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HelpDesk
Description de HelpDesk
HelpDesk est un système de gestion des cas d'assistance en ligne qui simplifie le travail de votre équipe. Il est doté de fonctionnalités qui favorisent la collaboration au sein de votre équipe. Vous pouvez utiliser le balisage, ajouter des notes privées, attribuer des cas d'assistance à des membres spécifiques de l'équipe et créer des réponses prédéfinies. Pour garantir le plus haut niveau de sécurité, le système crypte vos données avec un protocole SSL 256 bits. HelpDesk est conçu pour faire gagner du temps à vos agents et leur permettre de fournir le meilleur service client, sans effort.
Qui utilise HelpDesk ?
Des start-up qui démarrent aux grandes entreprises mondiales, Helpdesk convient à toutes les entreprises, quel que soit leur secteur ou leur taille.
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HelpDesk
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The best HelpDesk for small business website owners
Commentaires : Customer Support was hard to get a hold of through Shopify App and took over a week to get help and then was told I cannot use my HelpDesk on Shopify I would have to start over with a new account.
Avantages :
Features, layout, tags, spam blocking, email signature in outgoing emails, domain verification for outgoing emails so it has our email address
Inconvénients :
You can not integrate with Shopify unless you start a whole new account with a different domain and email then you have to start all over from scratch. Very disappointed as I have an integration with LiveChat but HelpDesk is separate for some reason in Shopify and they are the same company.
Alternatives envisagées précédemment :
Great experience with Helpdesk so far
Avantages :
Love the interface and ease of use. The interface and workflow is intuitive and easy to work in.
Inconvénients :
Looking forward to new features about segmenting users and customers who submit tickets.
Réponse de l'équipe de Text
il y a 2 mois
Hello Nick! Thank you for sharing your positive experience with HelpDesk. We're thrilled to hear that you love the intuitive interface. We're excited about your interest in new features for segmenting users and customers, and we'll keep working to enhance your experience further. We're glad to have made a positive impact and look forward to continuing to support your team. Thank you for your trust in us!
Knowing where your data is kept is important when It comes to customer support
Commentaires : Very good, support easy to work with and the plans are reasonably priced
Avantages :
It's easy to use and not too hard to integrate with websites. The UX/UI is important.
Inconvénients :
The custom support email section is hard to understand and still not sure if set up correctly, or if there are any additional steps to take
Réponse de l'équipe de Text
le mois dernier
Hello Sam! Thank you for taking the time to share your thoughts on HelpDesk! We're thrilled to hear that you find our platform easy to use and appreciate the importance we place on UX/UI design. We also appreciate your feedback regarding the custom support email setup. We understand the importance of clarity in every service aspect, especially in such an important area. Please feel free to contact our support team if you need any assistance— we're here to help you every step of the way. Thank you again for choosing HelpDesk and for your valuable feedback. We're here to ensure you have the best possible experience. Best regards, HelpDesk Team
Alternatives envisagées précédemment :
Helpdesk needs more work to be optimum for us personallly
Avantages :
AI summary is a great feature. Apart from that its a quite basic version of a helpdesk to be honest
Inconvénients :
I mean the helpdesk need quite a bit of updates to be suitable for a multi-brand environment. We use tags to seperate departments because the groups are being used for different brands. So there is no other option to seperate departments. Development launches from helpdesk side seem quite slow as well. Cannot change design of contact forms as well to fit different website styles.
Réponse de l'équipe de Text
la semaine dernière
Dear Tristan, Thank you for taking the time to share your feedback with us. We’re happy to read that you’re enjoying the AI summary feature—it's great to know it's helping your team. We truly appreciate your candid input on the areas where HelpDesk could improve, especially in the context of a multi-brand environment. Your suggestions about department separation and contact form design are invaluable, and we're always looking for ways to enhance our product to better serve you. While we understand that development may seem slow at times, I assure you that we’re constantly working on updates and enhancements to meet your needs. Your insight will help us prioritize features that matter the most to our users, and we're optimistic that the improvements we’re making will be worth the wait. Please don't hesitate to reach out if you ever have more feedback or need assistance. Thank you. HelpDesk Team
Efficient Help Desk solution
Commentaires :
Even though in our business model we don't deal with as many clients as say a manufacturing company, it is still important to solve clients' inquiries on time.
Being a small company, without the integrations and the efficient management, that wouldn't be possible.
Avantages :
The feature I like the most that influenced me to choose HelpDesk is the ability to integrate it with a plethora of different platforms and automate a lot of processes. At this stage of growing our company, we are focused on streamlining our workflow and optimizing the usage of the resources we have.
Inconvénients :
I don't think there are many things they got wrong. We had some glitches and slowdowns on certain occasions. Also, I think a sound notification when a new message arrives could be helpful.
Réponse de l'équipe de Text
il y a 2 mois
Hello Adam! Thank you for taking the time to share your thoughtful feedback on HelpDesk. We're thrilled to hear that our platform’s integration capabilities and process automation have been instrumental in helping you streamline your workflow and optimize your resources. It's great to know that our platform has contributed to your ability to manage client inquiries efficiently, especially as a small company. Your insights are incredibly important to us. Thank you again for your support. All the best, HelpDesk Team
