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typedesk

Description de typedesk

Improve your customer service with this app that makes it possible to create, manage, and translate canned responses.

Qui utilise typedesk ?

typedesk works great for scaling businesses who are hoping to streamline their contents (canned responses, email templates, document layouts) without breaking their habits.

Où peut-on déployer typedesk ?

Cloud, SaaS, web

À propos de l'éditeur

  • typedesk
  • Situé à Lille, France
  • Fondé en 2018
  • Chat

Pays disponibles

France

Langues

Non fourni par l'éditeur

À propos de l'éditeur

  • typedesk
  • Situé à Lille, France
  • Fondé en 2018
  • Chat

Pays disponibles

France

Langues

Non fourni par l'éditeur

typedesk en vidéos et en images

En voir 1 de plus

Comparez le prix du logiciel typedesk avec ses alternatives

typedesk

5,00 $US/mois
Version gratuite
Essai gratuit
4,16 $US/mois
Version gratuite
Essai gratuit
N/A
Version gratuite
Essai gratuit
19,00 $US/mois
Version gratuite
Essai gratuit

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Avis sur typedesk

Note moyenne

Note globale
4,8
Facilité d'utilisation
4,8
Service client
4,7
Fonctionnalités
4,4
Rapport qualité-prix
4,9

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
78%
4
22%
Ninos
Ninos
Creative Director (Australie)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Impressive software & team

5,0 il y a 8 mois

Commentaires : well, we keep finding new ways to use Typedesk.
It started with the obviously canned email responses, especially for the Write for Us several emails we get every day.
recently we've implemented it with social media posts, especially YouTube videos descriptions, and this is where Dynamic data comes in handy.
I've also saved some "responses" that are basically code snippets that we constantly use.

Avantages :

* Creating canned responses and easily accessing them with a shortcut * replying to multiple emails of the same request, is now easy, and we only have to polish the reply once * dynamic input makes it very flexible, i.e. reply with Name, or Select (product)..etc. * (pro plan) has Teams feature, which is a big plus if you have a team working with. * Lastly, I like the fact that the team has been pushing updates and improvements regularly

Inconvénients :

* (AFAIK) there's no built-in action to check for software updates * unable to Export responses

Utilisateur vérifié
Owner (R.-U.)
Utilisateur LinkedIn vérifié
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Alternatives envisagées :

A good option for email template sharing within teams

5,0 l’année dernière

Commentaires : We need to have a consistent voice across the team, plus ensure we aren't constantly reinventing the wheel by rewriting the same emails.
Typedesk looks to be a great solution for our needs.

Avantages :

Simple and intuitive to set up email templates and share them with the rest of the team. Really like the ability to add custom placeholders into templates - prevents emails going out with {insert value here} errors. Search function is good so it's easy to find the right template.

Inconvénients :

I would like the ability to add sub-folders for easier organisation of templates.

Utilisateur vérifié
Customer Success Manager (É.-U.)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 201-500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Good single user prefab app

5,0 il y a 2 ans

Commentaires : As a former Textexpander user (but who wants to pay that much per user seat), I was looking for a replacement for my Customer Success team. I wanted it to be collaborative between team members (multiple users with admin privileges to add/edit prefabs), be able to hold a plethora of prefabs, contain gifs and images as well as links. I look at quite a few options compared to Typedesk and Typedesk seemed to have an easy trial and interface to try it out. I would say Typedesk does not meet my criteria. Based on what I need for the team, a non-negotiable is adding images (not merely links to the images) in the prefab itself and having users collaborate. Perhaps the trial limited collaboration, but, for these two reasons, I decided not to move forward with the product for our team. However, if I was a single user, this would partly fit my needs, but again, I need to have images and gifs inside of the prefab (not just links to them).

Avantages :

-Easy to store my prefabs -trial was easy to start -user interface seemed simple -customers support was proactive in their reach out, I just ran out of time in my workday to provide sufficient feedback to them as they were reaching out

Inconvénients :

-formatting disappeared when I pasted prefab into the app -it's supposed to be collaborative between team members, but when I shared it with a team member, they had read only access. -can't insert gifs or images into prefabs; this would be incredibly helpful for customer support. it actually makes the product impossible for me to say yes to without this feature alone.

Réponse de l'équipe de typedesk

il y a 2 ans

Hi there! Thanks for your feedback, we're working on improvements including the ones you mention. Collaboration is a big thing, and we'll definitely iterate on that in the near future :)

Tori
Operations Lead (Hongrie)
Santé, bien-être et fitness, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

New Canned Response resource

4,0 il y a 2 ans

Commentaires : I've had to reach out to their customer service a few times in order to understand how to use certain formating in the templates. Both times I got very quick responses with complete answers including customized videos to help me understand how to do something.
The set up was quick and painless and adding in new templates or using the templates after they are added takes no time at all, making working with emails a short and simple process.

Avantages :

The chrome extension is very fast and simple to implement and start using with Gmail. It allows you to use it from any machine or any log in. Very simple process to create a new Template or make changes to an old one.

Inconvénients :

It is a bit limited in the ability to add customization such as font styles or colors, numbered or bulleted lists as well as adding in photos. Also would be nice if there was a way to see which folder the template is stored in from the main list.

Luca
Co Founder (Italie)
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

The most complete for a great price

4,0 il y a 2 ans

Commentaires : It works very well and all the people who use it are very satisfied and happy. we found some minor bugs, already reported, and the Typedesk team seems very reactive working on them for resolving.

Avantages :

I liked first of all the quantity of functionalities because it covers practically every use case, the overall very good quality, the 6-stars support quality (yes, six stars, I rarely found such a big availability and courtesy in 10 years, only from the high ticket tools with subscription fees of hundreds of $ each month)

Inconvénients :

The tool is still a startup project and I found some bugs and it could be improved with some minor functionalities that competitors already offer.

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