CloudTalk

intruitive for Both Admins and Users

Commentaires : There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future.

Avantages :

One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach. Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward.

Inconvénients :

For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con.

Well functioning and good integration with HubSpot

Commentaires : We are able to better document our communication with customers in HubSpot. We are able to get more data on our communication

Avantages :

Integration with HubSpot allows for all of the information to be documented in HubSpot. This allows for recording calls on tickets and getting call analytics for the reports dashboard in Hubspot

Inconvénients :

The customer service was sometimes slow to respond or did not have answers for my questions. We have encountered some bugs with the service but they have not been critical and were fixed very quickly after giving information.

Alternatives envisagées : Twilio Flex

Pourquoi choisir CloudTalk : Freshcaller did not have a good integration for hubspot

Logiciel antérieur : Twilio

Pourquoi passer à CloudTalk : Ease of use and ease of deployment.

Intuitive tool with a huge impact on our calls

Avantages :

This IVR builder boasts impressive visuals, reliable call recording and monitoring features, and a top-notch support team that sets it apart.

Inconvénients :

So far, there is nothing I could mention. All the minor issues were efficiently solved with the customer support.

Unreliable tool for small businesses that do not work 24/7

Avantages :

The waiting time for the phone lines is short. That is the main positive thing

Inconvénients :

Reception is unstable.assigning a caller ID takes over one month.they will do unexpected maintenance during the middle of the night, without asking/advising their night-users about itCustomer service is awful.

Alternatives envisagées : RingCentral MVP

Pourquoi choisir CloudTalk : Cloudtalk includes an option for SMS's

Excellent Experience with CloudTalk

Commentaires : Overall, my experience with CloudTalk has been positive. The platform offers a lot of great features, and the customer support team is always there to help.

Avantages :

CloudTalk has been an excellent experience for me so far. The platform is intuitive and easy to use, and the customer support is fantastic. I can easily add new users, customize settings, and manage conversations with ease. One of the best aspects of CloudTalk is its integration with other popular business apps, making it easier for me to stay connected with my team and customers.

Inconvénients :

The only negative aspect I've noticed with CloudTalk is that the pricing can be quite expensive for larger teams. Additionally, the design of the platform is not as modern or sleek as some of the other similar solutions.