Doctible

Doctible

par Doctible

Pour qui ?

We serve private practices and groups and who are focused on providing a great patient experience while retaining their most loyal patients.

Notes moyennes

47 avis
  • Note globale 4.9/5
  • Facilité d'utilisation 4.9/5
  • Service client 4.9/5
  • Fonctionnalités 4.8/5
  • Rapport qualité-prix 4.9/5

Informations sur le produit

  • Version gratuite Non
  • Essai gratuit Non
  • Déploiement Cloud, SaaS, web
  • Formation Formation en ligne en direct
    Documentation
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Doctible
  • https://www.doctible.com

En savoir plus sur Doctible

Allows private practices to retain their most loyal patients by tracking their experience and generating positive reviews.

Spotlight_media_placeholder

Doctible - Fonctionnalités

  • Analyse des sentiments
  • Gamification
  • Gestion des campagnes
  • Gestion des réponses
  • Génération d'avis
  • Statistiques sur les médias sociaux
  • Suivi des médias sociaux
  • Surveillance des avis émis
  • Dossiers patients
  • Gestion des assurances
  • Gestion des rendez-vous
  • Gestion des stocks
  • Suivi des rappels
  • Accès mobile
  • Autogestion
  • Collaboration
  • Dossier de santé personnel
  • Information aux patients
  • Messagerie
  • Planification des rendez-vous
  • Planification des soins
  • Portail des patients
  • Suivi de la progression
  • Gestion des calendriers
  • Planification des rendez-vous
  • Rappels d'appels
  • Rappels de paiement
  • Rappels par SMS
  • Rappels par e-mail
  • Rendez-vous récurrents
  • Replanification
  • Réservation en ligne
  • Suivi de confirmation de rendez-vous
  • Codes courts
  • Coupons mobiles
  • Envoi de SMS en masse
  • Gestion des contacts
  • Jeux concours par SMS
  • MMS
  • Messagerie bidirectionnelle
  • Messagerie planifiée
  • Mots-clés mobiles
  • Personnalisation de messages
  • Rapports et analyses
  • Sondages et votes
  • Facturation médicale
  • Gestion des clients
  • Gestion des dossiers patients
  • Gestion des rendez-vous
  • Gestion des réclamations
  • Graphiques
  • Imagerie et rayons X
  • Planification de traitement
  • Rappels de rendez-vous

Avis les plus utiles sur Doctible

Great way to keep up with client reviews

Publié le 18/12/2019
Kristin B.
Doctor of chiropractic
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We send out review requests for new patients and other services to continue to build our business relationships and solve any potential problems.

Avantages: Like to be able to intervene on poor reviews and correct issues before they get posted. It is also great to follow up with people and have our review management all in one place.

Inconvénients: Seems expensive for that we are doing. We also wish it was interpreted directly with our software for easier use.

Great Customer Care

Publié le 02/01/2020
Lisa L.
Office Manager
Cosmétiques, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Patient reviews are extremely important to the public and they are our report card of how we are doing internally. These are important to me because we pride ourselves on great customer service and patient experience. People on social media tend to be brutally honest.

Avantages: I like that their software is customer friendly. Patients are more likely to give a review. It as easy at as a click of a button. I like that if there is a less then steller review you have the opportunity to deal with it before hand. If I receieve 3 stars I contact the patient to see what we could have done better. The one thing is if we get a 3 star which is rare I think automatically something didn't go well. When contacting the patient it usually is patient perspective and a 3 is generally great to them.

Inconvénients: I have not had any issues with their software going on 3 years.

A Must Have for Patient Retention!

Publié le 20/12/2019
Terry V.
Chief Operating Officer
Psychologie, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We have had an amazing experience with Doctible so far. Everyone we have worked with has been very responsive and so helpful. We recently worked on a project with Doctible to customize our Chatbot and we are very satisfied with the final product. We would highly recommend using the Doctible software!

Avantages: Doctible has enabled us to connect with our patient in many new ways. We are able to send patient reminders, which has drastically decreased our No Shows leading to better patient care and happier patients. Patients are able to rate their experience after their appointment . This enables us to know what we are doing well, but more importantly where we can improve. By knowing what we can do better, it allows us to delivery a higher level of care and service in real time. We have also recently implemented an AI Chatbot to our website powered by Doctible. This allows us to have another means of communication with our patients to help free up the front staff to help our patients who are in person. Doctible has assisted us in delivering a higher level of service while also helping us to increase revenue.

Inconvénients: We wish there were more options as to when you can send out patient reminders but we have been told by Doctible that this is currently in the works.

Easy to use and helpful to our patients

Publié le 18/12/2019
Ashley H.
Office Manager
Cabinets médicaux, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
4/5
Note globale
5/5
Facilité d'utilisation
3/5
Fonctionnalités
4/5
Support client
4/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I think Doctible is super helpful despite the technical errors.

Avantages: I love the patient communicator. It makes it very easy for us to get in touch with our patients for urgent maters. Our patients also find it very helpful that we're able to send them text messages.

Inconvénients: There was a time where a patient received a reminder text for an appointment that wasn't in the schedule. There are also times where patients wont get their reminder text.

User-friendly and simple!

Publié le 18/09/2019
Quinn C.
Owner Dentist
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
4/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Simplicity. Multiple users may be added.

Inconvénients: The frequency in which the software checks for updates in schedule, which is too short at 1 hour.

Lire d'autres avis