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Description de 8x8 Work

La plateforme de communications unifiées de 8x8 Virtual Office permet aux entreprises de toutes tailles de bénéficier d'un chat privé pour tout le personnel, de la détection de présence, de softphones, de conférences web, de vidéos et d'applications mobiles Apple et Android pour collaborer plus efficacement à partir de n'importe où et sur n'importe quel appareil. 8x8 Virtual Office s'intègre à des solutions professionnelles de pointe telles que Salesforce, Zendesk et NetSuite. La plateforme est livrée dans le cloud, se configure en quelques minutes et peut être facilement gérée sur n'importe quel appareil.

Qui utilise 8x8 Work ?

Approuvée par plus d'un million d'utilisateurs. La plateforme de communication dans le cloud leader du secteur. Convient à tout type d'entreprise. Intégration transparente.

8x8 Work Logiciel - 1
8x8 Work Logiciel - 2

8x8 Work ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

8x8 Work

8x8 Work

4,0 (273)
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4,6 (23 246)
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4,4 (23 246)
Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Aucune fonctionnalité n'a été évaluée par les utilisateurs de ce logiciel.

Avis sur 8x8 Work

Note moyenne

Note globale
4,0
Facilité d'utilisation
4,0
Service client
3,7
Fonctionnalités
4,1
Rapport qualité-prix
3,9

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
38%
4
35%
3
15%
2
7%
1
4%
Jim
Jim
President (É.-U.)
Utilisateur LinkedIn vérifié
Logiciels, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

8x8 has been great for us

5,0 il y a 3 ans

Commentaires : We've been with them for about 4 years now and they've been fantastic. When we were
first with them, there were a couple of minor hiccups, especially with the android app,
but for the last 2+ years they've been rock solid and the features they add are useful and
work well.

Avantages :

The relatively rich chat feature, screen sharing, and ease of transferring a call or meeting from one device to another.

Inconvénients :

It's not as intuitive to copy/paste out of the chat sessions and I find it difficult to archive a chat, though I may just not know how to do it as it's not something I do regularly.

Réponse de l'équipe de 8X8

il y a 3 ans

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Ralph
Owner (É.-U.)
Télécommunications, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Great product - wouldn't want to be without it.

5,0 il y a 3 ans

Commentaires : In general, I have been very happy with 8x8, and would not want to be without it.

Avantages :

Easy to use, dependable, and administering the system is one of the simplest I have done. .

Inconvénients :

Nothing comes to mind; I have no suggestions.

Réponse de l'équipe de 8X8

il y a 3 ans

Thank you so much for taking the time to leave us a 5-star review.

David
David
Vice President, Sales (É.-U.)
Utilisateur LinkedIn vérifié
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

One of the worst customer experiences I have ever had

1,0 il y a 4 ans

Commentaires : After several back and forth emails with the support team, they tell me to forget about it, I signed an agreement. I have used 8x8 with a previous company and the service was solid so I thought it would be a good fit here. It wasn't and the customer service and support was about as bad as it gets. I understand that they were probably hit with a huge rush of new customers because of work from home, I can attribute that to the delays in getting back to me, but the refusal to not provide a refund or cancel my agreement because of their delayed service is frankly unacceptable.

Avantages :

As a cloud-based phone system, that is a huge plus, but there are far too many negatives and so many other options that you can consider in place of 8x8

Inconvénients :

Let's talk about deployment. First, it worked quite well on my Android phone, loaded it up and got it going. I did have a number of issues with 'what program' I was on, okay, well not me but 8x8. The reason was they had me sign up two times because I was porting a number in. I opted not to do that until I had tried the program. That is when things didn't go so well. I have a Chromebook and it took WEEKS for me to get it to work on my Chromebook. The team at 8x8 adequate in responding, but it took a long time. After telling me that I would be unable to use it both on my Chromebook and phone, I decided that this was not the solution for me. So, I canceled my subscription. They then proceed to charge me for full year's worth of service stating that I had signed an agree for 12 months and my trial was over. I had been working with their support team for more than 30 days to get the software to work and I explained that to them (they could also see that I had made less than 5 calls). I offered to pay for the month of service that I had and thought all was good and we were settled. The next month comes and my card is charged again. I contact them and I am told that the 'cancellation process can take up to 30 days and that I will be refunded when it is all cleared up.' Great, no biggie I think. Then I get an email that says we understand you want to cancel, but we need to charge you the remaining months on your agreement.

Laura
Principal, CFO (É.-U.)
Urbanisme et architecture, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

8x8 Overall Review

4,0 il y a 4 mois

Commentaires : Overall, when the system runs as designed, it is pretty good. The inconsistent performance is frustrating. The implementation team was helpful but regular setup is a bit clunky. Once figured out, it is ok.

Avantages :

Interface - VoIP system. Implementation process.

Inconvénients :

Inconsistent performance. Poor call quality. Clients complaining they call and no one answers - our phones don't always ring. Poor interface with Outlook.

Réponse de l'équipe de 8X8

il y a 4 mois

Hi Laura, thank you for taking the time to leave a review. We are sorry you are experiencing poor call quality. We'd like to help with this, so if you could provide more details to reviews@8x8.com, we will investigate.

Zach
Operations Manager (É.-U.)
Transport routier/ferroviaire, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Solid Call Software

4,0 il y a 2 ans

Commentaires : I am overall very pleased with 8x8 and will continue to use it daily!

Avantages :

8x8 has a great amount of features that are very helpful for my day to day. I enjoy being able to quickly look up recordings, navigate routings of the calls and the ability to reject a call, go on break or work offline. It is a software that is relatively easy to use!

Inconvénients :

With the 8x8 mobile version I am not able to see the caller ID. Also if you do not have great service or solid WiFi then the calls have terrible quality but is understandable.

Réponse de l'équipe de 8X8

il y a 2 ans

Hi Zach! Thank you so much for reaching out and providing wonderful feedback about our service! Have a nice day.