Smith.ai Chat

Smith.ai Chat

par Smith.ai

Qui utilise Smith.ai Chat ?

Smith.ai Chat is most useful to businesses seeking to boost online marketing results. Live, professional chat agents & AI chatbots capture, screen & book website visitors to convert new clients 24/7!

Description de Smith.ai Chat

Smith.ai Live Website Chat is the fastest & friendliest way to capture, screen & convert website leads 24/7. Our AI Chatbot software supports chat agents by capturing information, connecting to CRM, and translating English-Spanish in real-time.

Pay for relevant chats only, never spam or sales chats.

Easy setup on all website platforms. Instant chat transcripts sent via email & CRM. Smith.ai AI-backed Live Chat is the most effective & affordable way to capture leads & grow your business!

Informations sur Smith.ai Chat

Smith.ai

https://www.smith.ai

Fondé en 2015

Prix de Smith.ai Chat

Smith.ai Chat est disponible à partir de 100,00 $US/mois. Smith.ai Chat est disponible en version gratuite et propose un essai gratuit. Voir plus d'informations concernant le prix de Smith.ai Chat ci-dessous.

À partir de

100,00 $US/mois

Prix

$6-10/chat. No contract or setup fee. 30-day/10-chat free trial.

Version gratuite

Oui

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Formation

Formation présentielle

Formation en ligne en direct

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

En ligne

Smith.ai Chat - Fonctionnalités

Logiciels CCM (Customer Communications Management)
Chat et messagerie
Communication multicanal
Communications par lot
Communications à la demande
Contenu interactif
Contenu vidéo
Distribution d'e-mails
Gestion de contenu
Gestion des impressions
Gestion des modèles
Personnalisation
Analyse prédictive
Assistant personnel intelligent (API)
Automatisation des processus et flux de travail
Chatbot
E-commerce
Fonctions pour secteur médical
Fonctions pour ventes
Prise en charge de plusieurs langues
Chat proactif
Ciblage géographique
Formulaire hors ligne
Intégration de tiers
Partage d'écran
Réponses préenregistrées
Stratégie de marque personnalisable
Suivi des visiteurs de sites web
Transferts/Routage
Découverte de contacts
Gestion des pipelines
Identification des visiteurs
Importation et exportation de contacts
Intégration des bases de données de leads
Lead nurturing
Lead scoring
Outils de prospection
Saisie de leads
Segmentation de leads
Distribution de leads
Gestion des campagnes
Gestion des pipelines
Lead nurturing
Lead scoring
Outils de prospection
Saisie de leads
Segmentation de leads
Suivi des interactions
Suivi des sources
Automatisation des e-mails
Chat vidéo
Chatbot
Communication multicanal
Distribution de leads
Messagerie de groupe
Messagerie mobile
Planification des rendez-vous
Qualification de leads
Recommandations de produits
Segmentation du public
Transfert à un agent
Distribution de leads
Extraction de données
Formulaires en ligne
Lead nurturing
Lead scoring
Lecture de cartes de visite et de badges
Notifications de leads
Qualification de leads
Tableau de bord
Alertes et remontée des problèmes
Assistant virtuel
Base de connaissances
Enquêtes et feedback
Gestion des centres d'appel
Gestion des e-mails
Gestion des flux de travail
Gestion des listes d'attente
Gestion des rendez-vous
Intégration des médias sociaux
Messagerie instantanée
Mesure des performances
Portail libre-service
Codes courts
Coupons mobiles
Envoi de SMS en masse
Gestion des contacts
Jeux concours par SMS
MMS
Messagerie bidirectionnelle
Messagerie planifiée
Mots-clés mobiles
Personnalisation de messages
Rapports et analyses
Sondages et votes
Aide contextuelle
Analyse des sentiments
Assistant virtuel
Bot pré-configuré
Chat sur écran
Composants recyclables
Développement sans code
Fonctions pour développeurs
Omnicanal
Prise en charge de plusieurs langues
Reconnaissance d'intention
Reconnaissance vocale
Synthèse vocale

Avis sur Smith.ai Chat

Afficher 5 avis sur 16

Note globale
4.9/5
Facilité d'utilisation
5/5
Service client
5/5
Fonctionnalités
4.9/5
Rapport qualité-prix
4.9/5
Nicole G.
Attorney.Owner
Cabinet d'avocats, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Overall Rating
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Likelihood to Recommend
    10/10
  • Provenance de l'utilisateur 
  • Publié le 28/03/2019

"Love Smith.ai Chat! "

Commentaires: I love the Smith.ai website chat. There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!

