Abacus Private Cloud

A Robust solution for today's mobile office needs

Commentaires : Customer rep went above and beyond for me. He did the following for me: He helped me update a laptop running remote access to the APC Cloud so the toolbar could be updated to include a size retractable feature; reinstalled the Message Slips icon; updated java; and created access in the APC to scan folders located on the local computer for 2 laptops accessing the APC. He also recommended the use of micro SD cards to expand storage capabilities for the laptops included in our Abacus subscription. This was really important because these laptops have limited resources and performing Windows updates was becoming impossible. Rep did all of this without missing a beat. Our lives were made a whole lot easier today because of rep' diligent help! Thank you so very much!”

Avantages :

The software has a wealth of features that can make tracking cases and billing so much easier.

Inconvénients :

It does take a while to learn most of the features but it is worth the time.

Cloudbased for Times Such as These

Avantages :

Fully mobile cloud base and exactly the same no matter where you use it. I love the feature that prompts you to bill.

Inconvénients :

It can be glitch-y and hard to get a person to understand the issues when you call customer service. It is expensive.

Promises made, not kept

Commentaires : I would not recommend it for a multi-office accounting firm. The concept is great if it works. I would definitely talk to a tech person, not the sales person, before even considering the switch. In addition, if there is any hesitancy on their end about a program, etc..., I would not go with them. They have a problem with the right hand knowing what the left hand has promised and they drop off the face of the earth when they don't know what to do to assist you with a problem.

Avantages :

The transition was mostly smooth but there were a couple of programs that we could not get to work on the cloud. It was nice having (mostly) all programs in one place for access because we have two offices that are dependent of each other for data purposes but we could access the other office data if needed.

Inconvénients :

Abacus knew everything about our firm at the outset, even before we signed the contract, and yet they did not allow enough resources (processing power) for us to work efficiently. The programs always had some lag to them and we could never find the right person to address our issues. We went through a tax season with minimal support and slow programs and their answer ended up being not enough resources and a hefty price tag to get us up to where we should have been in the first place, but they just wanted to make the sale. We were assigned a person as our liason and most often we would not get a response when reaching out to them, so we would reach out to our sales person and basically anyone who would listen just trying to get help. Both of our office's internet speeds were over what was required, so that was not our issue. We feel like we were talked into something to make the sale, then we were put on the back burner and not provided what we were promised. We purchased early September and promised to be up and running by end of October and by the we were not fully functional yet in January. Granted we have a good many programs, but again, it was all provided to them up front and they guaranteed it would not be a problem. We cut ties the following October, after working in it for 1 tax season and not getting the results we needed to run efficiently without a large additional monthly outflow.

Cloud Review from a small business

Commentaires : The Cloud allows us to support our clients by being able to login from different locations and help them with their Quickbooks issues. Saves us a lot of time - which is great!

Avantages :

Most important to us is that our clients can login easily to the Cloud and access their software - and if they get stuck, we can login too and see what they are doing. Saves us from traveling to each client's office. The Tech support people are wonderful and very friendly!

Inconvénients :

We seem to have the same problem when our clients can't login. If too many of our clients logout improperly, the Cloud gets stuck and won't open for anyone. Somehow, this seems like it should be a fixable problem. Also, the Cloud seems a little pricey for our small company.

APC is a User Friendly Cloud Environment

Commentaires : Very positive so far, although we did get hit with about a 25% price hike when I renewed for another 3 years last month (albeit with more features and memory, more secure email and storage space)

Avantages :

Remote access is very reliable. Creating a ticket for repair or upgrade is easy and straight forward and they respond fastest this way. I also like how they remote in to solve problems with my individual machines.

Inconvénients :

Several times per day, the APC will black out if resources on my computer are being stressed. Wait times for customer service are sometimes long.