Freestone
Description de Freestone
Freestone est une plateforme d'événements en direct largement adoptée dans le secteur, qui fournit du contenu en tant que composants de programmes d'enseignement complets. Profitez de webinaires clé en main, de webcasts et de diffusions à la demande grâce à un portail d'apprentissage entièrement personnalisé à l'image de votre marque. Tirez parti des outils d'interactivité comme les questions-réponses, les chats groupés, les sondages en temps réel, les enquêtes et les quiz robustes afin de mesurer le niveau d'implication des apprenants. Suivez les progrès d'apprentissage et fournissez des certifications. Aidez-vous des services préalables et ultérieurs à la production pour enregistrer les contenus pendant les conférences sur site en direct.
Qui utilise Freestone ?
Freestone s'adresse à toute entreprise qui offre des contenus événementiels en direct en tant que composants d'une stratégie de formation continue pour les membres et les participants.
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Suzanne
Works well and integrates well with our website
Commentaires : I really do not use customer service because everything works smoothly.
Avantages :
I like the integration process, very rarely do we have any problems with the customer purchase and them being able to access their course.
Inconvénients :
The issue of having to sync the PPT with the speaker.
Morgan
The Freestone Support Team is the Best
Commentaires :
Here are just a few things I've valued greatly from the team there:
• Speedy and accommodating turnaround on contract updates so we could meet the needs of our members
• Pleasant, knowledgeable, professional, and on-the-ball support for our live programs
• Thorough and helpful presenter prep sessions
• Timely, kind, and patient responses to my many questions on everything from event setup to attendee credit
Regarding the platform itself, just a few features we use:
• Layout customization for live webcasts/webinars
• Self-paced courses with credit
• Credit submission requirements such as polling, checkpoints, surveys, and certificates
• Attendee Q&A
• Reports to verify credit submission, program attendance, attendee questions, polling responses, etc.
• Much more!
Really I can't say enough about how much I appreciate the team and the Freestone product. It's a great feeling to know I'm in good hands with them in every aspect of our LMS use.
Avantages :
I've been using Freestone from Community Brands for a few years now and not only have I been pleased with the look, customization, and functionality of the platform, but also overjoyed with the support I receive from team there.
Inconvénients :
There are a couple of things that frustrate users regarding credit submission.
Réponse de l'équipe de Community Brands
il y a 3 ans
Thank you very much for all the kind words, Morgan! This is fantastic to hear! We look forward to maintaining this standard of service! We will continue to enhance the platform and will review the credit submission process for additional efficiencies. Thank you for the feedback!
Utilisateur vérifié
An adequate system, a bit burdensome
Commentaires : Overall I have been satisfied with Freestone and when I have had issues, their customer support it quick to respond.
Avantages :
The admin portal for Freestone is comprehensive and includes a lot of features and functionality, but it is not intuitive or easy to use. Every time I login, it takes a few minutes to figure out where I need to navigate to in order to find what I am looking for. Once I find it, updates are easy to make and take effect immediately.
Inconvénients :
Too much going on in the dashboard. It is overwhelming and needs a better design/layout.
Réponse de l'équipe de Community Brands
il y a 3 ans
Thank you very much for the feedback! We will continue to make updates to the platform to make it more user friendly, while still remaining comprehensive. We will be releasing a new analytics dashboard in the coming weeks that will offer insights into key performance indicators such as top learners and courses, as well as adding business intelligence insights. Thank you again!
Alexandra
Easy to use LMS
Avantages :
I am not a technical person, but the web based admin side of the Freestone panel is very easy and intuitive to use/navigate.
Inconvénients :
More flexibility in coding so we do not necessary have to hi-jack the coding to customize
Réponse de l'équipe de Community Brands
il y a 2 mois
Thank you for the kind words about the product's ease of use! We look forward to continuing to enhance the admin experience. I will pass along the feedback related to customization to our product team. Thank you for the feedback!
Robin
Air & Waste Management Association Review
Commentaires : When I do have issues the best part of the company is the Technical Moderator that is always there to assist. [SENSITIVE CONTENT HIDDEN], is the person that I have worked with for about 5 years. He is helpful during the live webinar, but for other issues that arise. For example, putting the webinar information into the Freestone system, problems with registration or assisting with PowerPoint issues.
Avantages :
The Freestone product has been easy to use, after I was trained and especially after I had used it for a period of time. Once the presenters are set up in the system, the webinar just flows. This includes the Q&A , polling and chat components, that all work well and are useful for the webinar.
Inconvénients :
We often get request for animation, fly in slides for he webinar. at this time those features are not available.
Réponse de l'équipe de Community Brands
il y a 2 ans
Thank you very much for the kind words about our the team and the webinar technology! We look forward to maintaining this standard of service. At this time presentations with animations can be shared through the screenshare functionality, but we will continue to look at ways to further enhance the webinar features. Thank you very much for your feedback Robin!
