Pour qui ?
TRACK CRM is built specifically for the hospitality industry.
Notes moyennes47 avis
- Note globale 4.3/5
- Facilité d'utilisation 4.1/5
- Service client 4.2/5
- Fonctionnalités 4/5
- Rapport qualité-prix 4.3/5
Informations sur le produit
- Version gratuite Non
- Essai gratuit Non
Cloud, SaaS, web
Formation en ligne en direct
Service de support permanent (réponse directe)
Informations sur l'éditeur
- TRACK Hospitality Software
- Fondé en 2009
En savoir plus sur TRACK CRM
TRACK offers hospitalitys next generation Cloud CRM solution, designed by leading hoteliers featuring best-in-class guest relationship management, revenue generation, and communication automation. Capture all guest and contact information and sync this data in real time with your property management software, turning guest data into revenue and a better overall experience for your travelers.
TRACK CRM - Fonctionnalités
- Accès mobile
- Devis et offres
- Gestion des tâches
- Gestion du territoire
- Intégration des médias sociaux
- Intégration du chat interne
- Intégration du marketing automation
- Lead scoring
- Stockage de documents
- Système de calendrier et de rappel
- e-mail marketing
Avis les plus utiles sur TRACK CRM
Publié le 10/05/2019
Commentaires: The TRACK system has been great! My team was and is easily trained, as the program is extremely user friendly. The ease of communication with our guests is great, and when I have staff that work different schedules they are all able to work as a team and cover all of our leads. Being able to direct my OTA emails into the system for my team to be able to access and respond to all leads through the one program has been a huge time saver!
Reports - Easy to pull what I need
Connectivity to my PMS system
Cloud based so my Reservations Team can access from anywhere.
Text messaging options
Inconvénients: A few little quirks upon set up, just had to change the way we tracked some of our data. We have had a small issue with online bookings transferring over for tracking, and revenue numbers, but the support team was great to work with and is working on this.
Publié le 17/05/2019
Solid product and service
Commentaires: We've been pleased with the Track interface and Track's service. The solution does everything we need, is relatively easy for our agents to use, effectively tracks calls, is set up well for us to manage call volume. The support team is responsive, and I've found them to be open to development requests.
Avantages: The price of Track is more in line with what we are willing to pay for a lead management system/call center/marketing tracking. A streamlined system that is simple for our agents to use but offers plenty of reports and tools. Have been pleased with the responsiveness of support and that development requests are considered.
Inconvénients: A lot of turnover in account reps so far. We've had at least 3-4 different account representatives in the short 2 years we've been on the software. A little annoying to re-explain our goals and what we like about the product with each rep, etc. Also seems like with every rep. we found another item that wasn't set up correctly in the original implementation. I get that it may be a result of growing pains. Just recently found out that our domain wasn't verified for Track emails - I'm thankful for the catch, but can't believe we've gone so long without this setup. Overall happy with the solution though.
Publié le 11/04/2019
TRACK - Truly is "ON TRACK" with features & value!
Commentaires: The team is down-to-earth honest people and I can speak with a person that I have a relationship with. Not a call-center where I am just another ticket. There is noting impersonal about this Company. All great relationships are about "people" not "software". They got-it-going at Track.
Avantages: Track as a Company continues to expand their development of software over the last 13 years and my relationshop has only grown since the beginning. We embrace and live in their Track-Pulse Call Center software and appreciate a deep integration with Springer Miller Systems our PMS. The depth & the flexibility of configuration allows you to be flexible on monitoring "what matters most to you" and I learn "best practices" from their teams' and other customers talent!
Inconvénients: It is my nature to always want "more" than any software vendor gives. So I do hear, "not yet" from them, when asking about a feature or function. But I have that with EVERY vendor. I see improvements all-the-time though.
Publié le 14/05/2019
Can be complicated
It's internet based, so we can use from anywhere -huge plus.
I find it "funny" that you are asking us to take a survey - yet our industry is not even on the pull down list. There is no vacation rentals, lodging, hotels - etc. I am going to mark mental health.
Inconvénients: Getting around - getting answers when help is needed. You can't call for help, you have to send an email and eventually someone (besides the auto responder) will get back to you. It would be nice to be able to talk to a live person on the phone.
Publié le 12/04/2019
Track is a great way to help communicate with our guests!
Commentaires: Overall, our experience with Track has been very positive. We look forward to finding new ways to use the reporting features and CRM in the future.
Track has a very helpful reports menu. We use these reports for monitoring productivity, phone campaigns, queue abandonment, and call auditing. The end of month Executive Summary that is sent out is also very informative and gives us our progress on certain areas at a glance.
This software is nicely laid out and fairly easy to navigate. We enjoy having the option to email the guest who we just spoke to on the phone with a followup info email or link to a brochure.
If there is ever an issue with communication between Track and our PMS or if we have questions regarding the system the customer service team is very quick to respond.
Inconvénients: It would be helpful if there was a notification feature on the Agent Dashboard that would alert agents to voicemail messages immediately. Currently, we have to check for voicemails manually ever so often to make sure they are answered, or pull up our email to see if any messages have come through.