Avantages: I love the Smith.ai website chat. There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!

Inconvénients: Nothing. I love it! Wouldn't change a thing.

  • Provenance de l'utilisateur 
  • Publié le 28/03/2019
Jerry Z.
CEO
Informatique et sécurité réseau, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Overall Rating
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Likelihood to Recommend
    10/10
  • Provenance de l'utilisateur 
  • Publié le 13/01/2020

"Smith.ai Website Chat- Highly Recommended"

Commentaires: In our tech service business, people are looking for help at any time of the day or night and want immediate answers. Using website chat is like having someone on staff 24/7 . We no longer have to worry about lost leads or misdirected requests because we were not able to offer an immediate response. When choosing a chat service, we were drawn to Smith.ai by their very simple, transparent pricing structure and the no-obligation free trial. We had our chat running in literally minutes providing very human like responses to client inquiries. Smith.ai Website Chat has exceeded our expectations responding to new leads, 24 hours a day.

Avantages: Before we started using website chat, we were consuming valuable personnel resources by responding to inquiries that were not applicable to our business or not in the area of our expertise. Using website chat frees our staff by automatically handling the client inquiry and gathering necessary information if a callback is required.

Inconvénients: No negatives. The experience has been extremely positive.

Réponse de l'éditeur

envoyé par Smith.ai le 20/01/2020

Thanks for the positive review of our live chat, Jerry! Now that we are 24/5 we're here to capture any inquiries that come in, day or night, and Chatbot can help pick up the rest.

We're also glad you appreciate the free 10 chat trial! Let us know if we can help with anything else.

Best,
Smith.ai Team

  • Provenance de l'utilisateur 
  • Publié le 13/01/2020
Josh Y.
President
Comptabilité, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Overall Rating
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Likelihood to Recommend
    10/10
  • Provenance de l'utilisateur 
  • Publié le 15/01/2020

"Chatbot for website "

Commentaires: The chatbot makes it easy for clients to get information without calling. It makes it faster for them and makes it less costly for us.

Avantages: The chatbot is easy to configure and works well. I use it on my websites for new clients to get information about what we do. It also allows existing clients to reach out if they need to schedule an appointment. The ability to also have the chatbot staffed is very nice so that prospective clients can receive the excellent customer service from Smith.AI that they would get if they called in via phone.

Inconvénients: I cannot think of any cons. With any product you have to weigh the pros and cons of cost(if you want a staffed option) and implementation. Given the importance of potential new clients and existing clients needed to get information quick I think this is a no brainer.

Réponse de l'éditeur

envoyé par Smith.ai le 20/01/2020

Thanks for the positive review, Josh! We're thrilled you're having such a good experience with our Chatbot. We can also help set up the widget and build out a Q&A and Playbook for Chatbot too!

Best, Smith.ai Team

Let us know if we can help with that or anythi

  • Provenance de l'utilisateur 
  • Publié le 15/01/2020
Justie N.
Owner
Cabinet d'avocats, Auto-entrepreneur
Temps d'utilisation du produit: 6 à 12 mois
  • Overall Rating
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Likelihood to Recommend
    9/10
  • Provenance de l'utilisateur 
  • Publié le 26/03/2019

"Great Customer Care and Functionality"

Commentaires: I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!

Avantages: Ease of use. Ease of onboarding. I can manage my own chat disclaimer and everything from my dashboard. This is ALWAYS available to the clients/site visitors.

Inconvénients: How little potential clients actually use it!

  • Provenance de l'utilisateur 
  • Publié le 26/03/2019
Shawn H.
President
Services juridiques, 2-10 employés
Temps d'utilisation du produit: Essai gratuit
  • Overall Rating
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Likelihood to Recommend
    10/10
  • Provenance de l'utilisateur 
  • Publié le 26/07/2019

"The Future Of Web Chat"

Commentaires: Overall I am happy. Smith.ai makes good effort to offer client support.

Avantages: The Smith.AI live website chat does a tremendous job collecting lead information from web site visitors. It promptly collects phone number and email address information accurately. Only serious inquiries leave this information upfront, and it is easy to follow up with them. The pricing for the product is a great value. The cost of live chat support is very competitive. The services integrate very well with my existing CRM.

Inconvénients: The interface is not the most intuitive to learn but customer support has been great with instructing on how to use it and offer assistance with setting up the whole service.

  • Provenance de l'utilisateur 
  • Publié le 26/07/2019