Pour qui ?

Hotel Effectiveness serves hotel owners, operators, management companies and investors for properties in the USA and Canada. Our branded, independent, resorts and boutique hotels reduce labor costs.

Notes moyennes

141 avis
  • Note globale 4.8 / 5
  • Facilité d'utilisation 4.8 / 5
  • Service client 4.7 / 5
  • Fonctionnalités 4.7 / 5
  • Rapport qualité-prix 4.8 / 5

Informations sur le produit

  • À partir de 99,00 $US/mois
  • Prix Per employee, per month. 15 employees included with base price.
  • Version gratuite Non
  • Essai gratuit Non
  • Déploiement Cloud, SaaS, web
    Mobile (iOS natif)
    Mobile (Android natif)
  • Formation Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Hotel Effectiveness Solutions
  • http://hoteleffectiveness.com/
  • Fondé en 2008

En savoir plus sur Hotel Effectiveness

Hotel labor costs are increasing at a rate that is 5X higher than revenues, and profit margins are shrinking as a result. Hotel Effectiveness REDUCES labor costs by 5% to 15% by aligning staffing plans and schedules perfectly to business needs. With perfect labor costs, hotel owners and managers can eliminate the excess costs created by overstaffing, overtime, and overuse of contract labor. Our award-winning labor management system integrates with time & attendance, payroll, BI and PMS.

Hotel Effectiveness - Fonctionnalités

  • Calcul des heures supplémentaires
  • Gestion des calendriers
  • Planification du personnel
  • Portail libre-service
  • Rapports et analyses
  • Suivi FMLA
  • Suivi du temps
  • Budgétisation et prévision
  • Gestion des recrutements
  • Gestion des sous-traitants
  • Gestion du cycle de vie des employés
  • Main-d'œuvre variable
  • Planification
  • Pointage
  • Projection du travail
  • Suivi des compétences
  • Évaluation des performances
  • Accès mobile
  • Changement d'équipe
  • Distribution planifiée
  • Gestion de la paie
  • Gestion des ressources
  • Messagerie
  • Planification automatisée
  • Rapports et analyses
  • Suivi du temps en ligne
  • Accès mobile
  • Carte perforée
  • Carte perforée en ligne
  • Gestion de la paie
  • Gestion des feuilles de temps
  • Messagerie
  • Rapports et analyses
  • Reconnaissance biométrique
  • Suivi des congés maladie
  • Suivi des postes de travail
  • Suivi des salariés
  • Suivi des vacances/congés

Avis les plus utiles sur Hotel Effectiveness

Hotel Effectivness makes labor management easy!

Publié le 04/05/2019
Utilisateur vérifié
Housekeeping Manager
Hôtellerie, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: It is significantly easier to manage labor, labor costs, and problomatic employees. It is also an easy way to offer praise to employees that and finishing quickly. I can see the issues on the computer and then further investigate or have a one-on-one to see why somebody is struggling to make a very reasonable time. This answers a lot of questions that we could never answer at a previous hotel.

Avantages: I use this to track housekeepers daily time as well as productivity. In the morning I enter their assigned rooms to clean and can see an expected end time which helps monitor productivity during the day. I can plan my day out better when I know how long it will take to finish at the max. I can also see customized times for special cleaning projects and factor that in, in the morning. In the afternoon I fill out another option which is their actual cleans, the work that was completed. This assists in making sure every room sold the night before was either cleaned or serviced. This aligns with our time clock machine so the next day I can track how quickly or how slowly each housekeeper worked. I can see if they finished an hour ahead of time or if they milked the clock and stayed longer than it would take to do the amount of work they actually completed. I am also able to see the budgeted hours for that day or week as well as each employee (as well as department) average time per room. There is another formula built in for supervisors, managers, laundry, etc. All of the people whos jobs cannot be seen on paper but more so their efforts and time on the clock. It is very easy to follow and fill out each day. I also have a daily check in where I review the prior day and can add notes about why we were over or under in hours so that my manager and even the owners can see the trends.

Inconvénients: There are really no downsides to the software IF you are trained on all of the options. When I first began I was taught on the fly by somebody who did not understand it too well. I was only using about 15% of the capabilities the website has to offer. Once an upper manager came in to train me on it I caught on within an hour and was able to maximize my experience.

Réponse de l'éditeur

envoyé par Hotel Effectiveness Solutions le 07/05/2019

Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.

