Proliant

Great Inexpensive Payroll Software

Commentaires : Our previous software provider had become cost-prohibitive.

Avantages :

Ease of use, PTO tracking, low cost, great customer service

Inconvénients :

Nothing. It's a great, low-cost software.

Proliant Review

Avantages :

How timekeeping is integrated with the payroll side. Employees are able to make demographic, W-4 and various other changes themselves.

Inconvénients :

Getting state and local taxes set up in the system is A LOT of work. The way the system looks at a new salaried employee. For example: Our pay period runs the 1st - 15th. We have an employee start on the 16th (beginning of a new pay period). The system requires a pay rate to be in the system for the pay period prior to when they started in order to get the 1st - 15th payroll processed. The system should be able to see the pay rate and DOH is effective 5/16 and know this employee would not get a check for the 1st - 15th pay period.

Need more support

Commentaires : I like Proliant and I appreciate all of Daron's efforts to help us. We are a needy customer, and I acknowledge that.

Avantages :

The reporting tools in RPO are very powerful and work pretty well.

Inconvénients :

Attendance on Demand is completely over engineered for our needs. It's very frustrating trying to learn the system, is not intuitive, and is inflexible for what I want it to do. I really like having a dedicated account manager, but I often feel they are stretched too thin. Training on the system has been difficult. The training documents are not helpful at all because these are not configured for our particular setup, especially as it relates to Attendance on Demand. In the reporting tool, I've asked about a DOZEN different people in different departments to help me configure one specific report: A snapshot of the active employees on a given day in history; I want to be able to pull a simple report saying who was actively employed on October 22, 2019, for example... NOT who are the active employees TODAY with data from that time period. I've requested this from my account managers (4 different people), client relationships managers (2 different people), and trainers (3 different people). No one has been able to support me on this simple request.

Proliant experience

Commentaires : Overall pretty satisfied. There always room for improvement

Avantages :

I like the ability to have everything in one place. Payroll, benefits, performance management

Inconvénients :

The customer support. The timeframe to respond to a challenge.

Proliant offers a complete package

Commentaires : We are starting our 7th year with Proliant and have been very happy with the services provided. Our previous payroll company presented a few challenges which Proliant has been able to assist with solving those challenges. No real complaints about the product.

Avantages :

Proliant's features help with payroll, related taxes and filings, 401k transmission, onboarding new employees, job costing. They system offers general reporting as well as the capability of creating your own customized report for whatever information you are looking for.

Inconvénients :

there is an auto generated end date for Branch, Department and Jobs. sometimes these drop off without some sort of warning that it is going to end and then employees code their time to something else since they can not locate the correct code. It would be nice if there was a notice that something was going to end date so it could be checked to see if the end date needs to be extended.