Description de 71lbs

Shipping refund solution that helps companies audit and claim refunds for late delivery, incorrect charges on the carrier's invoice, and lost or damaged packages.

Qui utilise 71lbs ?

Customers UPS & FedEx small parcel services. We monitor their shipping accounts for late, lost or damaged shipments, filing the claims on their behalf and then fighting claims as necessary.

Où peut-on déployer 71lbs ?

Cloud, SaaS, web

À propos de l'éditeur

  • par 71 Pounds
  • Situé à Fort Lauderdale, É.-U.
  • Support téléphonique
  • Chat

Pays disponibles

États-Unis

Langues

anglais, espagnol

À propos de l'éditeur

  • par 71 Pounds
  • Situé à Fort Lauderdale, É.-U.
  • Support téléphonique
  • Chat

Pays disponibles

États-Unis

Langues

anglais, espagnol

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Fonctionnalités - 71lbs

  • API
  • Alertes/Notifications
  • Automatisation des processus et flux de travail
  • Base de données de clients
  • Calcul du prix d'envoi
  • Comptabilité
  • Connaissements
  • Devis
  • EDI
  • Emplacements multiples
  • Gestion Import/Export
  • Gestion d'entrepôt
  • Gestion de l'e-commerce
  • Gestion des bons de commande
  • Gestion des commandes
  • Gestion des expéditions
  • Gestion des factures
  • Gestion des fournisseurs
  • Gestion des remises
  • Gestion des retours
  • Gestion des réclamations
  • Gestion des stocks
  • Gestion des transports
  • Importation et exportation de données
  • Impression d'étiquettes
  • Intégration des services d'expédition
  • Intégrations de tiers
  • Lecture de codes-barres et de tickets
  • Livraison de colis
  • Livraison de conteneurs
  • Livraison par voie aérienne
  • Livraison par voie maritime
  • Livraison par voie terrestre
  • Mises à jour en temps réel
  • Rapports et analyses
  • Recherche/Filtre
  • Stratégie de marque personnalisable
  • Suivi des commandes
  • Suivi des expéditions
  • Suivi des livraisons
  • Suivi des packages
  • Suivi des statuts
  • Tableau de bord d'activités
  • Transport maritime
  • Étiquettes d'expédition

Logiciels de livraison : afficher la liste complète

  • Analyse de paquets
  • Analyse prédictive
  • Gestion de tiers
  • Gestion des audits
  • Gestion des exceptions
  • Identification d'opportunités de remboursement
  • Importation et exportation de données
  • Optimisation de l'envoi
  • Recouvrement des coûts
  • Réclamations automatisées
  • Services d'audit et de réclamation
  • Suivi des coûts d'envoi
  • Suivi des expéditions
  • Vérification des factures du transporteur

Logiciels de suivi de colis : afficher la liste complète

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Avis sur 71lbs

Lire les 9 avis

Note moyenne

Note globale
4,1
Facilité d'utilisation
3,4
Service client
3,4
Fonctionnalités
3,4
Rapport qualité-prix
3,2

Avis classés par note

5
6
4
1
2
1
1
1

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001
Mike A.
IT Technician (É.-U.)
Vente au détail, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easy Solution for Small and Mid-Size Businesses

5 il y a 4 ans

Commentaires : Money that may have been lost, never collected, or incorrectly refunded would have left us in a position of having to cover shipping out of our profit margins.

Avantages :

This company focuses on the irregularities in refund amounts for people who do not have the ability to pay someone to do it. The amount of money that they have found for us is astonishing. We have earned back money from late or lost refunds, incorrect refund amounts, and all without having to address the issues ourselves.

Inconvénients :

We do not like recurring fees. It would be more reasonable to us if we had a one-time fee and just used the software from then on, but they make money based on percentages.

Réponse de l'équipe de 71lbs

il y a 4 ans

We are very appreciative of your review! Thank you for taking time to give us this feedback.

Angel L.
E-Commerce Mgr (É.-U.)
Vente au détail, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Excellent idea but a bit demanding with the 50/50 pricing expectation.

4 il y a 4 ans

Commentaires : Analytics. Knowing where we ship to frequently is helpful/useful in our business.

Avantages :

The analytics are probably the best things regarding this software and the breakdown. They breakdown the shipping destinations to know where you ship to the most, etc., as well as average spending, box size/weight. They also have refund analytics.

Inconvénients :

Their 50/50 split regarding refunds. I managed to negotiate it lower, but I do not know if that is an option for everyone. The main issue I have is their damaged/lost shipment procedure/policy. Essentially, it is exactly the same as making the claim from FedEx myself. All of the claims we submitted through 71lbs were declined except one. The funny thing is that we started making the claims ourselves to FedEx.com and the claims are being approved/refunded. I do not believe their % profit should include claims for damaged/lost shipments since they are not really doing any of the real work. Thus, we stopped using them for these specific services and we keep the full refunds.

Kevin R.
pres (É.-U.)
Meubles, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

WHAT A SCAM

2 il y a 2 ans

Commentaires : finding there competition to leave them

Avantages :

[SENSITIVE CONTENT HIDDEN] with 71lbs says they do NOT respond to email. When you call, all you get is voice mail and she doesn't seem to respond to that either. So I am NOT getting any help from her and 71lbs. I went to the CONTACT US on the 71lbs site, silled out the lengthy contact us to [SENSITIVE CONTENT HIDDEN] of 71lbs, hit SEND and it says I am NOT authorized to use this and wiped out all of my information

Inconvénients :

This has got to be the SCAM of the century. Brag about FedEx etc and they won't even help verify your own accounts/payments.

Matt h
Temps d'utilisation du logiciel : Non fourni
Source de l'avis
Source : GetApp

A Consultant's Dream

5 il y a 8 ans

Commentaires : I've been recommending 71lbs to my clients for almost 2 years. It is an instant value add for what I do. It literally takes 45 seconds to sign up. Most of that time is finding FedEx account info. On average, my clients are getting over 5% shipping refunds. I use their services to add value to what I offer on initial meetings, walking clients through a signup while I'm in their office. This is one of those no-brainers that not many businesses know about.

Avantages :

45 second signup 5-10% refunds literally set and forget, client side is completely automated Free recovered expenses Shipping Analytics included

Inconvénients :

50% of refunds for service (although NONE of my clients would ever have the time to do this manually) invoiced monthly for any refunds. (You can add a credit card now to the account to continue automation)

Mike B.
President (É.-U.)
Vente en gros, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

71lbs is a no-brainer!

5 il y a 2 ans

Avantages :

They make it super easy to use. I connected my shipping account and they keep tabs on everything and request the available refunds. The website is super simple to navigate. When I signed up 18 months ago I specifically wanted a service that just did their thing without my intervention, and that's exactly what I've gotten. I'd definitely recommend 71lbs.

Inconvénients :

I haven't found any negatives with 71lbs.com. I'm very happy with the service I've received.