Spark Chart

Spark Chart

par Spark Chart

Qui utilise Spark Chart ?

Pour les consultants en entreprise cherchant à ajouter de la valeur client et à découvrir des connaissances et idées. Pour les dirigeants souhaitant améliorer les performances et obtenir des opinions, des idées et des réponses de la part des clients, employés, équipes et marchés.

Description de Spark Chart

Puissant outil logiciel d'enquêtes pour les consultants en entreprise, qui aident les clients et les dirigeants à découvrir des connaissances et des idées, à prendre des décisions et à mener des actions. Créez et déployez tout type d'enquêtes professionnelles. Impliquez les employés et les équipes pour découvrir leurs suggestions et améliorer les performances. Découvrez ce que les clients disent et recommandent. Découvrez votre NPS (Net Promoter Score). Parcourez les opinions et générez des idées. Menez des recherches sur les marchés et clients potentiels. Bénéficiez d'une assistance 24 h/24, 7 j/7 et de conseils d'experts en enquêtes.

Informations sur Spark Chart

Spark Chart

http://www.sparkchart.com

Fondé en 2016

Prix de Spark Chart

Spark Chart n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Spark Chart est disponible à partir de 300,00 $US.

À partir de

300,00 $US

Version gratuite

Non

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

En ligne

Spark Chart - Fonctionnalités

Logiciels d'engagement des collaborateurs
Benchmarking
Gestion des commentaires négatifs
Gestion des objectifs
Gestion des performances
Reconnaissance des employés
Sondages d'opinion
Bibliothèque de questions
Enquêtes et feedback
Portail libre-service
Rapports et analyses
Suivi de la progression
Sélection des évaluateurs
Tableau de bord
Analytique
Collecte de commentaires
Feedback à 360 degrés
Gestion des enquêtes
Rapports sur les appels
Suivi des plaintes
Analyse statistique
Benchmarking
E-mail et en ligne
Face-à-face
Format papier
Gestion des données
Gestion des enquêtes
Gestion des rémunérations
Gestion des échantillons
Gestion du panel
Par téléphone
Bibliothèque de questions
Collecte de réponses hors ligne
Division des questions (question branching)
Enquête mobile
Enquête sur sites web
Logique d'évitement
Outils d'analyse de données
Prise en charge des fichiers audio, image et vidéo
URL d'enquêtes personnalisées
e-mail marketing

Avis sur Spark Chart

Afficher 5 avis sur 37

Note globale
4,8/5
Facilité d'utilisation
4,4/5
Service client
4,8/5
Fonctionnalités
4,6/5
Rapport qualité-prix
4,9/5
Dylan F.
Director
Conseil en gestion, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 13/05/2019

"Very powerful survey tool. Fast, responsive service. Innovative approach"

Commentaires: We have used Spark Chart for a variety of survey needs from gaining feedback from our customers about the services we have delivered (Spark Chart works like a dream for this) to running organisational climate surveys for our clients (very powerful and easy to set up the way we want). We have received very high response rates and our clients are very satisfied with the quality of the results. Spark chart is very flexible - every aspect of the survey is customisable from the written content seen by respondents to the ways in which they can access surveys (anonymously or named). And it is still easy to use. I have launched simple surveys in just a few minutes and more complex surveys in an hour or two. Spark Chart also generates high-quality, shareable reports that clearly present the data. It is also regularly updated with new innovations and features.

Avantages: Spark chart is a very flexible survey system. Every aspect of the survey is customisable - from the written content seen by respondents to the ways in which they can access surveys (anonymously or named). And, even with all these features, it is still easy to use. I have launched simple surveys in just a few minutes and more complex surveys in an hour or two. The system does most of the work for you. Spark Chart also generates high-quality, shareable reports that clearly visualise the data. Spark Chart is regularly updated with new innovations and features.

Inconvénients: All my experiences have been good and the data reporting is excellent. The one thing I am looking forward to is even more complex reporting features that are in development and will be released soon (so, not really a 'con'!).

Réponse de l'éditeur

envoyé par Spark Chart le 14/05/2019

Thanks for the great feedback Dylan. We appreciate it.

  • Provenance de l'utilisateur 
  • Publié le 13/05/2019
Kevin M.
Chief Leadership Officer
Conseil en gestion, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 04/06/2019

"Tried the Free Tools, Glad I Paid for Spark Chart"

Commentaires: Very positive. The end user experience looks great and functions smoothly. The reports save us time on compiling stats and gives us insights. The learning curve isn't real steep but once the customs and design approach are understood it became a simple to use and powerful ally to our survey work.

