Relatient

Pleased with all of their products

Commentaires : Relatient allows us to customize our appointment reminders by practice, in turn making our offices really feel in control of the messaging to their patients. Their development team has always been transparent with timelines and expectations, and are quick to resolve any issues that may arise. Additionally, the account managers are knowledgeable of their products, always willing to listen, and will involve any necessary parties (even the CEO) when expectations have to be adjusted.

Avantages :

The eRegistration platform that allows our patients to complete all necessary paperwork from a link in their appt reminders.

Inconvénients :

The lack of customization when it comes to recall messages, which is a large part of our patient engagement.

Painless patient engagement

Avantages :

Flexibility. Relatient is capable of "bobbing and weaving" to meet the needs of their customers. We've worked with other vendors, but no one matches Relatient's quality and service in the patient engagement space.

Inconvénients :

That we didn't use them sooner. Using Relatient out of the gate would have saved our organization many headaches.

Downhill sadly

Commentaires : I would have recommended them before, but now, never. Since they took their customer support overseas - I am looking for alternative solutions, because the support I am receiving for the price that we pay, is not OK.

Avantages :

they offer a lot of great services, when they work.

Inconvénients :

their customer service used to be their saving grace, I've had issues, but I would call and get it taken care of. Now I have many open tickets and get no where and can't call to get any thing solved. It is bad, really bad.

Relatient Review

Avantages :

We love the ability to customize the scheduling ability for each individual. This was previously a huge issue of scheduling errors and this product was able to decrease those errors tremendously

Inconvénients :

My only dislike would be that it does not currently allow you to make changes in a group setting, you must make edits individually and this can be tedious.

Valued business partner

Commentaires : In the first month of using the appointment reminders, our no show visits dropped over 50% and have remained consistent around 4.2% of total appointments. With the use of this system, we have also been able to increase our visits that get rescheduled and to know about our cancelled visits in enough time to refill the slot on our schedule with other patients needing to be seen. This efficiency helps to maximize the time our providers spend taking care of our patients and helps our patients get into the office sooner.

Avantages :

The Relatient service offerings have been valuable to our business and are user friendly for both the business and the customer. Our patients have expressed positive feedback with our adding these services. Relatient provides a highly qualified training and support staff who have been swift with results and answers any time we have a need. We especially enjoy that it interfaces with our EMR so there are no required reports to upload, but at the same time we still have the ability to sign into the Relatient site and do searches and download any informational reports that we might want to review. Another great feature is the ability to do special communications to our patients (for example if we have an emergency closing, we can very easily do a mass communication to all scheduled patients to let them know.)

Inconvénients :

We honestly do not have a dislike with any of the Relatient service offerings. They stay ahead of us so that they are offering things we need before we know we need it.