fonctionnalités conçues pour permettre de gérer et développer les opérations de gestion immobilière. Les fonctionnalités comprennent : distribution de canaux, calendrier central et boîte de réception pour la communication avec les clients, messagerie automatisée, réservations directes, plateforme de vente incitative, traitement des paiements, outils de tarification, etc.

Qui utilise Hostfully Property Management Platform ?

Les entreprises et les gestionnaires de locations de vacances.

Hostfully Property Management Platform Logiciel - 1
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Hostfully Property Management Platform Logiciel - 3
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Hostfully Property Management Platform ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

Hostfully Property Management Platform

Hostfully Property Management Platform

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Hostfully Property Management Platform

Note moyenne

Note globale
4,2
Facilité d'utilisation
4,1
Service client
4,3
Fonctionnalités
4,0
Rapport qualité-prix
4,1

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
56%
4
26%
3
8%
2
4%
1
6%
Rich
Rich
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

FRB Rentals wouldn't be what it is today without Hostfully. The PMP that keeps on giving!

5,0 il y a 2 mois

Commentaires : The Hostfully platform and especially the team have been a pleasure to work with.
They are VERY responsive to anything the FRB Rentals team throws at them, be it a question, suggestion for improvement or a bug.

Avantages :

Love the one place to rule them all approach. The ability to create all our FRB Rentals listings in once place, manage pricing and bookings and push it out to direct bookings as well as the OTAs (Airbnb, VRBO, etc.) is so central to a successful Short Term Rentals business. Hostfully, like any software app, isn't perfect, BUT their support and development teams take feedback and fix issues and implement new features requested by the user base. I personally have had many new features I've suggested implemented.

Inconvénients :

At FRB Rentals, we use automated templates to the extreme. Initially there is a learning curve to setting up the more advance automation using templates and trigger. Highly suggest you write it all down and map out how you want timing to happen on a booking through review, then implement it and test one step at a time. The formatting on communications should be tested with each OTA to ensure it looks good to the guest receiving it.

Joseph
Owner/CEO (É.-U.)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Hostfully PMS, I'd recommend it

4,0 il y a 6 mois

Avantages :

The customer service is good. They respond relatively quickly and typically solve the issues. The integrations are good. However, we've recently had issues with the Lynx integration so it seems like there's been some negative changes.

Inconvénients :

The app is painfully simple. Also, we cannot edit existing templates, simply delete them. Also, there are some bugs that have been an issue since day 1 - such as jobs being assigned to someone, even though we don't have that selected as an option and never have. Also, we don't get the notification bubble on our iPhone if we've received a notification on Hostfully (our settings are updated to receive these). Overall, there are bugs, but the app is easy enough to use so we will keep using Hostfully in the meantime.

Réponse de l'équipe de Hostfully

il y a 6 mois

Thank you for sharing your feedback and experiences with Hostfully, Joseph. We greatly value your insights. We're pleased to hear that you appreciate our customer service and integrations. Regarding the cons you mentioned, we understand your concerns about the simplicity of the app, the inability to edit system templates, please note you always have the option to create custom templates that you can edit! Your decision to choose Hostfully based on price, ease of use, and our customer service is truly appreciated. We're honored to have received your consideration among other platforms. Thank you for being a valued client, and please know that your feedback helps us in our continuous efforts to enhance your experience with Hostfully.

Warren
Director (Afrique du Sud)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great experience

5,0 il y a 2 mois

Commentaires : Again, wish we had moved sooner. Everything is user friendly and we have support 24/7.

Avantages :

Everything so far has been so easy. After Using Villas 365, we were very worried about the onboarding stage but it was such a breeze and we wish we did the move sooner.

Inconvénients :

Booking.com is not that great on Hostfully, unfortunately Hostfully doesnt have all features/amenities that pulls through to the Booking.com profile which affects our page score. They are working on this however.

Sebastian
owner (Porto Rico)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

after three months of subscribing, still only have half a system working. no customer support to fix anything in under two weeks.

2,0 il y a 2 mois

Commentaires : It has not been a good experience, and the things they promised might not be ready for months, and the issues I'm having probably won't be resolved for another several weeks.

Avantages :

kind, yet unhelpful staff. But besides this, their system is slow to onboard some OTA's and does NOT link for previously reserved bookings. So this is NOT a good system if you have over 20 listings since you'd need to check ALL properties daily for any changes, modifications, messages, or cancelations, on reservations made previous to the day the sync for that specific OTA takes place.

Inconvénients :

over worked employees have a two week response time, and it's uncertain that in those two weeks you will even have a resolved question, just an answer that you might have to wait another two weeks for a follow up.

Lenise
Property Manager (É.-U.)
Loisirs, voyage et tourisme, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

New property manager

4,0 il y a 6 mois

Commentaires : Initially it was superb with [sensitive content hidden]
, after that we’ve lost touch with any one contact, the help button is responsive but almost never solves a problem. They’re very nice, but refer owners/managers to the platforms directly.

Avantages :

The onboarding specialist [sensitive content hidden] , after [sensitive content hidden] unexpected departure from Hostfully, we never connected with anyone else. She was a huge asset and we are so sorry she’s gone!

Inconvénients :

Not easy to get answers about platform issues that arise. I thought Hostfully would have had their own customer service connections through the platforms to help maneuver issues/problems resolve issues that occurred with property managers specifically! Virtually impossible to communicate with the platforms about management issues.

Réponse de l'équipe de Hostfully

il y a 5 mois

Thank you for sharing your experience with us, Lenise. We greatly appreciate your feedback, and we're sorry to hear about the challenges you've faced. We understand the importance of strong communication and support, and we're actively working to improve our customer service and platform assistance. Your input helps us make necessary improvements. Thank you for choosing Hostfully!