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Haptik
Description de Haptik
Haptik a développé sa plateforme par lui-même tout en construisant l'ensemble de la suite de produits d'IA séparément, en fonction de chaque cas d'utilisation spécifique. L'éditeur travaille à partir de l'entreprise, en tirant parti des avantages d'une alliance à long terme avec l'un des plus grands conglomérats du monde et en fournissant une plateforme d'analytics en temps réel développée en interne en collaboration avec une équipe de Business Intelligence dédiée. Haptik dispose également d'une plateforme de test conversationnelle automatisée qui permet des améliorations en temps réel à l'IA.
Qui utilise Haptik ?
Les secteurs suivants sont actuellement ciblés : E-commerce et vente au détail Voyage et hôtellerie Médias et divertissement Services financiers
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Avis sur Haptik
Great conversational AI/ML (Bot) tool & great support by Mr Nikhil as support team
Commentaires : Overall experience with Haptik was very good till now as they are very responsive and transaparent about the product and everything
Avantages :
AI/ML - AI/ML tool of haptic is nearly at perfection, it helps us creating the flow of the botIntegration/Deployment :- Haptik have excellent ways to integrate with multiple channels and deployment is so easy , versioning of the deployment is an excellent feature.Analytics- The analytics tool given by the haptik is very easy to undersatand and there are various different features which provides analysis on different prospects.Customer Support:- My experience with the team (Nikhil ) has been very good, they are always available, accomodate according to need and always there to help with new ideas
Inconvénients :
In the analytics dashboard the real time data is not available,accurate data comes after a day. So this needs to fixed so that real time data should also be there.Some time versioning creates some issue, which i think the team is working and will resolved soon.
The conversational AI capabilities of Haptik have changed the way we approach self-service CX...
Commentaires : Extremely positive. Not only is the technology reliable and effective, but the entire Haptik team has proven their dedication to our success time and time again. It's clear they prioritize customer experience above all else - highly recommended.
Avantages :
- The Haptik team is the cream of the crop when it comes to the world of SaaS vendors. Knowledgeable and responsive, with a clear prioritization of their customer's experience above all else. They've demonstrated their commitment to our success on multiple occasions and we've been extremely happy with the entire Haptik team since day 1. - The simple and intuitive "node" UI in the platform is easy to set up and provides the flexibility needed to adapt to changing customer demands. Bot training is also a very effective tool for testing/troubleshooting new use cases prior to launching them into the production environment. - The Haptik team helped us build out some of our more detailed integrations, including full integration with our branded tracking software, as well as an end-to-end eComm shop experience, all within the bot itself. - The overall accuracy of user intent recognition in customer queries is phenomenal. This results in an extremely effective self-service tool for our customers. - Detailed user analytics help provide the data-driven insights needed for future improvements.
Inconvénients :
I think the "small talk" section is an under-utilized feature. It would be great if we could modify/add user responses to the small talk sections, as well as create entirely new Small Talk use cases (as opposed to creating new nodes within Conversation Studio). Adding a bit more user control flexibility to Small Talk would allow us to further build upon a truly conversational AI experience.
Réponse de l'équipe de Haptik
il y a 2 ans
Thank you for taking the time to write this, and for pointing out these issues. We work hard to give all of our customers a great experience, and we want to keep improving. I've talked with our teams here, and we're working on fixing these problems. Also, thank you for your kind words about our business. We really appreciate both the kindness and the honesty.
Haptik Review
Avantages :
the team is responsive and supportive, constantly digging into the data to improve the experience
Inconvénients :
it's a bit too robotic and doesn't capture the questions soon enough to satisfy more guests
Awesome Conversational AI bot, SME in Telecom
Commentaires : Customer service chatbot and call center stack - agent view interface for query solving. Business benefits: Optimising call center resources performance, customer experience solution, query solving bot and new tech features. ROI is superb if organization have a long term strategy of digital transformation
Avantages :
Disambiguation, Spell check correction and Agent view interface along with lot of other key features like userflow are my favourites. I highly recommend this bot for any Telecom company. They have funded by JIO and the new voice bot feature will change the entire industry in new tech features
Inconvénients :
Product Training and used case definition by team. Lot of good consultant required by the haptik team, They need to focus more towards consultative approach instead of typical agile trends
A good product for all your AI needs
Avantages :
The sofware is quite easy to use. The UI is very intuitive. Makes it easy for me to design my bot. The software comes with a really good analytics dashboard that we can use to streamline my AI and make it more usable for everyone. Moreover, the team is great! We had support at every turn on the implementation journey.
Inconvénients :
While the product is great, there is always scope for improvements. Integrating Analytics with my own BI tool such as Tableau, Power BI, etc is an area to improve on.
