SuiteCRM

SuiteCRM

par diligent technology & business consulting AG

Qui utilise SuiteCRM ?

Au fil des ans, SuiteCRM a permis de trouver et mettre en œuvre des solutions CRM pour une variété de sociétés dans de nombreux secteurs.

Description de SuiteCRM

SuiteCRM comprend un outil présentant une base technique solide et un rapport prix/performance imbattable. Tout cela est possible, car SuiteCRM est une solution sans licence et open source !
SuiteCRM est une solution avancée et qui innove toujours grâce à des mises à jour continues et à une communauté d'utilisateurs croissante. Elle constitue l'alternative open source aux systèmes CRM établis (propriétaires).
Avec plus de 4 millions d'utilisateurs dans le monde entier, plus de 900 000 téléchargements et une communauté active de 100 000 membres, SuiteCRM est le premier système open source.

Informations sur SuiteCRM

diligent technology & business consulting AG

https://www.dtbc.eu/

Fondé en 2009

Prix de SuiteCRM

SuiteCRM est disponible à partir de 1,00 $US/unique. SuiteCRM est disponible en version gratuite et propose un essai gratuit. Voir plus d'informations concernant le prix de SuiteCRM ci-dessous.

À partir de

1,00 $US/unique

Version gratuite

Oui

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Installation (Windows)

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

En ligne

SuiteCRM - Fonctionnalités

Logiciels de CRM
Accès mobile
Devis et offres
Gestion des tâches
Gestion du territoire
Intégration des médias sociaux
Intégration du chat interne
Intégration du marketing automation
Lead scoring
Segmentation
Stockage de documents
Système de calendrier et de rappel
e-mail marketing

Avis sur SuiteCRM

Afficher 5 avis sur 37

Note globale
4.2/5
Facilité d'utilisation
4.1/5
Service client
3.6/5
Fonctionnalités
4.5/5
Rapport qualité-prix
4.7/5

Simple and Effective

Publié le 04/09/2019
Carlo B.
CEO
Marketing et publicité, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
4/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We work everyday with the CRM (I can't imagine to work without) all the departments: Sales - Customer Care - Administration find their info and help to keep the data up to date.
Collecting data a tacking activities help us to create a richer and richer database.

Avantages: It's easy to use and to customize. We've adapted to some of our internal processes and at the same time we adapted some processes to the SuiteCRM way.
Has a a lot of features and some new one are released frequently enough.
As an Open Source project is easy to integrate with other platform.
Ii love the "no license" approach because I can't think of a CRM solution not to be used by all the peopple in a company.

Inconvénients: Community support is not always very quick, but is part of the game.
Some integrations (Google calendar) are still not completely working well.

SuiteCRM flexible and dependable CRM

Publié le 06/02/2020
Tom V.
President
Services et technologies de l'information, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We use SuiteCRM as the central repository for Customer Care. We keep track of all contacts we have with them, planned and complete. This is an essential hub for our team to make sure that any contacts with customers are well-informed, including the latest communications that have happened. Emails flow into and out of SuiteCRM, so those streams are included, along with the Calls, Tasks, Campaigns, etc. SuiteCRM also connects with our sales automation platform (Act-On) so that leads can be followed up on, making the Customer Journey visible within one place.

Avantages: SuiteCRM allows us to add custom fields and change practically every screen and view, as well as data exports. This is critical as we refine our processes and change direction, we are able to reflect those changes in the CRM that we are using. Because of its Open Source foundation, we can change things pretty deeply, if we choose to.

Inconvénients: There are sometimes slowdowns that make for a bit of "click and wait" syndrome. These have usually resolved themselves; in some cases we've had to have our sysadmin dig in and adjust some things to speed it back up.

Drop in Replacement for Similar CRMs with Both Open Source and SaaS Versions

Publié le 13/12/2019
Vernessa T.
Freelance Writer
Services et technologies de l'information, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4/5
Facilité d'utilisation
4/5
Fonctionnalités
3/5
Support client
4/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Contact management, email marketing, calendaring, and integrated phone call followup.

Avantages: Without going feature by feature I think it's fair to say SuiteCRM is a drop-in replacement for popular open source and SaaS CRM (customer relationship management) applications. I use the open source community version on an in-house server for internal operations. I've also set it up for a young non-profit organization to manage constituent, board and funder relationships. The software is popular enough that it is included in the group of softwares that can be automatically installed on a hosting account. I'm happy that the developers update it on a regular schedule as well as pay close attention to bugs that crop up.

Inconvénients: SuiteCRM is not as polished or aesthetically pleasing as some of the others in this space. Feature for feature it's a good alternative but many of the features either lack intuitiveness or depth or ease of use. They feel rushed and would do better with maturation.

About What You'd Expect From A Free CRM

Publié le 16/02/2019
Utilisateur vérifié
Marketing Assistant
Sécurité publique, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
3/5
Note globale
4/5
Facilité d'utilisation
5/5
Fonctionnalités
1/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I am the admin of Suite CRM for my work place. Our sales team uses this platform to track leads, opportunities, and to generate quotes and invoices. We have imported our part numbers from Excel. It has allowed us to add custom fields and also allowed us to create custom pdf templates for the quotes. We use Suite CRM every day. We like that it is free and that we can host it in house as opposed to in the cloud. Overall it is easy to use, but not a perfect solution. Only certain fields can be flex related to other fields in other modules, so sometimes certain custom fields do not auto-populate. It does have nice in depth reporting and searching functionality. It has a lot of flexibility to make it work for your own unique business needs. The biggest draw back is lack of support and a ton of bugs in the code of both Suite CRM and the optional modules. A lot of time is spent debugging the platform and we are not programmers so sometimes fixing one bug leads to other bugs or can quickly cripple the system leaving it down for hours while we try to solve the bugs. Because it is such an important part of each call our sales team takes, it is a big deal when the system goes down. Because my main job function is not maintaining the CRM, it also means taking time away from other projects. Overall though; what do you expect for free? We are still satisfied and have been using Suite for several years now because it is free and full of flexible functionalities.

Avantages: It's Free
Able To Host It On Your Own Server Instead of In The Cloud
It's Simple To Use
Ability To Create Your Own Modules
Lots Of Other Modules Are Available For Free or Paid In The Community
These Modules Allow You To Do Just About Anything With This CRM

Inconvénients: Their Support Is Not Very Good - I Have Posted In Their Forums Seeking Support And Never Heard Back
They Don't Provide Phone Support For The Free Version
There Are A Lot Of Bugs In The Code
Sometimes Updates Fix One Bug and Break Another
You Have To Know Code To Fix All These Bugs
If You Don't Know What You're Doing You Can Mess Up The Code and Cripple The System

Great open-source CRM till date...

Publié le 14/06/2019
Md masoom✔ R.
Sr Executive Sales and Research
Services et technologies de l'information, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4/5
Facilité d'utilisation
4/5
Fonctionnalités
4/5
Support client
4/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: My overall experience with SuitCRM is amazing. I am using it for more than three years and found it really effective and helpful CRM. I am using it to create campaigns, track emails, fetching reports and creating the dashboard for the information. After using this CRM now I ensure that my data and information is now secure.

Avantages: I like SuitCRM's simple design and easy to use user interface. I like this very much because operating SuitCRM is very easy. SuitCRM is fast, reliable and secure CRM and this is something I like the most about this amazing CRM.

Inconvénients: There is one thing that I want to highlight that I dislike about it which is sometimes when I wish to fetch large size reports from this CRM, it gets stuck sometimes but overall I am very happy with its performance.