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LiveSession
Description de LiveSession
Ce logiciel de web analytics comprend le replay de sessions sur site, le suivi d'évènements utilisateur et la segmentation des clients. Utilisez-le pour résoudre les problèmes de vos clients, trouver des réponses à propos de l'utilisation de votre produit et optimiser l'expérience globale de votre application web.
Qui utilise LiveSession ?
L'objectif est d'aider les équipes produit. Les services client, concepteurs UX, responsables de produits et développeurs. Les gens utilisent cet outil pour comprendre rapidement les problèmes, déboguer l'application et prendre des décisions sur le développement des produits.
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LiveSession
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Avis sur LiveSession
Best Product in its Category
Commentaires : It is definitely the best product for session recording, heatmaps, user/visitor analytics. I have been using 6 different apps before and finally found the one that has all the features I need.
Avantages :
I love that kind of software where I can set everything up and running in 2-3 minutes. The recordings are amazing, I can segment my users in many ways and pass their parameters. The dashboard is simple to navigate and has a lot of features to analyze and help better understand my users. I can find any bugs on my website and app when they happen. Without LiveSession I wouldn't be able to repeat the user path to find some bugs reported by users.
Inconvénients :
I've been using this app for over 4 months and haven't seen anything I could be disappointed with.
Alternatives envisagées :
Solid base of core feature, fluid use 👌
Commentaires :
very fluid, very frictionless
entirely legit in the game vs players like fullstory or hotjar (used both)
easy to use for non-tech and support team
working on BtoB saas => ultimate documentation for issue/bug reporting & experience smoothing
Avantages :
- ease of use - significative dashboard (vs fullstory I used for long) - personal/team segment
Inconvénients :
- waiting for a true integration with Segment (Fullstory stays better on it, i think) - had a mid experience with support facing and reporting bug after 30mn of paid plan :/
Good enough for most scenarios
Commentaires : It's been really good. It helped me track user activities and analyze their behavior in our app. I value it for its simplicity and getting job done.
Avantages :
I really like the clean and modern interface. It makes searching through the features very convenient and looking at it while working is a pure pleasure. There is plenty of information visible even on the list of sessions – not only while watching one. It makes searching easier and I'm no longer wasting time playing every session on the list while looking for the one I need at the time.
Inconvénients :
The thing that is a real deal breaker for me with this software is lack of possibility to watch the session live. It's really important to track users activities live while trying to help them with their issues. In Customer Support it's a much needed feature that is unfortunately not available (at least for now).
Best choice I made
Commentaires : It works easily since the beginning and anytime we face a problem we get great and super fast support from them.
Avantages :
It contains all the features that its competence plus personal support.
Inconvénients :
The technical documentation is not as extense as other tools. It can be compensated by asking directly to the developers which does the trick. The only offer data retention of 1mo and 3mo. It would be great to be able to have a year of data retention (paying for it of course).
Alternatives envisagées :
Perfect tool for sessions recording!
Commentaires : We tried almost every recording tool out there. LiveSessions was the best in relation to price/quality. The recordings are perfect and the app is loading fast. The support is super fast & friendly!
Avantages :
- very fast loading of the recordings (this sucks for many competitors!) - perfect recording (no HTML/CSS glitches) - custom variables that you can use to filter out recordings
Inconvénients :
- an option to skip recordings without any clicks or just few (to not record everything)
