Twilio

Twilio - Plateforme de service client

Commentaires : Selon mon experience, on a utilisé Twilio afin de résoudre des besoins de télécommunications et messagerie pour différents cas d'utilisation. Ca permet d'atteindre les utilisateurs sur les différents canaux.

Avantages :

Le plus apprécié dans ce logiciel est que Twilio est l'une des APIs les plus fiables pour envoyer des SMS et des messages sur le marché. Ainsi, concernant les prix, c'est assez compétitifs.

Inconvénients :

Le moins apprécié dans ce logiciel est que Twilio manque un peu d'intégration avec quelques services.

Amazing programmable number service

Commentaires : We have been able to deploy a whole Marketing Center, phone automation with payments systems. Call recording for training, conferences and waiting lines.

Avantages :

The service has many good features, the guides are easy to use and you can start deploying from day one. The Studio flow helps a lot if you do not have knowledge of programming, the customer service is also great. There is a lot you can do with Twilio no matter the size of your business.

Inconvénients :

It can be overwhelming because the tons of features, is it much better if you at least know for sure what you want to start

Alternatives envisagées : CallRail et Plivo

Pourquoi passer à Twilio : Twilio features are great, we also found customer service is much better with twilio

My Twilio Exerience

Commentaires : Twilio is a powerful and flexible cloud communications platform that can be beneficial for businesses looking for scalability and customization. It is However, it may not be the most cost-effective option, and the lack of hands-on support could be a problem for some businesses.

Avantages :

- Can handle large volumes of communication traffic.- Easy and straightforward integration of communication functionality into existing systems and applications- High reliability and uptime, ensuring that communications are delivered quickly and efficiently.

Inconvénients :

- Twilio's pricing can be higher than some other communication platforms- Twilio's API-based platform can be complex for non-technical users- Their self-service support model may not be suitable for those who require a more hands-on approach

Alternatives envisagées : Plivo

Pourquoi passer à Twilio : Twilio is a great cloud communications platform that has improved our business's ability to communicate with customers. With a wide range of communication channels including SMS, voice, and video, we are able to reach our customers in the way that best suits them. The scalability of Twilio has also been a huge plus, allowing us to handle large volumes of traffic without any issues. Furthermore, the API-based platform has allowed us to seamlessly integrate Twilio into our existing systems, making it a breeze to use. Overall, we have been extremely satisfied with Twilio's reliability and highly recommend it to any business looking for a robust and flexible communication solution.

Tyranny of the 2FA gods!

Commentaires : Authy by Twilio is a run-of-the-mill 2FA app. There's nothing special about it. It works when you're not switching your hardware.

Inconvénients :

Customer Support is only available by email, not by phone, and it takes 1-3 days to hear back from them. I was in the process of integrating their OneTouch functionality into a software program I'm designing, and I finally found out why no one else integrates it. It's busted and when you go to click the "Accept" or "Reject" buttons, it gives you an error. Authy support said to reinstall my Authy app, and now I can't get back into the app until 2 days later because of their overbearing security. They refuse to get me out of the bind, and I'm unable to access any of my accounts until they lift the hold. I've learned my lesson and I'm going to use LastPass so they can't hold my accounts hostage anymore for their nefarious purposes.

Amazing Service Experience with Twilio!

Commentaires : Overall, I had a great experience with Twilio. It was easy to set up, reliable, and the customer support was excellent. I would definitely recommend it to businesses looking for a great communications platform.

Avantages :

I used Twilio for my business and it was a great experience. The interface was easy to use, response time was fast, and the customer support team was always available. I feel like my business was well taken care of.

Inconvénients :

The only downside I found with Twilio was that some of the advanced features could be a bit tricky to use. It took me some time to figure out how to set them up.