Geotab

5 years of extensive and "joyful" experience with Geotab. Resource material galore & user friendly!

Commentaires : Currently, we are looking into the ability to locate a driver by employee ID when they go "off duty "in HOS.
Previously, in 2021, the Geotab customer service representative who oversees the company account conducted an onsite training/refresher with the DOT team at which time the DOT manager inquired about a way to separate light duty vehicles from regulated tractors this was a time-consuming stressor. The inquiry was addressed and resolved that same day! Huge time and money saver for the company! Geotab has stellar customer service from the initial inquiry, the resolution and always a follow up for any feedback the customer may want to provide. In person, a phone call , or an email ..Geotab will take great care of you .

Avantages :

The plethora of resources that Geotab offers are outstanding! Geotab resources include YouTube (check out Wild Card Wednesdays, subscribe to their blog, their online community, newsletters, webinars, how-to videos and more! The resources are what I like and admire most.

Inconvénients :

Honestly, I cannot state that I have any cons. I suppose I can admit that it takes a minute to adjust when my interface changes. Human nature, not a software con.

Geotab Management of our Fleet

Commentaires : It has been an easy transition from our previous software.

Avantages :

Being able to see where are trucks are at currently and looking and routes for following days.

Inconvénients :

Importing data from the system to put into Excel.

My path using

Avantages :

Geotab provides not just a UI, but an ecosystem that allow things to happen. What I like most about software is flexibility. The fact that I can integrate either GO devices or third party, with a similar experience and in an easy way. Behind the scenes: the rules engine, curve algorythm and customization tools such as report templates are those things that make the difference.And if I had to choose specifically one feature, I would choose the new view of exception details (combining graphs, map replay and exception details). It's absolutely useful,

Inconvénients :

At some point, I think that the menus and tools within the software didn't adapt to user needs. Then, we had a section in MyGeotab for live map, and a totally different section for zones. It's been getting better, but still that happens. In other words, the division of sections, buttons and modules made total sense back in older versions, but newer versions should be simpler.

Hope to see Geotab get better

Commentaires : Electronic logging devices are new to our industry and of course we know there are so many new issues we are experiencing and a learning curve as well. The old problems went away with ELD's but new ones have come up that must be addressed. With each new update to the Geotab program, the device gets better and better. On a whole I would say troubleshooting has been hard, communicating with the program developers/management. Issues we have come across are not taken seriously unless you have gone through so many steps to troubleshoot half of your day is shot with one truck/driver. We are lucky if that takes a day. We have had issues take weeks. It is very micro management intense. I am looking forward to updates everyday as those elusive program developers get it right once in a while...

Avantages :

Since my company leases the trucks we use, and the leasing company has gone to Geotab for the ELD of their choice. We chose this to keep drivers ease of transition from our truck to the sub truck when ours is in the shop for maintenance. The driver can use any smart device to log in to the Geotab app. This has worked pretty good. Some like their smart phones and others like to use the tablets installed in our trucks.

Inconvénients :

We do not like the structure the Geotab company goes by. Beware who you buy from and use as your provider as anybody can provide this service and they are only as good as they want to be. Find somebody who has a great customer service reputation. We would also want you to be aware there is a disconnect between software engineers and customer needs. We as a customer, are at their mercy and we get caught up between the regulations we have to follow and a software support that will ghost you when you are having issues.

Best telematics company around

Commentaires : couldn't ask for a better company to support our fleets needs

Avantages :

Like the ease of use and the option to pick and choose just about anything you could think of for an add-on.

Inconvénients :

GP9 still needs some software tweaks, WIFI hotspot signal keeps dropping causing issues