Qui utilise Viber ?

Un outil de communication et d'engagement client sur site qui permet aux petites et grandes entreprises d'effectuer des appels internationaux et de promouvoir la visibilité de leur marque en utilisant des chats de groupe, des appels vidéo, des stickers et plus encore.

Description de Viber

Idéal pour les entreprises de toutes tailles, cet outil de communication et d'engagement client fournit aux utilisateurs des options de découverte de marques d'e-commerce.

Informations sur Viber

Rakuten Viber

https://www.viber.com

Prix de Viber

Viber est disponible en version gratuite et ne propose pas d'essai gratuit.

Vidéo de Viber
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Version gratuite

Oui

Essai gratuit

Non

Déploiement

Installation (Mac)

Cloud, SaaS, web

Installation (Windows)

Mobile (iOS natif)

Mobile (Android natif)

Formation

Aucune

Ressources d'aide

En ligne

Viber - Fonctionnalités

  • Chat et messagerie
  • Communication multicanal
  • Communications par lot
  • Communications à la demande
  • Contenu interactif
  • Contenu vidéo
  • Distribution d'e-mails
  • Gestion de contenu
  • Gestion des impressions
  • Gestion des modèles
  • Personnalisation

Logiciels CCM (Customer Communications Management) : afficher la liste complète

  • Forums de discussion
  • Gestion de contenu
  • Gestion de site web
  • Gestion des abonnements
  • Gestion des groupes
  • Gestion des événements
  • Idéation
  • Modération
  • Répertoire de membres

Logiciels de gestion de communautés : afficher la liste complète

  • Analytique
  • Collecte de commentaires
  • Contenu vidéo
  • Gamification
  • Gestion communautaire
  • Gestion de la communication
  • Gestion des désabonnements
  • Messagerie instantanée
  • Syndication de contenu

Logiciels de relation client : afficher la liste complète

Viber - Logiciels similaires

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Avis sur Viber

Read all reviews

Overall rating

4,3/5

Average score

Facilité d'utilisation 4,5
Service client 4,2
Fonctionnalités 4,2
Rapport qualité-prix 4,5

Review software

Share your experiences with other software buyers.

Écrivez votre avis !
Ivan M.
Technical Project Manager
Jeux vidéos, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 12/09/2019

"Great communication for a personal use"

Commentaires: Very nice and convenient app. Use it a lot for international calls.

Avantages: Quick​ and easy way of creating group chats and sharing media content. High-quality​ free audio and video calls.

Inconvénients: Has a lot of issues with migrating from one device to another and with changing the ​phone number​.

  • Source de l'avis 
  • Publié le 12/09/2019
Chamika G.
Student
Logiciels, 5 001-10 000 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Publié le 04/10/2019

"Pros and Cons of Viber"

Commentaires: I have used Viber for about more than 1 years. The interface and the stickers kept me using the app. But the app is somewhat slower than other chatting apps. So I switched to another social media.

Avantages: Viber is a very popular social media that provides many facilities. We can share many digital things via Viber such as images, video audio, location and other digital documents. There are attractive stickers and emojis. When we are sending images, we can add captions to it, and we can edit the photo. The call quality is clearer compare to normal voice calls. When we receive a message, we can reply to it even not opening the app. (There is a full screen notification when we receive a message. As we can we groups, we can use them for various stuffs, such as education, entertainment etc. There is a user-friendly UI. personally, I love purple color.

Inconvénients: As the app proves so many features, It becomes little bit complex and slower. It consumes a huge amount of data compared to the service supplied. It does not have any option for call blocking. No internet, No connection.

  • Source de l'avis 
  • Publié le 04/10/2019
Utilisateur vérifié
Jobseeker
Médias en ligne, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 30/09/2020

"Viber Review"

Commentaires: It is a very good tool for communication. I used to work in the call center industry in the Philippines and Viber is their top choice for group chats. It is very reliable and free.

Avantages: To begin with, I like it’s purple theme as it is easy on the eyes. Some recent updates on its main tab, Explore which I really appreciate because you can get connected with communities close to your heart escpecially during this time.

Inconvénients: It only retains photos and videos of the current year. I was looking for some memories And pictures of my dead sister back in 2018 and it was gone so it Didn’t sit well with my. Perhaps they should have sort of a viber drive where you have option to keep or delete

  • Source de l'avis 
  • Publié le 30/09/2020
Ayesh P.
Photographer
Photographie, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    3 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    5/10
  • Source de l'avis 
  • Publié le 22/10/2019

"Viber for Photographers."

Commentaires: Overall I like the app.But There are lot of good apps than Viber .But when I need Viber is very helpful and useful app.

Avantages: Photography is my part time job.In this job communication with each other is the key factor.As a example the communication between with me and my client is desiding my next work.For that I am using several platforms.Mainly Whatsapp and Facebook Massenger are my main communication apps.But Some of clients are using Viber as their main communication platform.In that time Viber is very helpful to me for keep in contact with my client .Mainly I like the ability to which can take online calls to my client .It is very helpful to save lot of money and time.It is very expensive to take a call to a client which lives in another country .At that time Viber Calls saves me.At like that stuations I feel the true value of the Viber app.My next objective is sharing my works with my client.There for I can know my customer idea of my work and his suggestions.Viber provide me those facilities very simply.I can share photos and files while texting to my customer using Viber.It helps both me and my customer to discuss what we need to do to my works.

Inconvénients: Mainly I do not like the app is lack of users.Most of my clients are using whatsapp or another communication methode.Therefore lot of time I do not use the Viber .The app is lagging or crashed most of the time when I am going to upload lot of photos.At that time I have to upload those photos again and again .Whatsapp providing lot of fetuers and security than the Viber.So It could not able to give a good competition to it opponent mobile application .I do not like the qulity reducing when I going to upload a photo .It is very disturbing me to present my work to my client as I want .And the limited amount of photos which can upload in onece is so frustrating to me.Some times I want to send lot of photos to my client so at that time I have to upload twice those photos

  • Source de l'avis 
  • Publié le 22/10/2019
Dimitar T.
Sales and Marketing manager
Services financiers, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 29/09/2020

"Great solution for business and personal communication"

Commentaires: I use viber both for personal and business needs. No bugs, no technical problems. I like both mobile and desktop version.

Avantages: Viber is my primary communication app for personal contacts with friends abroad and my family.
Great tool for group communication with my team. Viber saves me time and money and helps me to stay connected with my parents and friends.

Inconvénients: There are no significant cons. Some times ads in messages are distracted but there is ok. You can mute some sender.

  • Source de l'avis 
  • Publié le 29/09/2020