Pour qui ?

Smith.ai Live Chat is most useful to businesses seeking to boost online marketing ROI. Live, U.S.-based chat agents capture & screen web visitors, and help convert qualified leads into new clients.

Notes moyennes

8 avis
  • Note globale 5 / 5
  • Facilité d'utilisation 5 / 5
  • Service client 5 / 5
  • Fonctionnalités 5 / 5
  • Rapport qualité-prix 5 / 5

Informations sur le produit

  • À partir de 60,00 $US/mois
  • Prix $8-12/chat. No contract or setup fee. 30-day/5-chat free trial.
  • Version gratuite Non
  • Version d'essai gratuite Oui
  • Déploiement Cloud, SaaS, web
  • Formation Formation présentielle
    Formation en ligne en direct
    Documentation
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Smith.ai
  • https://www.smith.ai
  • Fondé en 2015

En savoir plus sur Smith.ai Live Website Chat

Smith.ai Live Website Chat is the fastest & friendliest way to capture, screen & convert website leads. Our U.S.-based Live Chat agents answer questions, screen leads & schedule appointments during business hours. Custom AI chatbots assist after-hours for 24/7 responsiveness. Pay for relevant chats only. Easy setup on all website platforms. Instant chat transcripts in your email & CRM. Smith.ai Live Chat is the most effective & affordable way to convert website leads to grow your business.

Smith.ai Live Website Chat - Fonctionnalités

  • Chat et messagerie
  • Communication multicanal
  • Communications par lot
  • Communications à la demande
  • Contenu interactif
  • Contenu vidéo
  • Distribution d'e-mails
  • Gestion de contenu
  • Gestion des impressions
  • Gestion des modèles
  • Personnalisation
  • Analyse prédictive
  • Assistant personnel intelligent (API)
  • Automatisation des processus et flux de travail
  • Chatbot
  • E-commerce
  • Fonctions pour secteur médical
  • Fonctions pour ventes
  • Prise en charge de plusieurs langues
  • Chat proactif
  • Ciblage géographique
  • Formulaire hors ligne
  • Intégration de tiers
  • Partage d'écran
  • Réponses préenregistrées
  • Stratégie de marque personnalisable
  • Suivi des visiteurs de sites web
  • Transferts/Routage
  • Automatisation des e-mails
  • Chat vidéo
  • Chatbot
  • Communication multicanal
  • Distribution de leads
  • Messagerie de groupe
  • Messagerie mobile
  • Planification des rendez-vous
  • Qualification de leads
  • Recommandations de produits
  • Segmentation du public
  • Transfert à un agent
  • Aide contextuelle
  • Analyse des sentiments
  • Assistant virtuel
  • Bot pré-configuré
  • Chat sur écran
  • Composants recyclables
  • Développement sans code
  • Fonctions pour développeurs
  • Omnicanal
  • Prise en charge de plusieurs langues
  • Reconnaissance d'intention
  • Reconnaissance vocale
  • Synthèse vocale

Avis les plus utiles sur Smith.ai Live Website Chat

Love Smith.ai Chat!

Publié le 28/03/2019
Nicole G.
Attorney.Owner
Cabinet d'avocats, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I love the Smith.ai website chat. There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!

Avantages: I love the Smith.ai website chat. There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!

Inconvénients: Nothing. I love it! Wouldn't change a thing.

The Future Of Web Chat

Publié le 26/07/2019
Shawn H.
President
Services juridiques, 2-10 employés
Temps d'utilisation du produit: Version d’essai gratuite
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall I am happy. Smith.ai makes good effort to offer client support.

Avantages: The Smith.AI live website chat does a tremendous job collecting lead information from web site visitors. It promptly collects phone number and email address information accurately. Only serious inquiries leave this information upfront, and it is easy to follow up with them. The pricing for the product is a great value. The cost of live chat support is very competitive. The services integrate very well with my existing CRM.

Inconvénients: The interface is not the most intuitive to learn but customer support has been great with instructing on how to use it and offer assistance with setting up the whole service.

Simple way to start a great client experience

Publié le 30/03/2019
Brian W.
Principal Attorney
Cabinet d'avocats, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.

Avantages: Easy to deploy - Smith.ai provided a small code snippet to add to our page and we were live.
Quality of responses - we already use Smith's Receptionist services, which gave me the comfort that the quality of people answering chats would be professional, consistently polite and knowledgeable. We get an email with the full text of the chat so we know everything that has been communicated by the prospective client already so we don't ask them the same questions over again.

Inconvénients: There is really nothing bad I can say about Smith Chat or Smith.ai as a company. We view them as a business partner and trust them to interact with clients and potential clients and represent us well, and they have never let us down.

Great Customer Care and Functionality

Publié le 26/03/2019
Justie N.
Owner
Cabinet d'avocats, Auto-entrepreneur
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!

Avantages: Ease of use. Ease of onboarding. I can manage my own chat disclaimer and everything from my dashboard. This is ALWAYS available to the clients/site visitors.

Inconvénients: How little potential clients actually use it!

Smith.ai chat

Publié le 26/03/2019
Scott P.
Partner
Services juridiques, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for use to be there at all times, even when we're not.

Avantages: We've worked with other vendors in the past and have found Smith.ai among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications.

Inconvénients: Nothing, we're generally pleased with the service overall.

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