ADP TotalSource

Best Decision Ever

Commentaires : Easy access to all my HR, Payroll and benefits information at a click of a button. I would highly recommend this software for busy office administrators to simplify day to day tasks. I like knowing that I can access the software remotely when I am traveling and I get the same information as I would if I used it in the office. The accessibility is one of the best things this software has to offer.

Avantages :

The software is easy to use and makes things so much more simple in day to day operations. I find it more user friendly then the competitors software I have used in the past.

ADP TotalSource - One stop shop!

Commentaires : Overall, I am highly satisfied with the product and all the features that are available to use.

Avantages :

I love the fact that all my HR and payroll items are consolidated with one system. I enjoy all the HR features that ADP offers and have used them quite a bit when I come across HR issues!

Inconvénients :

I would love to see improvements in ease of use when running reports. I've used ADP Run in the past and loved how easy payroll reports were ran there.

Makes payroll easier

Avantages :

Has everything for timecards and payroll in one place. Since we have multiple locations, using an app with GPS works well for our staff. Keeps them accessible for being where they need to be when they punch in.

Inconvénients :

All seems good. I have not had any problems

ADP Total Source - Not worth the acclaimed accolades in their website

Commentaires : I would rate customer service/support a zero or "N/A" because I cannot rate something that does not exist. I stopped using the customer support ticket system shortly after I surpassed 10 open tickets with an average of 15-30 days of NO response whatsoever. In 4 months, I have not been able to use the background check process efficiently; I have not had anyone assigned to help me implement a performance review process; I have not been able to properly create a new hire checklist for onboarding of new hires, and I have not been able to properly have the paid time off accrual for one group of employees, for example. I have asked many times to give me the access to make the changes myself. I have met with executives, pleading my case. All I get is "we have escalated your request". Yet no action and no solution. You are often encouraged to go to their knowledge base to figure things out on your own. I do not mind doing so. However, most of the articles are referring to prior versions of the system. So, the steps are incorrect or misleading, forcing me to ask again for clarity only to again get no response for weeks. Sometimes customer support responses are also incorrect. I regret choosing ADP TotalSource. The best analogy I have is imagine purchasing a Ferrari with all the bells and whistles. However, you end up keeping it in the garage 80% of the time. The other 20% of the time the Ferrari is stuck in stop and go traffic with no access to an interstate.

Avantages :

Payroll can be processed smoothly. That's about it.

Inconvénients :

I have the Administrator role and I lead the implementation process in my organization. What I like the least about the software is that not even the Administrator role has access to do simple tasks such as: add a new reason for a pay change; change a paid time off accrual rule; create a simple way to communicate to an employee they received a change in their pay (you are forced to create an "event", where there are several unnecessary steps that makes the "event" take days to be completed; and create an onboarding task list.

ease of usage...user friendly

Avantages :

As a user, ADP is a convenient way for me to quickly enter my time, submit hours worked, and see my administrator's approval. The pages are laid out simply, without extra "fluff" to distract from what is important. The efficiency of this software makes it simple to use.

Inconvénients :

From my standpoint, I don't see any improvements that need to be made or problem areas.