Vanco Faith

I wish all our givers would choose Vanco

Commentaires : Entering contribution data is one of the least favorite aspects of my job. When parishioners choose to give electronically through Vanco, it is automatically imported with no chance of error.

Avantages :

Vanco GivePlus is win-win. Parishioners don't have to remember to write a check, I don't have to worry about entering their giving.

Inconvénients :

The software works very well, but is a bit pricy for non-profit religious institutions.

Vanco Faith for Pledge Management and more

Commentaires : Continue to be impressed with their changes in the short time we've used them. Can't say enough about their support.

Avantages :

I like that this product integrated with our church management system, Servant Keeper. They also recently made improvements and replaced their GivePlus app with a new Vanco app. Major changes were made to the customization of a businesses web portal. Their support has been wonderful as they continue to implement these changes.

Inconvénients :

Anything we might have least liked about the software were addressed in recent upgrades.

They handled our credit card processing that was linked to both our bank and donor data base.

Commentaires : It worked as intended for many years unfortunately in the end the company itself proved to be extremely unprofessional and incompetent.

Avantages :

It worked reliably and without major problems as it communicated with our bank and our donor data base. It was competitively priced.

Inconvénients :

Software worked fine however the companies behavior was completely unprofessional, vindictive and bordered on criminal. When we moved our business to another provider they not only refused to co-operate they with held our information for several months after our written request to release our data as per our agreement. It was only after our attorneys contacted them that they finally released our information at 3pm on New Year eve. I believe this was done in order to complicate or transition to the new year as it gave our new provider only a few hours to set up all our donors on their system before the next year. Our plan was to have a clean cut off from one year to the next to insure correct year assignment to tax deductible donations. Vanco's stalling tactics whether intentional or just incompetence could have interrupted our income stream had it continued. What Vanco did do was create a tremendous amount of unnecessary labor costs and legal costs for us during their months of stalling as we followed their changing instructions to retrieve our data. They denied sending a master file with our donor data and advised us to retrieve each donor one at a time via their website portal. We began to do this and after the third day of this arduous task Vanco closed the portal on us. That's when we contacted our attorney.

A little slow to setup, but it works very well and the notification system for payments is excellent

Avantages :

Simply... it works. It works well! We have had no problems with the app functioning from the office side. We get easy to understand notifications when payments are made and the payments easily go into our account. I also like the offset payment feature that allows those giving to give an addition small percentage to offset the fees of processing their payment. More people use that than I thought and it is such a great help.

Inconvénients :

The layout is not easy to adjust and it is not as customer friendly as we'd like. We've had a number of members have regular difficulties making payments or logging into their account. This always take too much of our time as we walk them through the process over and over again. It just isn't super easy for people to use.

Using Vanco has been such a great experience for our church. I'm grateful for their service.

Commentaires : Excellent product that is a great benefit to our church and excellent support and customer service.

Avantages :

Vanco has helped increase the overall money we collect from the members of our church. Because when poeple give electronically their contribution is always received, even if they're not present.

Inconvénients :

There are a lot of reports and emails concerning the same transactions. Especially with online credit card merchant transactions.