Mint Service Desk

Flexible, easy to use, a host of features at a reasonable implementation price

Commentaires : I have been working on many systems, such as HP Service Manager, the CA and BMS Helpdesk solutions, OTRS, and so on. Mint is a very good surprise, ergonomics and ease of use are really incredible.

Avantages :

The design takes into account both the user and the service desk agent experience. Its flexibility is huge. It's quite rare in today's ITSM landscape, where the current approach is to provide enough (meaning, too much, with useless mandatory fields and categories) data for steering committee reports.

Inconvénients :

When you think a feature is missing and call the support, you just learn that the feature is just a setting away, or almost. No weak point!

ITSM Software that doesn't kill your budget and time

Avantages :

- flexibility and ease to deploy in an organization - available on-premise (what is very important in our organization) - ITIL V4 certified - scalable (ready for cloud architecture - it's dockerized)

Inconvénients :

- some UX improvements - calendar control should be changed - lack of API documentation in free version (had to order Enteprise)

Alternatives envisagées : JIRA Service Management et ServiceNow

Pourquoi choisir Mint Service Desk : OTRS became way too old school and we've used it mostly because it was open source. MintSD had a really good deal for migrating from OTRS to MintSD.

Logiciel antérieur : OTRS

Pourquoi passer à Mint Service Desk : Pricing and functionality that we needed.

Very good Asset Management tool

Avantages :

I like that it has its own ticketing system integrated with it.

Inconvénients :

I wish they improve and modernize the user interface.

Ease of use is the key

Commentaires : Mint allowed us to speed up the process of ticket management. Our previous app OTRS was not so ergonomic and fast. Now we have control on every step in ticket management.

Avantages :

I replaced old OTRS to MINT software. It helped us in ticked management. I like ease of use and ergonomy of the software.

Inconvénients :

For our purposes everything is ok. It is great for ticket management.

Great system

Avantages :

It is a great system to start, if you need a powerful, easy and simple service desk and asset management, MINT is the one. It also handles more features like SLA and full ITSM. It is very easy to communicate with customers having all communication in their chat view.

Inconvénients :

I like everything is very helpful and easy