ServiceWorks
Description de ServiceWorks
OPTIMISEZ VOS OPÉRATIONS DE MAINTENANCE SUR SITE. Quel que soit le service que vous proposez, il existe une solution pour vous. Les solutions professionnelles de bout en bout comprennent tout ce dont vous avez besoin, y compris le calendrier, l'expédition, la facturation, l'optimisation des itinéraires, le suivi par GPS et le CRM (Customer Relationship Management).
En plus de toutes ces fonctionnalités, vous bénéficiez d'un service client gratuit. L'intégration sur le site est facilitée par l'importation de toutes les données relatives à vos clients et à votre liste de prix.
Qui utilise ServiceWorks ?
1. Appareils ménagers et CVC (chauffage, ventilation et climatisation) 2. Service de nettoyage 3. Service de lutte contre les nuisibles 4. Réparation automobile 5. Gestion de flotte 6. Maintenance aéronautique 7. Électricité et plomberie 8. Aménagement paysager etc.
ServiceWorks ne vous convainc pas tout à fait ?
Comparer avec une alternative populaire
ServiceWorks
Alternatives à ServiceWorks
Avis sur ServiceWorks
David
Alternatives envisagées :
How service works saved us at least one full time employee AND made our services better
Avantages :
The scheduling and ease of information gathering. The way it is setup we can easily navigate and find what our client wanted and we are now able to customise even more their experiences with us. It has removed a lot of non value added activities that we had to do manually. We have the opportunity to look for cost overruns and how efficient we are as a company every day and at any time we have access to progress reports.
Inconvénients :
The initial configuration is rather easy but being in Quebec, Canada has made some issues difficult for us in setting up taxes and linking up quick books. Otherwise the CRM, Dispatch, job creating software ticks all the boxes for us.
Jessica
Great software
Commentaires : It's a great app for appliance repair companies like us.
Avantages :
Offers a lot of options and makes everything really easy for the office and techs both.
Inconvénients :
It has occasional bugs that make it impossible to work but it's rare and the customer service is great about fixing it!
Karen
OK product
Commentaires : My overall experience is not super high. I just feel that for the money we spend we may be better off to spend it on software that would be more user friendly. Once again, just haven't had the time to see what is out there.
Avantages :
The scheduling is what we use the most and I do like having everything at a glance. (The dashboard) I also like the you tube video tutorials.
Inconvénients :
This is very complicate software. After using for almost two years we are still figuring out many of the options. Getting our techs to use it has also been difficult for that same reason. Because we are a very busy small business we just don't have the time that is needed to sit down and figure it all out. We came over from Swiftlink and to be honest we still use Swiftlink for many things. Eventually that will not be and option but for now it's getting us by.
Carol
Fairly easy top use and easy to train employees on
Commentaires : made it very easy to be almost paperless everything is done on the technicians phone.
Avantages :
easy to use and easy to train employees on, very easy to use on the phone and has very few problems.
Inconvénients :
if you show a payment as a down payment you cant remove the payment without showing that it is a refund.
Matt
Alternatives envisagées :
Happy with ServiceWorks
Commentaires : The support from ServiceWorks has been FANTASTIC. I would highly recommend this product.
Avantages :
The mobile app fit our needs very well. The point of sale portion works for our retail business. The scheduling and dispatch are perfect for us.
Inconvénients :
The instructional videos were good but I wish there were more to choose from.
