Description de Boost.AI
Logiciel d'IA conversationnelle pour créer des agents virtuels qui automatisent le service client et les canaux de support interne, améliorent l'efficacité des agents humains et génèrent des revenus grâce aux conversations en ligne.
Déployez une expérience client transformative en quelques jours et non en plusieurs semaines, construite à partir d'un NLU (Natural Language Understanding) de la plus haute qualité. C'est la sophistication du NLU qui rend les agents virtuels de boost.ai capables de gérer des milliers de demandes d'utilisateurs sans réduction du taux de résolution.
Qui utilise Boost.AI ?
Services bancaires, services financiers, assurances, télécommunications, services publics, secteur public, e-commerce, énergie, assistance interne, ressources humaines et agences gouvernementales.
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Alternatives envisagées :
Robust conversational AI platform that help us build advance virtual agents without coding
Commentaires : Boost.ai helped us (Wize AI) support the Baltic languages (Estonian, Latvian, Lithuanian, Russian) when almost no international companies wanted to do it, for conversational AI solutions.
The platform is easy to master as the e-learning material is well developed and easy to digest. All the existing features offer us the capability to govern the virtual agents and control what happen during the conversations with citizens and customers. There is no black box. I also appreciate a lot the number of reports and analytics boost.ai has. I can see that our customers are taking advantage of the self-learning features (the platform suggests what intents we should add and even training data we can use) and integration with existing human chat solutions.
Even though boost.ai platform offers many pre-made virtual agents or modules (for banks, insurance, telco, municipalities, COVID-19 crisis, HR) I believe that customers will benefit even more if there are more pre made agents (some for specific roles) available.
Commentaires : We have currently implementing for two cases and a third is soon coming up. Impressed by the results obtained from only a limited amount of training rounds with the software.
The ease of use Particularly great on Nordic languages The user interphase The quality Assurance during the training sessions
It would be great to have a multi tenant user interphase making more developers working simultaneously.
Commentaires : Positive overall experience. Great team, with very responsive PMs and partner resources.
Pre-built modules within the sectors it was needed. Clean interface with easy to access tutorials.
Too early to say. The collaboration is still in it's early stages, but so far there isn't anything which stands out as a deficiency.
Alternatives envisagées :
Amazing value for money
Commentaires : Boost.ai help reduce the traffic to the expensive contact centres by giving customers access to an intelligent chatbot. Boost.ai are easy to work with and provide value within three months.
This product is very easy to set-up and easy to learn for our employees. It has a great business case and the AI is truly amazing.
If I have to say something negative then it is a lack of communication with regards to the product road-map.
The best conversational AI on the market
Commentaires : More efficient customer service with higher service level and better customer engagement and experience.
The best NLP capabilities of the chatbot solutions on the market and easy to develop and implement.
The solution could be more configurable for the admins/developers and the pricing is also reflecting the quality of the solution.