Integration and Ease of Use

Publié le 06/05/2019
Rachael B.
Regional Director of Operations
Hôtellerie, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Hotel Effectiveness should be called Hotel Efficiency as the information we input from the Night Audit Entry to the Scheduler, to the Gameday to the 5 minute Daily Labor Check In keep our managers from manually calculating minutes and allows them time to do other tasks. Companies who are not using this software are really missing the boat and causing unnecessary work in a world where CPOR rules the day. We have this software integrated with our proprietary back office software and it is amazing to see everything in one place, for someone like me who is over 11 properties. We have recommended this to other hotel ownership groups and will continue to do so.

Avantages: Hotel Effectiveness is able to integrate with a variety of software; this has allowed my company to seamlessly view labor without having to log in to a time clock server and run reports. We are able to train our team members from Night Audit to General Managers in one day on how to navigate the system. Labor monitoring a simple RED/GREEN System (truly does not get any easier than that). The training provided on-line is an added benefit to those who may want to get to know the system further. We use the entire suite and have had no issues when we onboard new properties/ team members to our company.

Inconvénients: If I had to pick one item it's the salaried team members (who clock in and out) auto flow against the labor plans. We called support and were shown a work around.

Réponse de l'éditeur

envoyé par Hotel Effectiveness Solutions le 09/05/2019

We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

Hotel Effectiveness Review

Publié le 03/05/2019
Liz W.
HR Manger
Ressources humaines, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
3 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall pretty good.

Avantages: Overall, the system is fairly simple to use. I love the "assume user" feature as this has helped troubleshoot user questions. I have not had to use technical support, which is always a good thing. They layout is fairly simple.

Inconvénients: In time and attendance, it would be beneficial to be able to search an employee instead of having to select from a long list. I use the control F function to locate the employees, but it would be easier if the system allowed for it. The system seems to work most effectively with Chrome (which I love), but Internet Explorer users have a difficult time using it. Customizable reports are a bit complex to build, this could be simpler.

Réponse de l'éditeur

envoyé par Hotel Effectiveness Solutions le 08/05/2019

Thank you for the thoughtful review! We are happy that you have found the tool easy to use, and if you ever need any advanced assistance, do not hesitate to ask.

Employee Search is part of the core labor management system. You can find it in the Employee Explorer (look under the Employees menu). You are correct that employee search is not part of our current Time & Attendance functionality, but we will add this to our development list. Thank you for the suggestion!

Our system works very well in the more recent versions of the major browser applications. For Internet Explorer, users should use IE 10.0 or later for full support - older versions are no longer supported by Microsoft and are not recommended for our users.

Opportunity

Publié le 10/05/2019
Nancy D.
Director of Human Resources
Hôtellerie, 501-1 000 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
2 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I would save neutral.
I have worked wit other systems that seem to be ore flexible with setting parameters that work for our type of need or business. In addition I have had some issue with support's lack of timeliness in returning calls when we are only given the option to leave a message. There have been some hiccups when setting up first time parameters, told al is taken care of and later find that there are key steps that were not taken or implemented as committed to by support.

Avantages: I like the ease of the system as it related to entering data and easy to understand graphs -color coded reporting and data that is provided when dealing with forecasting etc.

Inconvénients: There a few options theta would assist us greatly:
1. Having clocks that are not open for any time punching but rather restricted with grace periods
2 Would be a great option to be able to schedule people and have HE work with time clock and create grace periods so that it's not a "free for all" punching system.

Réponse de l'éditeur

envoyé par Hotel Effectiveness Solutions le 15/05/2019

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Hotel Effectiveness

Publié le 12/11/2019
Josh H.
Bench General Manager
Hôtellerie, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I love Hotel Effectiveness. I have been using it for years with two different hotel management companies. It is a high quality tool for our hotels.

Avantages: Hotel Effectiveness is a great labor tracking tool. It makes daily review of hotel labor quick and easy. I love the myriad reports you can generate to break down the labor numbers.

Inconvénients: I wish there was more functionality for myhotelteam.com. They should be able to switch shifts and more on the site. It should have its own app too.

Réponse de l'éditeur

envoyé par Hotel Effectiveness Solutions le 14/11/2019

Thank you for the review! Good news for you - the MyHotetTeam mobile app is going to be live in the App Stores (iOS and Android) in a few days! It includes some enhanced functionality, and over the next several months we will be implementing a number of major improvements to the service. We look forward to sustaining your happiness with our services and to working with your hotels!

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