Pour qui ?

Au fil des ans, SuiteCRM a permis de trouver et mettre en œuvre des solutions CRM pour une variété de sociétés dans de nombreux secteurs.

Notes moyennes

37 avis
  • Note globale 4.5 / 5
  • Facilité d'utilisation 4 / 5
  • Service client 3.5 / 5
  • Fonctionnalités 4.5 / 5
  • Rapport qualité-prix 5 / 5

Informations sur le produit

  • À partir de 1,00 $US/unique
  • Version gratuite Oui
  • Version d'essai gratuite Oui
  • Déploiement Cloud, SaaS, web
    Installation (Windows)
  • Formation Formation présentielle
    Formation en ligne en direct
    Webinaires
  • Ressources d'aide Service de support permanent (réponse directe)
    Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • diligent technology & business consulting AG
  • https://www.dtbc.eu/
  • Fondé en 2009

En savoir plus sur SuiteCRM

SuiteCRM comprend un outil présentant une base technique solide et un rapport prix/performance imbattable. Tout cela est possible, car SuiteCRM est une solution sans licence et open source !
SuiteCRM est une solution avancée et qui innove toujours grâce à des mises à jour continues et à une communauté d'utilisateurs croissante. Elle constitue l'alternative open source aux systèmes CRM établis (propriétaires).
Avec plus de 4 millions d'utilisateurs dans le monde entier, plus de 900 000 téléchargements et une communauté active de 100 000 membres, SuiteCRM est le premier système open source.

SuiteCRM - Fonctionnalités

  • Accès mobile
  • Devis et offres
  • Gestion des tâches
  • Gestion du territoire
  • Intégration des médias sociaux
  • Intégration du chat interne
  • Intégration du marketing automation
  • Lead scoring
  • Segmentation
  • Stockage de documents
  • Système de calendrier et de rappel
  • e-mail marketing

Avis les plus utiles sur SuiteCRM

Simple and Effective

Publié le 04/09/2019
Carlo B.
CEO
Marketing et publicité, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
4 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We work everyday with the CRM (I can't imagine to work without) all the departments: Sales - Customer Care - Administration find their info and help to keep the data up to date.
Collecting data a tacking activities help us to create a richer and richer database.

Avantages: It's easy to use and to customize. We've adapted to some of our internal processes and at the same time we adapted some processes to the SuiteCRM way.
Has a a lot of features and some new one are released frequently enough.
As an Open Source project is easy to integrate with other platform.
Ii love the "no license" approach because I can't think of a CRM solution not to be used by all the peopple in a company.

Inconvénients: Community support is not always very quick, but is part of the game.
Some integrations (Google calendar) are still not completely working well.

Great open-source CRM till date...

Publié le 14/06/2019
Md masoom✔ R.
Sr Executive Sales and Research
Services et technologies de l'information, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: My overall experience with SuitCRM is amazing. I am using it for more than three years and found it really effective and helpful CRM. I am using it to create campaigns, track emails, fetching reports and creating the dashboard for the information. After using this CRM now I ensure that my data and information is now secure.

Avantages: I like SuitCRM's simple design and easy to use user interface. I like this very much because operating SuitCRM is very easy. SuitCRM is fast, reliable and secure CRM and this is something I like the most about this amazing CRM.

Inconvénients: There is one thing that I want to highlight that I dislike about it which is sometimes when I wish to fetch large size reports from this CRM, it gets stuck sometimes but overall I am very happy with its performance.

I have been a heavy user and administrator of my SuiteCRM incidence for over 5 years.

Publié le 06/07/2018
Utilisateur vérifié
Founder/Licensed Real Estate Broker
Immobilier
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: And entire suite of CRM capabilities without being nickle-and-dimed for every user or add-on.

Avantages: Out of the box it is a great program that replicates virtually all of the needed tasks of others CRMs that have monthly user subscriptions. It is also very easy to find programmers to add additional functionality, even if you personally do not know programming. I have been able to add an almost complete company workflow into the software as well as have it connected to other large datasets related to my business. And I own all of the customizations, code and data while not being overly locked into another company's proprietary system.

Inconvénients: The email module is its weak spot and the UI could be improved - although it has come a long way over the past few years.

Customizable, Extensible, Self-hosted CRM

Publié le 16/08/2018
Bill B.
Owner
Services d'information, Auto-entrepreneur
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: When self-hosting was a requirement for storing my customer details, SuiteCRM was a primary candidate. It was fairly easy to install and begin using. You can choose which modules to implement, everything from inventory and reports to Outlook plugins and project management. I just needed the basics, customers, contacts, appointments, notes. With the API I was able to integrate it with my time tracking app and save work done into the CRM customer notes.

Inconvénients: I started with version 7, where the UI had just had a major revision. It was more responsive but much less efficient in terms of screen real estate. Because I had the source, I was able to tighten up specific styles so I could view more information per screen. SuiteCRM is a huge application. There are a myriad of options, however they are well organized and I didn't find it difficult to locate what I needed.

SuiteCRM is the only way to go for full-blown CRM

Publié le 06/09/2018
David G.
Director of Stuff & Things aka Sales & Marketing Director
Internet, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Fantastic experience since the software was 'forked' from the SugarCRM Community Edition 3-4 years ago. Sales Agilty who are the driving force behind SuiteCRM have really taken it by the scruff of the neck and turned it into something that can compete head on with cloud-based or enterprise CRM systems.

Avantages: 1. open source
2. so no per user per month fees
3. customisable. Either using the Module Builder or via bespoke customisation
4. easy to integrate with other systems using tools like Zapier or by doing bespoke work
5. that I can take my time rolling it out across my business as there are no massive 'software investments' to make

Inconvénients: Nothing. We love using it and use it EVERY SINGLE DAY. It is one of only three 'line of business' applications in my business.

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