VXTracker

VXTracker

par Telarus

Description de VXTracker

VXTracker manages the technical & financial performance of your voice network. Multiple, authorized users can access the system from any browser, and scheduled delivery to email addresses means better distribution of reports and less demand on the system administrator. VXTracker uses a powerful SQL database that provides lightning fast processing of high call volumes from multiple locations. Multi-million call record reports are produced in seconds! Optional modules include Cell Phone reporting.

Informations sur VXTracker

Telarus

http://vxsuite.com/

Fondé en 2002

Prix de VXTracker

VXTracker n'est pas disponible en version gratuite mais propose un essai gratuit. Voir plus d'informations concernant le prix de VXTracker ci-dessous.

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Version gratuite

Non

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Installation (Windows)

Formation

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Support en horaire de bureau

En ligne

VXTracker - Fonctionnalités

Logiciels de comptabilisation des appels
Durée d'appel
Gestion des appels perdus
Présentation du numéro
Rapports par extension
Registre des personnes ayant répondu
Reporting entrant
Reporting sortant
Suivi des appels
Volume des appels

Avis sur VXTracker

Afficher 1 avis sur 1

Note globale
5/5
Facilité d'utilisation
5/5
Service client
5/5
Fonctionnalités
Rapport qualité-prix
Hanibal C.
Sr. Telecom Engineer
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 14/06/2011

"Software Review"

Commentaires: From a compliance perspective, the most important thing is to capture the call data. VXTRACKER has never let me down whenever a request to search for a call has been requested. As an administrator, naturally we wish for one place to manage all your applications with the PBX data. With that being said, VXTRACKER user interface does make it real simple to change relevant extension data (name, Department, Cost Center, etc). The ability to give users access to their Departments and identify roles is very useful and widely used in my company. Overall, I am very pleased with the product and the support that I receive whenever I am challenged with a task.

Avantages: -easy interface for end users to manage team member calls
-with Avaya integration, every extension calls is identified, including newly created ones, the moment the first call is made.
-excellent alerting for 911 calls to a group of email address
-ability to create your own emergency alerting and generate an email to a group
-Can upload your companys Org Structure
-Can give labels to any number, meaning you can tag an external number with a name. For example (626-XXX-XXXX is John Smith).
-lots of options to Filter the CDR data in order to customize your reporting needs
-simple scheduling and delivery of reports.
-once logged in, the Dashboard can be customized to show you data important to you: longest calls, 411 calls, after hours calling,trunk group usage, etc.

Inconvénients: - if an Avaya shop, you must add each extension to the INTRA-CDR Table in order to capture station-station calls. This is an Avaya flaw in my opinion, not application.
-wished for a tighter integration between PBX and application in order for any changes to an extension to reflect in application.

  • Provenance de l'utilisateur 
  • Publié le 14/06/2011