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Doctible
Description de Doctible
Permet aux cabinets privés de conserver leurs patients les plus fidèles en suivant leur expérience et en générant des critiques positives.
Qui utilise Doctible ?
Cette solution est destinée aux cabinets et aux groupes privés qui s'efforcent d'offrir une excellente expérience aux patients tout en conservant leurs patients les plus fidèles.
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Avis sur Doctible
Great Service
Commentaires : I think it's great and defiantly provides us with an easy way to gather reviews from our patients.
Avantages :
We started utilizing the Doctilbe service so we could easily gather Google reviews from our exiting patients. We went from only having 5 Google reviews to 99 5 start reviews. We also have the reviews connected to our website as a testimonials page and have over 900 5 star reviews there as well.
Inconvénients :
My biggest problem with the software is the fact that we still had a lot of people simply entering a review with Doctible but not taking the extra step to visit Google. I spoke to a rep today and apparently there has been a change on that format. I'm excited that the new text will provide us with even more great google reviews.
Best Review Generator Program we have used thus far!
Commentaires : The best take away from using Doctible was the amount of reviews generated and posted directly to Google not through a third party. Doctible made it easy for our patients to leave a review and then Doctible posted the review to Google so our patients didn't have to!
Avantages :
For us the amount of reviews posted to Google after we started Doctible was amazing! Doctible definetely bumped us up on the Google listing as well. Also the price was very conservative compared to other companies providing the same services or close to the same services.
Inconvénients :
I wish Doctible could do talk to text and also integtrate your new patients forms to automatically populate in the software system we use for our Dental office.
Dental Offices Beware
Commentaires : If I could I would give this company 0 stars. There is something fishy about them. They have completely veiled their contact numbers, their emails, and any attempt to reach anyone with decision making authority is futile. We yielded to their way too aggressive, over-the-top offer of trying their patient communicator system for 30 days, and by day 28 we had encountered a technical problem that was disastrous for our patients, ie showing up on the wrong day and the wrong time. Like I mentioned above, getting ahold of anyone directly was futile and it took two days from the time we encountered this glitch to reach anyone, both y telephone and email. From that point on, it took another 13 days to get a ticket issued for technical support. By then, we are out of the 30-day trial period, and we have run out of patience to try to reach them. They are unyielding in nullifying our contract and refunding our money, so now we will take this up with the California Department of Consumer Affairs, BBB, and all noteworthy and reputable dental associations. Consumer beware... this is a company that is run by a bunch of unprofessional amateurs, plagued by false advertising and their website is filled with inaccuracies. Probably wont be in business much longer than the 13 month contract signed.
Avantages :
Not one thing. It messed up our patient recall and reminder efforts
Inconvénients :
Messed up our patient reminders and had patients coming on on the wrong day/time.
Alternatives envisagées précédemment :
Affordable Option for A-La-Carte Reputation Management
Commentaires : We have been happy overall with the service provided. It is a cheap option for us and even gives some functionality that is not available from other services.
Avantages :
My 2 favorite features are the automated responses, and the cheap a-la-carte option.
Inconvénients :
Nothing negative to note about the service.
Alternatives envisagées précédemment :
Good value, great for texting patients
Commentaires : Good. Customer support can be hard to get on the phone, but the chat feature is great.
Avantages :
We love being able to text our patients. Many times they'll answer a text when they won't answer a phone call
Inconvénients :
Appointment reminders can be customized by appointment type, but only if you choose from our pre-loaded list of appointment types. If you free-type an appointment type for an odd situation, Doctible loses that customization and won't do the specific reminders you had set up.
