Qui utilise WELL ?

WELL is the premiere patient messaging solution for Enterprise Healthcare Systems. Our customers include leading organizations like Cedars-Sinai, Memorial Care, Houston Methodist, & NYU Langone.

Description de WELL

WELL was built exclusively for health systems and large hospitals.

From simple appointment reminders to advanced automations, the WELL platform integrates seamlessly with your EMR and maximizes the impact of any vendor messaging your patients.

WELL delivers proven ROI:
-Decrease no-shows to increase revenue
-Lower wait times
-Optimize staff efficiency

Staff and customers love the intuitive interface, and healthcare managers love the increases in efficiency and patient satisfaction.

Informations sur WELL

WELL Health

https://wellapp.com

Fondé en 2015

Vidéo de WELL
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Présentation des tarifs de WELL

WELL n'est pas disponible en version gratuite et ne propose pas d'essai gratuit.


Version gratuite

Non

Essai gratuit

Non

Déploiement et prise en charge de WELL

Ressources d'aide

  • Support en horaire de bureau

Déploiement

  • Cloud, SaaS, web

Formation

  • Formation présentielle
  • Formation en ligne en direct
  • Webinaires
  • Documentation

WELL - Fonctionnalités

  • Accès mobile
  • Gestion des dossiers patients
  • Gestion des plans de soins
  • Information aux patients
  • Messagerie
  • Participation des patients
  • Planification des rendez-vous
  • Portail des patients

Logiciels de communication avec les patients : afficher la liste complète

  • Gestion des calendriers
  • Planification des rendez-vous
  • Rappels d'appels
  • Rappels de paiement
  • Rappels par SMS
  • Rappels par e-mail
  • Rendez-vous récurrents
  • Replanification
  • Réservation en ligne
  • Suivi de confirmation de rendez-vous

Logiciels de rappel de rendez-vous : afficher la liste complète

WELL - Alternatives

Plus d'alternatives à WELL

Avis sur WELL

Lire tous les avis

Note globale

4,9/5

Note moyenne

Facilité d'utilisation 4,8
Service client 4,8
Fonctionnalités 4,8
Rapport qualité-prix 4,8

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Écrivez votre avis !
Jon A.
Application Support Team Lead
Cabinets médicaux, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 04/12/2019

"Excellent tool"

Commentaires: We're performing automated patient outreach campaigns as well as fully automated patient appointment reminders and confirmations with Well. This saves our staff tons of time, and improves schedule availability for other patients of ours. We have not yet tapped into the sending of registration forms for patients to complete, but are excited it's a feature. Additionally, I want to give extreme praise to our account manager, support staff, and implementation teams. They're all VERY responsive to any issues and are available every step of the way to help us optimize our use of this product. Over the years we've used them, I've reported several minor issues and suggested multiple improvements, all of which have been incorporated into the software.

Avantages: This is an excellent tool with ready-built integrations with multiple software titles. Our staff picked it up very easily, and it was a breeze to setup. What took the longest to complete during implementation was us deciding what to say, getting it translated, when we wanted messages to fire automatically, etc. once we had our side sorted out, configuring the system was super quick. The automation rules we can configure are very flexible and suit our needs well. My favorite part is we were able to not just setup appointment confirmations to mark appointments as confirmed in our appointment book, but we were also able to have cancellations get cancelled from our appointment book, freeing up the appointment slot immediately. This was HUGE for us, and we love it!

Inconvénients: When we first started using Well, there were some minor issues around responses from other languages, and we still have some occasional automated messages that do not fire when expected. I estimate we have these about 1 out of 5000 messages, so the impact is quite small.

  • Source de l'avis 
  • Publié le 04/12/2019
Joe A.
Director Patient Services
Santé, bien-être et fitness, 1 001-5 000 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 06/11/2019

"Great Communications Tool/Great Support"

Commentaires: So far I am excited about the new capabilities and opportunities we have with WELL. Working with the WELL staff from implementation to support has been great experience. The implementation team has been honest about what can and cannot be done. The team is willing to listen to new ideas and submit enhancement request to their R&D department. It's a partnership; WELL is working with us to maximize the communication opportunities with our members/patients.

Avantages: WELL's user interface or desktop is very user friendly. The many tools such as Quick Responses, Smart phrases and Attach File make communicating with patients easy. The administration of the application is very straight forward with many helpful documents on the support site to walk you through creating a user to adding automations.

Inconvénients: Not having the ability to set an alarm for channels/text messages that have not been answered in specified time period is an enhancement we would like to see in the application.

  • Source de l'avis 
  • Publié le 06/11/2019
Denise M.
Administrators Operations Lead
Cabinets médicaux, 11-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    3 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 10/12/2019

"Very handy"

Commentaires: that the patients are confirmed three days in advance

Avantages: I like that we can send messages directly to patients

Inconvénients: I did not find any negative or bad things about the software

  • Source de l'avis 
  • Publié le 10/12/2019
Ben L.
physician
Santé, bien-être et fitness, 1 001-5 000 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 10/12/2019

"WELL app for physicians"

Commentaires: any time we have to call someone, it takes a long time. the line is busy, have to leave a message, or the person wants to chat or ask questions. texting is fast, efficient, gets the job done in a very short amount of time. even our older patients/seniors who text appreciate getting the texts re their appointments or texts fro their doctor/medical assistant.

Avantages: it is very easy to use. I use it daily to notify patients re labs, reminding them to do labs, refills done etc. I set up some quick responses for refills done, labs are normal etc. patients like it because it is fast and efficient. they can text us back as well. my medical assistant and I both monitor the response box. it is easy to tell when someone has texted us back. it is faster than calling the patient. I like the quick response feature. I have an email address for someone at WELL app for customer service and she always gets back to me right a way. there are lots of help notes on the app itself. yesterday I was out sick and in just a few minutes, all of the patients were notified through well app that their appointments had to be rescheduled. this process can take hours if we have to call.

Inconvénients: the security features for HIPPA texting are cumbersome. but the option for non-secure texting is available.

  • Source de l'avis 
  • Publié le 10/12/2019
Maggie D.
Patient Experience Manager
Cabinets médicaux, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 18/11/2019

"WELL Review"

Commentaires: We have been with WELL for sometime now. Recently there have been upgrades in customer service and analytic reporting. This has reinforced our relationship with WELL.

Avantages: 1. The best part of this software the response we receive from patients. It is so easy for patients to use. The ease of use promotes patient response and also staff use.
2. It allows us to use survey numbers and comments to know where training is needed in areas of concern.
3. Another benefit of WELL is that providers see what patients really think after their visits when feedback is received. Sometimes patients are embarrassed to say how they really feel but they sure let it out in a text message. It sort of opens everyone's eyes to customer service and

Inconvénients: Would like it if a program could be added for patients to self schedule.

  • Source de l'avis 
  • Publié le 18/11/2019