Smith.ai

Great support and easy setup

Avantages :

Setup was incredibly easy and the support to help do so was top notch.

Inconvénients :

There's no way to have local staff ran the chat box, only remote receptionists and bots.

Outstanding Option for CX Help

Commentaires : The team has been helpful, responsive, and has helped with everything along the way.

Avantages :

Smith.ai has finally allowed us a scalable and affordable way to stay staffed 24/7. We had been dealing with a large volume of chat traffic to our website during off-hours (late nights & weekends) and were missing sales leads consistently. We tried overseas options, outsourced staffing in the US, and a variety of automated options but we didn't find a solution we were happy with until Smith.ai. Smith.ai has allowed us to convert a higher number of leads, and provide a much higher level of customer satisfaction. Would highly recommend to any team looking to increase response times and convert more leads.

Inconvénients :

It took some time to set up the Q&A portion initially, but it was well worth it.

I prefer a consistent person to answer the phone

Commentaires : I’m still using Smith ai. I’m on a plan that allows me to use them in situations where both my assist and I am out of the office.

Avantages :

I loved that no mater what, clients or potential clients calls were always answered. It was easy to set my availability and to access information about the calls that were received.

Inconvénients :

I hate that there are multiple people who answer the calls. There were a few calls where clients complained that they could not understand the person answering the phone and that message was incorrect.

Smith Ai for Law Firm

Commentaires : Overall we’re happy with Smith Ai, when errors are made, our account rep takes ownership and looks into each. But this is rare, usually the reps are great at gathering accurate information when we get incoming calls.

Avantages :

Being able to use phone reps to accurately receive message on our behalf.

Inconvénients :

Sometimes the reps don’t follow detailed instructions, this can cause us to lose clients.

Don’t wait any longer - hire them !

Commentaires : Exceptional customer service! They are always available if I have questions and they’re always reliable when assisting my clients and leads.

Avantages :

Smith has made running my law firm so much easier. They answer every call in a professional and friendly manner. They also follow up on leads, schedule consultations, fill out my intake form which links to my CRM system, provide online chat and more!

Inconvénients :

Smith has made running my law firm so much easier. They answer every call in a professional and friendly manner. They also follow up on leads, schedule consultations, fill out my intake form which links to my CRM system, provide online chat and more!