Comlite Systems

Perfect for Dentists!

Avantages :

I was a long time user of the original Comlite stand alone units. The Comlite software duplicates the previous hardware and adds more features. User friendly and customer support made the setup process seamless.

Inconvénients :

The Comlite software will affect digital xrays, so the hygienists have to turn off the automatic notifications. The process of clearing the timer function takes two steps.

Easy to use

Commentaires : It has been great! It took over a year to convenience my boss to let me do the trial period. Now we have it where the box is on the lower left of everyone's screen and out of the way. If they are reviewing x-rays or typing notes, the box can be minimized.

Avantages :

The software was so easy to install and use. In years past, we had the wall mount units. Over the years, the wall units were damaged or buttons missing. When we researched a replacement, we could not find anything that could do the same functions and be easy for both front and back office staff. We were reluctant to try it out at first because of it being on the computer and worried the doctors and staff would not be able to see or hear if a patient was here. Not the case! So easy and if the Comlite box is minimized on the screen, if someone clicks a button ( no matter who it is for) the box pops back up on the screen so each room can see.

Inconvénients :

The annual fees for software support, but who likes fees. No, the only thing that I have noticed that can be a little catchy is that if you are typing a word document or posting a payment in your software and someone presses a button, you may need to check your document because it seems to take control over your computer for that second. It is not a big problem as long as you know to just check before proceeding.

There are much better systems out there for less cost.

Commentaires : Running the PC version over our network was slow and only intermittently reliable. Customer support would blame it on our network. We found a much more functional and reliable system that does not have the expensive ongoing costs

Avantages :

What it touts it can do. It makes many claims for ease of use but it is not nearly as intuitive as other systems out there.

Inconvénients :

how "glitchy" and limited its capacities are

Nice communication system

Commentaires : It allows us to communicate a lot of information to each other without having to run around the office and the patient is not even usually aware that any communication is taking place. The way we have it set up, the front desk can notify each individual room when the patient has arrived and the assistants and hygienists can notify the Dr. as to when they are needed in what room to begin treatment or for an exam. We can also send text messages to each other without speaking in front of the patients which is good for HIPAA considerations. We also set up different audible tones to alert us to the different communications even if we are not looking at the screen.

Avantages :

I love that it was customizable to our practice. It allows us to communicate a lot of information to each other without having to run around the office and the patient is not even usually aware that any communication is taking place.

Inconvénients :

When typing on the computer, if a communication comes through Comlite, the computer temporarily freezes which can be annoying. We initially were experiencing that Comlite was not working properly, but after we started restarting the administrator computer nightly, we have not had many issues with that.

Comlite is the right choice

Avantages :

After reviewing several other products we decided on Comlite for several reasons. CSR one of the owners personally took the time to listen to our needs and then make the recommendation. The system was easy to install and very easy to use. We are a very busy practice with 3 providers and various other users needing to know where each provider is and where they need to go, this system captured that. I appreciate the ability to customize the buttons and the sequencing is very helpful. Service is helpful and always same day. Lastly, cost make this a very attractive product. Highly recommend! Dr Pinto

Inconvénients :

I would like to be able to add more than the maximum 16 buttons. Hope to see this option in the future. even with the current 16 buttons Comlite has been great for our practice.