Avantages: Spark Chart's flexibility and features handles our diverse needs. We're a business strategy consulting firm so I need to survey clients workforces from time to time. We've also used it to set up a proprietary tool I designed to assess Fluidity within a company across the company, teams, or departments.

Inconvénients: The learning curve is not as intuitive at first, but over the last couple of years the development team has managed to both add more feature and simplify the end user experience.

Réponse de l'éditeur

envoyé par Spark Chart le 06/06/2019

Thanks for your feedback Kevin. We are continuing to work on more features and looking to make them as easy to use as possible.

  • Provenance de l'utilisateur 
  • Publié le 04/06/2019
Utilisateur vérifié
Owner
Conseil en gestion, Auto-entrepreneur
Temps d'utilisation du produit: Essai gratuit
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 06/09/2019

"Great for very specific use cases"

Commentaires: Smooth, easy and a little boring.

Avantages: What I love about this survey tool is that they offer a lot of things straight out of the box. Specifically starting a new survey is made so much easier with templates available in the system.
The system is also quite easy to use. Although there's a tour option, the tool itself is pretty self explanatory.
I can see this work really well when used inside businesses for 360 reviews or leadership surveys as the tool offers you to add e-mail recipients even including e-mail templates.

Inconvénients: Although very user friendly , the surveys come across pretty dull. Surveys are already not something people are waiting to fill out so a bit more excitement would be very welcome.
I also feel the survey templates could use a bit more explanation (why are certain questions where they are, what's the thinking behind it?)
And when I choose any survey tool it has to offer the option to add images instead of words as answers. This encourages people to respond and engage. I have not found this to be available in this spark chart.

Réponse de l'éditeur

envoyé par Spark Chart le 10/09/2019

Thanks for your feedback. Much appreciated. It's great to get suggestions, particularly when they align with our plans for the future. We have new features in development for some of your suggestions. Thanks again. By the way, I would love to get on a call to discuss.

  • Provenance de l'utilisateur 
  • Publié le 06/09/2019
Utilisateur vérifié
Director
Formation professionnelle et coaching, Auto-entrepreneur
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 04/06/2019

"Great tool with great development trajectory"

Commentaires: I am happy with SparkChart, as it helped me transition from paper to online in all my surveys. Would love it to conquer the likes of Menti...but this may not be the purpose of it.

Avantages: I like the reliability and flexibility of the tool. I can do all my training survey work with it and it does so in a great way. Analysis of results is easy and straightforward. What really keeps me in the tool is the frequent improvement of the service. The people who run it listen to their users and have greatly improved the usability of the software. It's also stable as a rock. I love how I frequently get the message 'this is what is new since your last use' when I log in. Thanks guys for believing in your product and keeping it fresh!

Inconvénients: Usability is still an issue for me. Some design decisions are just strange. why do I still have to look every time for the way to create a link to give my people? Why do I manually have to generate a link for the survey to hand out? Things have improved, but I still keep looking around for things more than I should.

Réponse de l'éditeur

envoyé par Spark Chart le 07/06/2019

Thanks for your feedback. We appreciate it. Please reach out to our support team for some help. It sounds like we may be able to make some things easier for you with a bit of one on one guidance. We are also building a new onboarding process right now. So, your input would be very beneficial. We are available 24 x 7.

  • Provenance de l'utilisateur 
  • Publié le 04/06/2019
Abe C.
Co-Founder - VP Businness Development
Logiciels, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 07/06/2019

"Everything You Need In An Enterprise Review Tool"

Commentaires: My company builds highly customized software for midsize companies, and our software gets used on average by 80-100 people in each company. We had no way of getting feedback after each deployment especially on what users thought of our software features and UX. This all changed after I discovered SparkChart. I can now send surveys to management teams and employees of each one of our customers and gain invaluable feedback.

Avantages: The advanced branching logic and user management makes using this tool a breeze. I also love that I can start from a template and customize as I go. SparkChart has become a regular part of my business flow. Not to mention that the support team is top notch.

Inconvénients: The tool can probably take into consideration more custom branding options for its enterprise users. I also had some issues getting my emails to show that they are being sent from my own company v.s. from SparkChart, but eventually got that issue resolved.

Réponse de l'éditeur

envoyé par Spark Chart le 11/06/2019

Thanks very much Abe. We really appreciate your feedback and review. We are listening to your suggestions.

  • Provenance de l'utilisateur 
  • Publié le 07/06/2019