17 ans à aider les entreprises françaises
à choisir le meilleur logiciel
ServiceWorks
Description de ServiceWorks
OPTIMISEZ VOS OPÉRATIONS DE MAINTENANCE SUR SITE. Quel que soit le service que vous proposez, il existe une solution pour vous. Les solutions professionnelles de bout en bout comprennent tout ce dont vous avez besoin, y compris le calendrier, l'expédition, la facturation, l'optimisation des itinéraires, le suivi par GPS et le CRM (Customer Relationship Management).
En plus de toutes ces fonctionnalités, vous bénéficiez d'un service client gratuit. L'intégration sur le site est facilitée par l'importation de toutes les données relatives à vos clients et à votre liste de prix.
Qui utilise ServiceWorks ?
1. Appareils ménagers et CVC (chauffage, ventilation et climatisation) 2. Service de nettoyage 3. Service de lutte contre les nuisibles 4. Réparation automobile 5. Gestion de flotte 6. Maintenance aéronautique 7. Électricité et plomberie 8. Aménagement paysager etc.
ServiceWorks ne vous convainc pas tout à fait ?
Comparer avec une alternative populaire
ServiceWorks
Avis sur ServiceWorks
Alternatives envisagées précédemment :
How service works saved us at least one full time employee AND made our services better
Avantages :
The scheduling and ease of information gathering. The way it is setup we can easily navigate and find what our client wanted and we are now able to customise even more their experiences with us. It has removed a lot of non value added activities that we had to do manually. We have the opportunity to look for cost overruns and how efficient we are as a company every day and at any time we have access to progress reports.
Inconvénients :
The initial configuration is rather easy but being in Quebec, Canada has made some issues difficult for us in setting up taxes and linking up quick books. Otherwise the CRM, Dispatch, job creating software ticks all the boxes for us.
Great software
Commentaires : It's a great app for appliance repair companies like us.
Avantages :
Offers a lot of options and makes everything really easy for the office and techs both.
Inconvénients :
It has occasional bugs that make it impossible to work but it's rare and the customer service is great about fixing it!
Could be great. Maybe wait a few years
Avantages :
The software is inexpensive. The features they proclaim to have are great, but many of them do not work as advertised if at all.
Inconvénients :
There are constant major changes that are not communicated. Repeat failiures within the software are almost a weekly event. It is to the point where we joke around about betting what is going to fail next. We have had issues with everything you can think of from ordering/checking in parts, submitting claims, sending notifications, routing, scheduling, accounts receivable, reports made, etc. You name it and it either is still not working or has broken multiple times in the last few months. Most recently was today when customers were getting notifications if the schedule date was changed on their ticket. It was the notification to let them know parts were in. Also today was the system automatically changing the status of tickets with backorder parts received to a status that isn't usable. These are both items that have failed before and I'm sure will fail again. They fail to test updates sufficiently when they are made time and time again. Their customer service is non existent. Easy way to tell is to try calling the number yourself. I'm convinced it is set to just go to voicemail automatically, and don't expect a call back. The only live person ever available was the sales rep who first set us up. He was great but has now left the company and I expect many users will do the same.
Réponse de l'équipe de Service Works
il y a 4 ans
We are constantly trying to improve and provide all of our customers support and care. We always listen to our customers and add new features. We learn from you to make our software better everyday. Thanks for the feedback and being an amazing customer!
We love Service Works
Commentaires : We are so happy that we've decided to work with Service Works! This app has transformed our business by allowing us to be more organized in so many ways!
Avantages :
Service works has streamlined our scheduling, dispatching and invoicing. Keeping accurate service records and detailed job notes is a breeze!
Inconvénients :
Service Works overall is a great platform. I am more friendly with the desktop version than the app. The app is great, however, we do experience some glitches and bugs on occasion.
Réponse de l'équipe de Service Works
il y a 6 mois
Thank you for your wonderful review! We're thrilled to hear that Service Works has streamlined your operations. Our team is continuously working to improve the mobile experience to match the desktop version's reliability. We're delighted that Service Works has transformed your business and helped you stay organized. Thank you for choosing us!
Middle of the road
Commentaires : My experience is poor compared to others I have used in the past.
Avantages :
I like the functions that they are shooting for
Inconvénients :
they are always messing accounts and functions up when they release an update.
Réponse de l'équipe de Service Works
il y a 5 mois
Thank you for taking the time to share your feedback with us. We appreciate your recognition of the functions we aim to deliver. We sincerely apologize for any inconvenience you've experienced due to account and function disruptions following updates. Our team is committed to continuous improvement and ensuring a seamless experience for our users. Your feedback is invaluable as it helps us identify areas for improvement. We are dedicated to enhancing our services and hope to provide you with a better experience in the future. If you have any specific issues or further feedback, please do not hesitate to reach out to our team at Success@service.works