Utilisation de CloudTalk
Des entreprises intelligentes de toutes tailles qui cherchent à améliorer l'expérience client et les performances des agents grâce au canal le plus personnalisé : la voix.
Description de CloudTalk
CloudTalk est une solution cloud pour call centers complète et prête à l'emploi en quelques minutes. Elle aide les entreprises intelligentes à proposer un support client exceptionnel et à augmenter leurs ventes. Que vous employiez plusieurs agents occupés ou que vous gériez des appels téléphoniques plutôt rarement, CloudTalk s'adaptera pleinement à vos besoins et à la taille de votre entreprise. Le logiciel s'intègre à votre service d'assistance et vos solutions e-commerce ou CRM préférés. Accédez instantanément aux numéros de téléphone de plus de 60 pays.
N'hésitez pas à essayer gratuitement CloudTalk en action.
Informations sur CloudTalk
Fondé en 2016
Prix de CloudTalk
CloudTalk est disponible à partir de 15,00 $US/mois. CloudTalk n'est pas disponible en version gratuite mais propose un essai gratuit. Consultez ci-dessous les informations détaillées concernant le prix de CloudTalk.
CloudTalk - Fonctionnalités
Avis sur CloudTalk
Affichage de 5 avis sur 100
Publié le 25/07/2019
Great product with outstanding support
Commentaires: We are very happy customers and compared to the alternatives we were choosing from, we are sure we did a best decision going for CloudTalk!
Avantages: We are pretty happy how quick we were able to implement CloudTalk into our company. With call center it used to be very common to start using it after several days and you were never used to it. Until now. We felt like CloudTalk is more like a automation tool that call center software, since it saves you a lot of time on repetitive tasks that you most likely hate.
Inconvénients: We would need more software connected to CloudTalk to even more dig into automation.
Publié le 20/01/2020
cool program, I definitely recommend
Commentaires: great program for good money
Avantages: I like everything that is easy to control that it costs little money
Inconvénients: small outages, but not often, it was probably caused by the Internet
Publié le 21/01/2020
Really easy to use calling software for everyone!
Commentaires: Very good so far. The sound quality is good, the handling very easy so it does what it has/should do!
Inconvénients: Reliability. When the Computer is in Stand-by mode and restarts again i also have to restart the software otherwise i get error messages when i want to make a new call. I guess this could be easily solved
Publié le 23/10/2019
App is Good But Still Needs Improvement
-I can go anywhere with the handy mobile app on my iphone and still take business calls while mobile
-I can listen to the recordings anytime and go back to them when necessary
-I can easily connect with guests and colleagues and this drives more value into the business.
Upsides of Using CloudTalk:
-It has International calling capability
-It has a mobile app available for iPhone users
-It identifies who's logged in or not for internal users
-There is Caller ID
-I like the fact that most calls are recorded automatically is readily available for listening
-Easy to use; straightforward interface, userfriendly
-Dashboard is very useful and has all the information I need
Least Helpful / Dislikes
-The status showing if people are online/offline is not always accurate
-The application malfunctions regularly (maybe bugs)
-Calls are not being routed correctly sometimes
-Callers wait for a long time waiting when they are transferred
-Caller ID names not accurate
-No mobile phone app available for Android users - please create soon!!!
Publié le 17/01/2020
Avantages: It does what I need it to do with a fair price.
Inconvénients: I'd like the ability to see a more focused view on users tagged. For example, if I tag a user as "interested" - I would like to be able to filter out all of the people who aren't interested so I can just call those who I know I have a chance with.