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Description de LogiSense Billing

Pour réussir dans le monde moderne connecté et en constante évolution, les entreprises font confiance à la plateforme de notation de l'utilisation et de facturation des abonnements de LogiSense pour automatiser, optimiser et simplifier leurs systèmes administratifs tout en préservant leur avance sur le marché grâce à des offres de services innovantes et une efficacité opérationnelle améliorée.

Qui utilise LogiSense Billing ?

Fournisseurs de services IdO/M2M, de télécommunications et pour grandes entreprises

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LogiSense Billing

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur LogiSense Billing

Note moyenne

Note globale
4,8
Facilité d'utilisation
4,5
Service client
4,6
Fonctionnalités
4,3
Rapport qualité-prix
4,6

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
75%
4
25%
Gene
Director of Information Technology
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

EngageIP works great for us

5,0 il y a 13 ans

Commentaires : EngageIP is a great system, and looking back at the handful of other things we considered am very pleased that we took this route. My life is much easier now that I have someone to call for help and to deal with the day to day maintenance. My boss is happy because we were able to decrease the number of call center reps that we need, and they have much better reporting. Accounting is happier because there is an accurate logging of payments and periods and all the things that make accountant happy. I would say you should definitely take a look at Logisense and EngageIP for OSS, it is flexible, scalable, and they are easily our most responsive vendor.

Avantages :

Prior to moving to EngageIP, we had used a OSS system that had been built in house by one person. It was not scalable or flexible. EngageIP is very scalable. Our first year of using it our customer base increased by 20+% and we did not have any issues with the hardware running for our call center or website. All of our customers come online in a 3 week period in August, and we did not have any issues. I was filled with stress this first year of moving to a new system, but spent lots of time waiting for something to go wrong, and nothing did. It is also very flexible. They have a great scripting system that allowed us to pretty easily tie into all of our back end provisioning systems. We can easily set up each client base to have their own unique packages of service. They are also very responsive to any requests that make. Whether it be asking how to do something, or for a change (almost exclusively something that had completely slipped our mind). -- continued in con

Inconvénients :

Also, the reporting is good. Frequently we will ask them for a custom report to be added because someone decided they needed a report with two specific fields, and they usually get done in a few hours.

James
Systems Engineer (É.-U.)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

EngageIP does a heck of a lot for a billing platform and provides fairly good value.

4,0 il y a 6 ans

Avantages :

EngageIP is customizable for business needs and can double as a ticketing platform for low volume ticket usage (it wasn't designed for high hit ticket systems). It's met our needs for years and their support team has been very helpful. In cases where we found complicated bugs or needed feature additions, they were very responsive.

Inconvénients :

In some cases, their bug response causes business issues. For example, if a billing report that's run monthly won't work, Logisense needs to respond immediately because of the time sensitive nature of these reports. They do what they can, but on occasion they do have issues pinning down a fix and implementing it quickly.

Tausha
Director of Business Operations
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Highly recommended!

4,0 il y a 13 ans

Commentaires : Overall, I am super happy with Logisense and the IP Engage product. The team we work with every day is incredibly knowledgeable, very helpful and patient. The product itself has helped our organization streamline many of our processes and systems and it will contionue to grow, as we do.

Avantages :

The implementation team is absolutely stellar. We have always gotten what is essentially an immediate answer to any question posed. There has not really been a "no" answer given, if we need something that isn't available, it was quickly added, per our request. And I know that Rich Kozub worked some really late nights on our project and I appreciate his efforts greatly! This team has undoubtly provided the best vendor experience I have personally had. The system is very flexible and there seems to be a way to make "anything" happen. Having a very unique customer base, I have a hard time imagining a company that could not utilize IP Engage.

Inconvénients :

There are a ton of components! It can be quite overwhelming to manage all of the available aspects of the system. Couple the already flexible options with any custom development and it's easy to become confused. I do worry about the long term upkeep & remembering how to add certain items to make the system behave as I need it to. The import options are very cumbersome & were not something that we could manage, thus resulting in a custom import option. We found that a lot of steps are generally required to do fairly basic things. For example-adding tax codes requires the setup of tax rates,then setting up the tax codes,& then going back to add the tax rates to the tax code. It would be easier to allow multiple actions to occur per screen (add the tax code and while there, add the tax rates). And I have many times wished the tool tips were complete on the site! I use them often, when available, to learn some of the terminology (especially when setting up roles!).

Osvaldo
Ing. Electrico (Colombie)
Services et technologies de l'information, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Es muy preciso.

5,0 il y a 12 mois

Avantages :

Me encanto que tenga una gran variedad de herramientas, esto facilita la facturacion de las empresas, aparte de tener una intefas amigable e intuitiva.

Inconvénients :

Podria implementarce una version de prueva por poco tiempo esto ayudaria a que las empresas lo pongan a prueva para posteriormente comprar el producto.

Pablo
Pablo
SEO Specialist (Espagne)
Utilisateur LinkedIn vérifié
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Facturación automatizada a otro nivel

5,0 l’année dernière

Avantages :

LogiSense Billing es un programa de facturación y contabilidad que ofrece una amplia variedad de funciones para ayudar a las empresas a automatizar y optimizar sus procesos de facturación y contabilidad. Lo que más me ha gustado es que en cuanto a diseño no tiene nada que ver con otras herramientas que he probado, es totalmente diferente. Además de que permite automatizar muchos procesos de facturación.

Inconvénients :

No es un programa de facturación sencillo, es una solución para quien necesita algo más avanzado y automatizado.