15 ans à aider les entreprises françaises
à choisir le meilleur logiciel
Description de HubSpot Service Hub
Le logiciel de service client HubSpot facilite la gestion des clients ainsi que leur contact. Il comprend un centre d'assistance conçu pour vous aider à rester organisé et à assurer la réussite de vos clients ; une base de connaissances, une solution proactive pour aider les clients à s'aider eux-mêmes ; des opinions clients, des enquêtes et des informations pour vous fournir un aperçu de la satisfaction des clients ainsi que le reporting et l'automatisation de tous les outils pour aider à faire évoluer et améliorer les résultats positifs.
Qui utilise HubSpot Service Hub ?
HubSpot Service Hub est destiné aux entreprises qui misent en priorité sur le client. Ces outils aident les petites équipes de service à améliorer l'assistance, à créer des solutions en libre-service et à améliorer la satisfaction des clients.
Où peut-on déployer HubSpot Service Hub ?
À propos de l'éditeur
- HubSpot
- Situé à Cambridge, É.-U.
- Fondé en 2012
Assistance HubSpot Service Hub
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat
Langues
anglais
HubSpot Service Hub - Prix
À partir de :
- Oui, essai gratuit disponible
- Oui, version gratuite disponible
HubSpot Service Hub est disponible en version gratuite et propose un essai gratuit. La version payante de HubSpot Service Hub est disponible à partir de 50,00 $US/mois.
Plans de tarificationÀ propos de l'éditeur
- HubSpot
- Situé à Cambridge, É.-U.
- Fondé en 2012
Assistance HubSpot Service Hub
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat
Langues
anglais
HubSpot Service Hub en vidéos et en images




Fonctionnalités - HubSpot Service Hub
Avis sur HubSpot Service Hub

Easy to keep track of issues, create surveys, automations
Hubspot est un outil CRM complet et très riche mais présente quelques lacunes
Commentaires : Mon outil CRM favori !
Avantages :
Je suis partisan de HS. Je l'ai utilisé dans deux sociétés différentes et de deux façons différentes. Pour moi, l'outil est complet et permet une gestion optimale du support client.
Inconvénients :
HS propose paradoxalement trop de fonctionnalités au détriment d'une certaine simplicité.

Hubspot Service Hub
Commentaires : Overall, Service Hub has been a pleasantly surprising experience.
Avantages :
We were already using the CRM features of Hubspot and liked the idea of combining with our service desk. We automatically create tickets from chats, which makes dropping the ball on tickets harder to do. The knowledge base is flexible, and the layout templates allowed us to get on-brand.
Inconvénients :
I'd love to see an OAuth option in the future to put our knowledge base behind a login.
Alternatives envisagées : Jira, Drift et Intercom
Pourquoi choisir HubSpot Service Hub : Integration with our Hubspot CRM.
Logiciel antérieur : Drift
Pourquoi passer à HubSpot Service Hub : Single platform for sales and service teams. Enjoyed the look and feel of the knowledge base more. The quick insights seemed to be spot on to how we want to measure Knowledge Base success.
The best CRM product we used.
Commentaires : I like how the product organization allows the attachment of offers. This keeps the record clean. I appreciate the possibility that everyone can see the ticketing area as well, instead of keeping it isolated to one person. The ticketing system is excellent, allowing me to prioritize and manage customer requests efficiently. The chatbot functionality is also useful – I can customize it to suit my business needs. Integration with other Hubspot tools like email makes it a pretty complete solution. Overall easy to use, has the features we needed, and most importantly is easy to customize to enable solid reporting.
Avantages :
I love using ServiceHub to support my clients because it allows us to see the service at all levels: grainy and in the weeds as we work on each ticket for the client, then also at high altitude. 30,000 feet as we collect reports of the overall support experience. Of our customers. Additional features like feedback surveys are essential for measuring business success. I use Hubspot to manage requests and communicate via chatbots and I am very impressed with the platform. The interface is intuitive and user-friendly, making it easy to navigate and get things done quickly.
Inconvénients :
Frustrated when there is only one ticket holder or it is difficult to assign collaborators. Sometimes some people have to work on several projects and it is difficult to know who is doing what.
HubSpot Service Hub is not a mature product - Stay away if you can
Commentaires : I am extremely disappointed.
Avantages :
I like that it is connected with the CRM (which we use for sales and martketing). This is the main reason why we looked into it in the first place.
Inconvénients :
The Customer Portal that my customers see is very poor quality compared to similar tools. The interface is not customizable at all. You cannot even let the customer see in the overview of the tickets who is servicing his/her requests. I have found multiple bugs and I was told "We know. We do not have a timeline to fix this". Customers cannot even embed a picture in a message. The list could go on and on.
Alternatives envisagées : Freshdesk, JIRA Service Management et Zendesk Suite
Pourquoi passer à HubSpot Service Hub : I chose HubSpot because we already use it for the CRM (sales and marketing) and because I was told that I could get most of what I wanted by the HubSpot partner that I contracted for the customization. I prepared a detailed spec of what I wanted. The partner was nice and competent, but he just did not know and promised things he should not have.
Hubspot helps us manage and resolve tickets
Commentaires : It's fantastic that you can add tickets and information from other parts of the site. It's got straightforward menus and a plethora of straightforward reports. The ability to create distinct permission tiers is another feature I appreciate.
Avantages :
I find it helpful that we have dashboards to track the outcomes of our efforts, both individually and collectively. Integration inside an organization is facilitated by the system's compatibility with other programs.
Inconvénients :
It can be time-consuming for Hubspot data to be imported into other programs. There are several nice to use dashboards, but they can be slow to load.