Description de Tiledesk

To have fully satisfied customers is complex. Conversation’s actors (chatbots and humans) should handoff to each other many times during a chat to address customers needs.
Tiledesk provides a solution orchestrating instant, asynchronous and multichannel communication among all stakeholders of a typical conversational architecture: chatbots, support operators, end users, colleagues, applications, knowledge systems, etc.

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Avis sur Tiledesk

Note moyenne

Note globale
4,6
Facilité d'utilisation
4,6
Service client
4,4
Fonctionnalités
4,4
Rapport qualité-prix
4,6

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
65%
4
32%
3
2%
1
1%
Prateek
Prateek
Sr Software developer (Inde)
Utilisateur LinkedIn vérifié
Logiciels, 10 000+ employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Chatbot that actually works

5,0 il y a 3 semaines Nouveau

Commentaires : Overall, I would highly recommend Tiledesk for anyone looking to improve their customer service operations. The platform is feature-rich, user-friendly, and has proven to be a valuable asset for our team.

Avantages :

I recently had the opportunity to use Tiledesk for a customer service project, and I have to say that I was thoroughly impressed with the platform. The user interface is clean and intuitive, making it easy for our team to get up and running quickly.One of the standout features of Tiledesk is the ability to easily set up and customize chatbots. These chatbots helped us to handle a high volume of inquiries efficiently, while still providing personalized and helpful responses to our customers.Another feature that I really appreciated was the integration with popular tools such as Slack and Zendesk. This allowed us to seamlessly incorporate Tiledesk into our existing workflows and made it easy for our team to collaborate and stay organized.

Inconvénients :

Tiledesk may not be the most cost-effective option for smaller businesses or organizations. The pricing for the platform is based on the number of agents and the volume of chats, which can add up for companies with a large customer service team or a high volume of inquiries.But for the value price is overall justifiable.

Marwa
Customer Support Specialist (Liban)
Jeux vidéos, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

My Review of Tiledesk: User-Friendly and Feature-Rich

4,0 il y a 3 semaines Nouveau

Commentaires : Overall, Tiledesk is a great customer service platform for businesses who need a comprehensive and user-friendly system. The features are excellent and the customer service team is always responsive and helpful. The cost can be a bit high, and the platform can be slow at times, but overall, the experience is positive.

Avantages :

Tiledesk is an incredibly user-friendly customer service platform that is packed with features to make it easier for businesses to manage their customer engagement. The platform is easy to set up and navigate, and the features are intuitive and easy to use. The customer support team is also very helpful and responsive.

Inconvénients :

One downside to Tiledesk is the cost. Though the features are great, the price can be a bit high for some businesses. Additionally, the platform can be a bit slow at times, which can be frustrating for users.

Gabriele
Freelance Developer (Italie)
Logiciels, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

ReviewTiledesk

3,0 il y a 2 mois

Commentaires : The experience on TileDesk was excellent, although the platform is still undergoing a major evolution, because the excellent customer support is combined with a clear user dashboard and basic but super easy to integrate features

Avantages :

The thing I liked most about TileDesk was the outstanding customer support

Inconvénients :

The thing I liked least about TileDesk was the lack of possibility to integrate the scrollable sliders among the contents to show in the chatbot messages

Shrinkhala
Project Consultant (Inde)
Conseil en gestion, 10 000+ employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

Go for advance featured open-source conversation with Tiledesk platform. Most promising live chat !

5,0 il y a 2 mois

Commentaires : It's superb so far. one of the most fastest and seamless conversational platform which helps in channelizing the end to end communication channel. The chatbot services are quite advanced and come with the beauty of customization which gives a human touch to the entire communication channel and makes the communication meaningful and effective. No lag in messaging and can work with low internet bandwidth as well. All-in-one best AI driven conversational platform for business and users.

Avantages :

Best-in-class go to conversational platform for business conversations Advanced features are embedded in the platform to make the conversation hassle free and an easy go to activity. It has lot of features like private conversations and features of mention and tag within any group conversations.It does not require very high network bandwidth and internet connectivity. It can work with low bandwidth as well.Unified messaging and Chatbot services are one of its own kind in Tiledesk platform. Chatbots works quite efficiently and the app is built with lot of intuitive and interactive templates to make the conversations effective and meaningful.

Inconvénients :

No problem with the software as such. I liked all the features as all the features are enabler and lead to effective conversation within the businesses. We often face upgradation and integration issue which leads to compatibility issue sometimes. It's annual subscription model can be made more lucrative by adding more and more new and innovative features which can add value addition to end to end communication channel.

Alain Mukanuna
ICT Consultant (Congo-Brazzaville)
Développement et commerce international, 5 001-10 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

A Comprehensive Chatbot Solution

5,0 il y a 3 semaines Nouveau

Commentaires : All in all, Tiledesk is an excellent chatbot solution that is perfect for businesses that want to provide customers with quick and efficient support. Its features are intuitive and user-friendly, and the chatbot builder is reliable and customizable. The only downside is the slightly steep learning curve.

Avantages :

Tiledesk is an excellent chatbot solution that can be used to create engaging conversations with customers and provide support quickly and efficiently. Its features are user-friendly, intuitive, and easy to use. The chatbot builder is reliable and allows you to create customized bots to fit your needs.

Inconvénients :

The only downside of Tiledesk is that it is slightly more expensive than some of its competitors. Additionally, the learning curve can be slightly steep and it may take some time to get accustomed to the chatbot builder.