par BrightLocal3.6 / 5 7 avis Écrivez votre avis !
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BrightLocal partners with some of the biggest and brightest agencies and multi location businesses in the world.
Notes moyennes7 avis
- Note globale 3.6 / 5
- Facilité d'utilisation 3.1 / 5
- Service client 3.4 / 5
- Fonctionnalités 3.4 / 5
- Rapport qualité-prix 2.8 / 5
Informations sur le produit
- À partir de 29,00 $US/mois
- Version gratuite Non
- Version d'essai gratuite Oui
Cloud, SaaS, web
Formation en ligne en direct
Support en horaire de bureau
Informations sur l'éditeur
- Fondé en 2009
En savoir plus sur BrightLocal
Trusted by over 3,500 agencies and brands, the platform provides complete local analytics for Rankings, Google My Business, Business Listings as well as Full Website Audits. BrightLocal's intelligent Reputation Management product enables you to monitor and grow online reviews
Citation Builder submits to the top generic and niche directories alongside data aggregators to improve local search visibility. Book a demo today!
BrightLocal - Fonctionnalités
- Analyse des concurrents
- Gestion de contenu
- Gestion des liens
- Gestion des recettes
- Gestion des utilisateurs
- Intégration de Google Analytics
- Outils de recherche de mots-clés
- Suivi des mots-clés
- Suivi des rangs
- Suivi des recherches mobiles
- Tableau de bord
- Tests A/B
Avis les plus utiles sur BrightLocal
Publié le 25/07/2019
Excellent Product for SEO
Commentaires: It's been very pleasant. Their team is very receptive. They are in the UK so timing has been a challenge, but not too bad!
Avantages: It's a one stop shop for our agency's SEO needs. We can track the local listings and technical on-site SEO.
Inconvénients: Setting up an account as an agency has been a bit convoluted and difficult to navigate. It's been months and we're still working through set up.
Réponse de l'éditeur
envoyé par BrightLocal le 29/07/2019
Thank you for taking the time to review us, Steven!
It's great to hear that you've had such a positive experience with the team so far and that our tools are so useful for your agency.
We'd like to help you to finish getting set up so your account manager is going to contact you directly as you're on a custom plan.
We appreciate it can sometimes be difficult for multilocation clients to be set up, so to help with this we offer Agency Discovery Calls, Enterprise Discovery Calls and Live Group Demos which can all be booked here: https://www.brightlocal.com/free-online-demo/
We do appreciate that timing is important and we strive to provide as much cover across as many timezones as possible. Our Support team currently operates across 5 countries, and over 95% of our inquiries are responded to on the same day.
Please don't hesitate to contact us if you need help with anything at all.
Heather - BrightLocal Customer Success team
Publié le 22/02/2019
Basic use for business
Commentaires: Overall experience is fair. Some customer service has been better than others. And, reporting tools and white-label reports are great. Would be better with some basic 24/7 tracking element that did not require the running of a report.
Avantages: The support team has been for the most part very helpful when an issue has occurred. I like the ability to use Rank Checker and the Citation Tracking elements in the same software.
Inconvénients: One of the worst aspects of BrightLocal is that they run the software based partly on cost occurring when a report is run. I understand this model; however, if you do not run a report, there are no metrics seeable for the keywords you are tracking. You can only look from the specific time of the newest report to the specific time of the oldest report.
Publié le 16/11/2019
80% data inaccuracy. 0% customer service.
Avantages: N/A none at all terrible do not consider you have been warned
This is a reporting tool who's data is 80%+ inaccurate. After working through many automated emails from them, my team and I finally got a meeting with our Brightlocal rep. They literally told us to go in and fix it manually for each and every client. Clearly we have no use for a reporting tool who's reporting is so aggressively wrong so we attempted to cancel our annual subscription. Here was the reply:
"As per our Terms and Conditions:
Section 6.5) 'If you subscribe to a Subscription Service then you may cancel such Subscription Service at any time. Termination will take effect from the end of the current Subscription Service Period. Subscription Fees will not be refunded for early cancellation or any other reason'." Basically, if you own the annual account for a day, you can't get refunded for the year, even if the product is faulty in nearly every way from a reporting perspective, contrary to what was advertised. I'm sure a representative will comment on this rating and claim that they "taught us how to correct this issue and how to identify reporting mistakes" so here is my preemptive rebuttal: A. - Going in regularly to correct reporting issues completely eliminates the purpose of having a reporting tool. We were not made aware of the potential for reporting inaccuracies until after we were annual customers. B. - With client facing white label reporting, I might be able to identify and ignore faulty information but my client certainly won't.
Réponse de l'éditeur
envoyé par BrightLocal le 18/11/2019
I'm Myles, BrightLocal's CEO.
I'm very sorry that you had such a frustrating experience.
Our policy is not to refund fees, however, we offer a free 14-day trial which typically gives customers long enough to evaluate our service, and most sign up for a monthly plan (not annual) which means they can leave any time. I have spoken to my Head of Support and discussed your case, and we will refund your payment in full as a gesture of goodwill.
We put a huge amount of effort and resources into data accuracy but the data isn't always 100% correct for a few reasons. We grab data from over 400 sites and many of these sites don't have APIs so we have to scrape the data. Many sites are not well structured which makes finding listings tricky. I won't go into the detail but long story short, finding listings isn't an exact science.
I would really like the chance to talk 1-1 so I can apologize personally; I have emailed you directly.
Publié le 18/11/2019
Great tool for local marketing/SEO
Commentaires: Has been great for citation building use, especially for our local SEO clients.
- Great for easy citation building (feels more adaptable than WhiteSpark say).
- There are several features i.e. rankings tracking/SEO audits etc. We're simply using the citation building tool, but there's far more that the software can do.
Inconvénients: - Dashboards can be a little confusing - you definitely need to spend some time navigating your way around the platform and the tools it offers in order to get the best from it!
Publié le 11/04/2019
A Wonderful Supplement to SEO
Avantages: BrightLocal is a pretty simple platform to use - just enter your business information, and sit back as local directories and website listings are created for your business! Considering that this is an essential piece to SEO services, it's something that we've come to rely on to quickly, accurately, and efficiently create numerous local listings and directories for a number of businesses. It's simple to update the citations, too, in the case that a phone number or address changes.
Inconvénients: There are a couple of small inconveniences that can sometimes detract from the handiness of this platform. Some directories that are set up for you require email verification - going through the BrightLocal email that is automatically set up for each business and searching for that verification email can be tedious, especially when this is a process that you must complete for multiple businesses or clients.