Clerk.io

A great value product

Avantages :

Easy implemantation and customabilization

Inconvénients :

A retailer need a way to bypass the result of the search

The most valuable tool out of 32 we use in Watery

Commentaires : As the headline descibes, we use around 32 different ecommerce tools in our bussiness to run and scale it. As i see the data today, no one of all the other tools make our average order value 96 kr. bigger compared between a customer that clicking on a clerk.io content and a customer that not do it. I think it says it all.

Avantages :

Without a product that do as promised and give value to our bussiness - customer service, pricing, design and other things around the core product doesn't matter. As a customer through +2 years with Watery.dk, i can truly sign under that the product itself from Clerk.io really working and gives tons of value to my business. This is through website recommendations, website search and email recommendations, that day after day obtain more data and use it to view the best product for every single customer. And as a plus - customer service, pricing and design are just as good as the product.

Inconvénients :

When i started using clerk around 2,5 years ago, there were several things with the product i missed such as catagories in search, ability to re-design the recommendations and easy interface for me as customer to use the product in backend. Today all these things are changed to the better, so as i see it today, there is not really anything i not like about Clerk.io - But as an online merchant, the price can always be better :)

Appalling quality of integrations and equally appalling technical support

Commentaires : Appalling

Avantages :

We liked Clerk for its apparent ease of implementation and a wide number of services offered (Email, Recommendations, Search etc.).

Inconvénients :

Clerk's integration with Magento 2 was horrific. It contained bugs, and we were unable to connect Clerk to our store at all for almost 3 weeks.The low-level not-technical support continued offering the same set of suggestions, which didn't work. Their pace of providing support is also disappointing at best. Unless you chase them and continue asking for solutions, they very quickly go quiet.We even had our own developer, using our own resources (time & money) to implement a fix because of how helpless their support was.In the end, Clerk simply nullified our contract, arguing they are unable to fix it. By far, our most disappointing experience with any SaaS provider all these years.They raised the "incompetence benchmark" to a whole new level.

A fantastic application with a brilliant team behind it!

Commentaires : We've so far seen:
An increase in conversion rate
An increase in sales
Advise on best practices for both their app and ecommerce as a whole
An impeccable customer service
Responsive technical advise and service Overall - this is a fantastic piece of software and a fantastic support team behind them!

Avantages :

Ease of use to promote our products through search and recommendations! The setup process was smooth and flawless with the aid of the rep and the rest of the Clerk team being extremely responsive and understanding to our (often quite complex) needs and questions! The results speak for themselves - an increase in conversions and expert advise from the Clerk.io team on best practises - even those that don't directly involve using their app! If we have any issues - I contact them and so far we've had every issue resolved within one conversation!

Inconvénients :

I find it hard to find a con so far! We've been using the service and tweaking and updating it from day 1 - and we've had no problems!

Great tool, with some caveats

Avantages :

The tool is super reliable and can definitely improve your conversion rate and the quality of the customer journey on your ecommerce.

Inconvénients :

Their price model makes it quickly very expensive.