Pour qui ?

Any brick and mortar business with who cares about online reviews, operations/customer experience, and driving more revenue through text marketing.

Notes moyennes

11 avis
  • Note globale 5/5
  • Facilité d'utilisation 5/5
  • Service client 5/5
  • Fonctionnalités 4.8/5
  • Rapport qualité-prix 4.9/5

Informations sur le produit

  • À partir de 149,00 $US/mois
  • Prix Unlimited seats and chats with unhappy customers
  • Version gratuite Non
  • Essai gratuit Oui
  • Déploiement Cloud, SaaS, web
    Mobile (iOS natif)
    Mobile (Android natif)
  • Formation Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Ovation
  • http://www.ovationup.com
  • Fondé en 2017

En savoir plus sur Ovation

Measure & improve customer experience, manage reputation and run effective marketing campaigns.

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Ovation - Fonctionnalités

  • Analyse des sentiments
  • Gamification
  • Gestion des campagnes
  • Gestion des réponses
  • Génération d'avis
  • Statistiques sur les médias sociaux
  • Suivi des médias sociaux
  • Surveillance des avis émis
  • Analyse de texte
  • Analyse des sentiments
  • Analyse prédictive
  • Analytique
  • Collecte de données multicanal
  • Gestion des commentaires
  • Gestion des connaissances
  • Gestion des enquêtes et sondages
  • Segmentation de la clientèle
  • Tableau de bord
Information non fournie
Information non fournie
  • Codes courts
  • Coupons mobiles
  • Envoi de SMS en masse
  • Gestion des contacts
  • Jeux concours par SMS
  • MMS
  • Messagerie bidirectionnelle
  • Messagerie planifiée
  • Mots-clés mobiles
  • Personnalisation de messages
  • Rapports et analyses
  • Sondages et votes

Avis les plus utiles sur Ovation

Outstanding Platform for every small business that depends on reviews

Publié le 03/07/2019
Chelsea S.
Brand President & small business owner
Vente au détail, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The CEO is responsive. They're developing additional features for the platform. This is a cool startup and I'm excited to be a customer. I tell all my franchise partners about them. This is not a sponsored review :).

Avantages: What's not to like? You automatically text customers, solicit reviews, and get feedback. The nicest thing about the platform is you're able to get texts from the platform on your phone, and respond in real time. Customers think you're texting them directly from a store phone number, and you can engage with live-action conversations to resolve concerns. Our business has benefited a ton from this as we've been able to resolve customer complaints and fix what we've done wrong.

Inconvénients: Honestly, nothing. It's pretty niche so doesn't solve every marketing pain point, but that can be said of most marketing solutions.

Réponse de l'éditeur

envoyé par Ovation le 09/08/2019

Chelsea,
You rock and have been such a fantastic customer. So grateful to have you on board and so glad you're able to experience the value of Ovation and share that with others. We are huge fans of yours and excited for our future together!

Thrilled with the results!

Publié le 10/07/2019
Miranda R.
Chiropractic Assistant
Médecine douce, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
4/5
Fonctionnalités
5/5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We were struggling for new reviews and looking for a service that would help us attain more. We had wonderful reviews and high ratings but not many and few recent. In just 3 months of having Ovation integrated into our office, we've nearly doubled our reviews and our ratings are spectacular! We are beyond thrilled with results and would recommend this system and service to any business looking to broaden their presence on the web and social media sites.

Avantages: The simplicity of design and ease of use for customers.

Inconvénients: The inability to send the review link to a phone number OR an email address. Having the cell number as the only communication option is not helpful with our patients who do not have or use cell phones.

Réponse de l'éditeur

envoyé par Ovation le 09/08/2019

Miranda, So glad you have seen such an awesome jump in reviews. Doubling in 3 months is fantastic. Grateful to have you as a customer. We would recommend you to anyone to anyone in need of a chiro just based on the reviews we've read!

Good Travel Booking Tool & Great Integration with Concur

Publié le 23/12/2019
Emily H.
Finance Manager
Biotechnologie, 51-200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Solving timely employee expense reporting by making the process easier.

Avantages: Easy to use with Concur as all trips automatically sync and get added to your expense report (and if you have connected cards, they get matched up with the imported card charge). From the employee side, it makes submitting monthly reports very convenient. From the finance side, there are discounts associated with managing all bookings with Ovation.

Inconvénients: Fees can be a little high (charged per booking/transaction, regardless of transaction price). If bookings like car rentals fall through, those charges are not reimbursable. However, with enough volume depending on your company side, the fees are worth it.

Helps us get, keep & grow customers

Publié le 25/09/2019
Bill C.
Owner
Restaurants, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: We love how Ovation allows us to engage with customers while they are still in our restaurant. We have increased the number and quality of our reviews since implementing Ovation, by a lot. I believe we were around 4.5 stars and 200 reviews when we started. We are now at 4.7 stars and 500 reviews overall, and nearly 4.9 stars in the past month. The difference? We can talk to guests when things are less than perfect and make them feel better about their experience before they write a sad review. Ovation also helps us improve our guest experience by allowing guests to share feedback, which we implement real-time. Our team has a better first-focus and our operations are better because we learn each day what makes our guests happy and what we need to improve.
We are in a small town with lots of summer tourists. I can’t tell you how many people came in this summer and told us they found us by searching reviews. They increase our search results even though we don’t do any paid internet advertising.

Inconvénients: I wish the software integrated with my loyalty program and text system. I think they are working on that and may have solved it. Let’s hope so!

Réponse de l'éditeur

envoyé par Ovation le 01/10/2019

Well we give you a 5-star review for being an awesome customer! We are working on integrating, but in the meanwhile, we do offer Ovation loyalty and text marketing now! Let us know if we can help you out. Appreciate you, Bill!

Standing Ovation for Ovation

Publié le 09/08/2019
Todd J.
Podiatrist
Hôpitaux et soins de santé, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: So far it has been a great experience. I have already made strides with our listings and reputation management implementation in a very short time.

Avantages: This is an awesome product. I love the way the focus on reputation management. It's easy to keep happy customers happy than it is to help the not so happy ones get back to happy. The winback option with them is nice and allows you to pull out all the stops to make your customers happy. Their team is top notch. They are there to help you and care about your success.

Inconvénients: It would be nice to be able to reply to reviews directly through their platform.

Réponse de l'éditeur

envoyé par Ovation le 20/08/2019

Thanks so much for your review, Todd! Glad to have you as a customer and great feedback. We're working on a solution to responding--I just wish all the review platforms played nicely! ;) But our whole goal is to make sure you an get and keep value. We're always here to help!

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