Description de ServiceWorks
OPTIMISEZ VOS OPÉRATIONS DE MAINTENANCE SUR SITE. Quel que soit le service que vous proposez, il existe une solution pour vous. Les solutions professionnelles de bout en bout comprennent tout ce dont vous avez besoin, y compris le calendrier, l'expédition, la facturation, l'optimisation des itinéraires, le suivi par GPS et le CRM (Customer Relationship Management).
En plus de toutes ces fonctionnalités, vous bénéficiez d'un service client gratuit. L'intégration sur le site est facilitée par l'importation de toutes les données relatives à vos clients et à votre liste de prix.
Qui utilise ServiceWorks ?
1. Appareils ménagers et CVC (chauffage, ventilation et climatisation) 2. Service de nettoyage 3. Service de lutte contre les nuisibles 4. Réparation automobile 5. Gestion de flotte 6. Maintenance aéronautique 7. Électricité et plomberie 8. Aménagement paysager etc.
ServiceWorks ne vous convainc pas tout à fait ?
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Small Business Miracle for Field Management
Commentaires : We are glad we switched. We used SW with our prior employer and there was still a lot of beta going on and so when we started our own company I thought we could find something more well put together and that was not the case. As far as from an appliance store and repair company this software is amazing. Just the part integration with Marcone has saved me soooo much time in the back office.
Our favorite is the texting capability with our customers in their jobs and the part inventory and EVERY manufacturer part for appliances being in the system and we do not have to add part numbers or prices in, OMG such a time saver. I love being able to customize our own invoices to show what we need it to for our business. Entering a customers information and scheduling is very easy and fast since it is all o one page, no switching pages or screens.
I have had a few issues with reports or some things not saving properly. The issues are minor compared to what I have experienced with other software or the mobile app though. When updates happen sometimes there is glitches, but their support when you reach out is fast with fixing or having a resolve.
Alternatives envisagées précédemment :
I like that everything can be managed in one spot.
Its a bit overwhelming having features I don’t use, would be nice to have the option to have sections appear or not. Ex item/part
Could be great. Maybe wait a few years
The software is inexpensive. The features they proclaim to have are great, but many of them do not work as advertised if at all.
There are constant major changes that are not communicated. Repeat failiures within the software are almost a weekly event. It is to the point where we joke around about betting what is going to fail next. We have had issues with everything you can think of from ordering/checking in parts, submitting claims, sending notifications, routing, scheduling, accounts receivable, reports made, etc. You name it and it either is still not working or has broken multiple times in the last few months. Most recently was today when customers were getting notifications if the schedule date was changed on their ticket. It was the notification to let them know parts were in. Also today was the system automatically changing the status of tickets with backorder parts received to a status that isn't usable. These are both items that have failed before and I'm sure will fail again. They fail to test updates sufficiently when they are made time and time again. Their customer service is non existent. Easy way to tell is to try calling the number yourself. I'm convinced it is set to just go to voicemail automatically, and don't expect a call back. The only live person ever available was the sales rep who first set us up. He was great but has now left the company and I expect many users will do the same.
Réponse de l'équipe de Service Works
il y a 3 ans
We are constantly trying to improve and provide all of our customers support and care. We always listen to our customers and add new features. We learn from you to make our software better everyday. Thanks for the feedback and being an amazing customer!
Alternatives envisagées précédemment :
Commentaires : Working with the team up to this point has been a great experience
That they are willing to make changes or update the software and the programming to fit the needs of the service provider
At this time, the scheduling is not the most friendliest process. There is period there has been updates which are currently being used and looked at to see for approvements.
Bin Showered uses Service Works
Commentaires : It’s been great to grow with Service Works as they are learning the bin cleaning industry.
I love the support and constantly enhancing the product to help bin cleaners
I wish the scheduling optimizing tool is more user friendly that can easily change changes optimized with a drag and drop. And I wish the mobile app had a few more features
Logiciel trouvé dans
- Logiciels de gestion des interventions
- Logiciels de gestion des garanties
- Logiciels de conciergerie
- Logiciels pour inspection de bâtiment
- Logiciels pour entreprises de nettoyage
- Logiciels de paysagisme
- Logiciels pour entreprises de nettoyage de tapis
- Logiciels pour artisans
- Logiciels pour métallerie et serrurerie
- Logiciels de gestion des interventions (pour mobile)
- Logiciels de tracker GPS
- Logiciels pour volets roulants et portes de garage automatiques
- Logiciels pour entreprises de désinsectisation/dératisation
- Logiciels pour piscines
- Logiciels pour plombiers
- Logiciels de distribution alimentaire
- Logiciels de maintenance de bâtiment
- Logiciels de gestion des ordres de mission
- Logiciels de calendrier
- Logiciels d'affectation du personnel