18 ans à aider les entreprises françaises
à choisir le meilleur logiciel
Ovation
Description de Ovation
L'offre initiale de la marque Vital comprend Vital POS, une solution de point de vente complète et basée sur le cloud. Vital POS se compose de trois produits, Vital Mobile, Vital Select et Vital Plus, conçus avec diverses fonctions pour les entreprises de différentes tailles, tous construites sur le même logiciel de back-office, permettant un point d'accès unique pour tous les produits.
Qui utilise Ovation ?
Restaurants (service complet et entreprises de restauration rapide), commerce de détail, petites et moyennes entreprises.
Ovation ne vous convainc pas tout à fait ?
Comparer avec une alternative populaire
Ovation
Alternatives à Ovation
Avis sur Ovation
Alternatives envisagées précédemment :
More flexibility
Commentaires : We have realized flexibility, more modern process with patients.
Avantages :
We were able to have two stations that batched together. This allows a faster closing at the end of the day. We can move around with in the clinic to take payments and are not tethered to the wall.
Inconvénients :
Still need a little improvement on tracking transactions by name.
More than what we need.
Commentaires : The only real benefit are the things listed above. My business runs a practice management software that we also have to enter the payments in, so many of the features on the Vital are redundant or unneeded for us. To be honest, I really liked my old-fashioned POS terminal better since 90% of what we do is hand-entry.
Avantages :
I like that the terminal is handheld, and smaller. I like that it doesn't use as much paper and gives you the option to email receipts. I like that it has a chip reader, a swipe option, tap option, and hand entry. We use all of those in our business.
Inconvénients :
I don't like that the hand-entry option is hard to use with a small number pad. The screen itself is small, making it a little difficult to do hand-entry quickly. In our office, most clients are calling in with a card number, and this slows us down. Also, the battery does not last very long. We are in the red by the end of the day, and we are not overly taxing on the machine. Often, we run only a few cards a day (less than 10). Returns/refunds are a complete nightmare. There is no way to do them on the terminal. It's a slow and tedious process. The reports are hard to use and some of them only offer an export option, no printing.
Unbelievable
Commentaires : Waste of time and money. Had to quit taking card payments.
Avantages :
Nothing. Have had nothing but a horrible experience with ovation.
Inconvénients :
Missing deposit, outrageous fees, scanner never stayed linked to my phone.
Very Happy Client
Commentaires : My banker had suggested this comapny and I was going to just get a quote to begin with but they were able to offer al the services I've ever dreamed of having and still be less expensive then the current one terminal system we currently had.
Avantages :
Fees are the lowest I have ever been charged by a credit card processing company, on boarding and customer service has been amazing, security is one of the best in the world, and the functionality of the system has been spot on and exactly what our office needed. Plus the options for our patients to make recurring payments or create a wallet for future use has been very beneficial.
Inconvénients :
It was a bit of a learning curve as far as figuring out what reports to run to balance, and some payments online can be made after hours so the #'s can be different from when I closed the night before (not a bad thing just more work in figuring out) Also because the site is so secure we can had troubles accessing it and have been told it's because the URL has changed.
Unreliable
Commentaires : Terrible would never recommend to anyone.
Avantages :
At this point there are no Pros for this product.
Inconvénients :
Completely unreliable, at least once a week every one of my three card readers would stop connecting to the phone or tablet being used. The solution, uninstall the app and start over. This culminated in one third of an entire days sales being lost.
