17 ans à aider les entreprises françaises
à choisir le meilleur logiciel
Vitally
Description de Vitally
Vitally permet aux équipes centrées sur le client des entreprises SaaS B2B d'offrir la meilleure expérience client possible. L'éditeur fournit à votre équipe des profils clients à 360 degrés, un reporting de notation de santé extrêmement flexible et une automatisation de premier ordre, le tout dans une magnifique interface utilisateur que chaque membre de l'équipe adorera utiliser. Grâce à l'accès à des données client enrichies, à l'alerte proactive des comptes à risque et à l'engagement automatisé avec les clients en demande, Vitally permet de multiplier par dix l'impact de chaque membre de l'équipe et d'éliminer le désabonnement.
Qui utilise Vitally ?
Entreprises SaaS B2B
Vitally ne vous convainc pas tout à fait ?
Comparer avec une alternative populaire
Vitally
Alternatives à Vitally
Avis sur Vitally
Alternatives envisagées précédemment :
Perfect CSM Tool for small to medium companies
Avantages :
Easy to set up, finally all my data in one place. Their support was very helpful if any questions came up, but you can do everything yourself within the tool as well.
Inconvénients :
Actually nothing really, but I'd like to note that the value of Vitally is only as good as the setup and data you put into that. So make sure you clean the data of the other tools before you start with integrating it.
Alternatives envisagées précédemment :
A larger scale
Avantages :
This software is focused on using product analytics to inform the Customer Success process. The platform is designed for B2B SaaS which is a plus.
Inconvénients :
The software needs a dedicated CS team otherwise you would be better off using a product analytics platform. If you aren't doing manual outreach, this platform is probably not for you.
Great for CS (if set-up properly) and not so great for account management
Avantages :
It's easy to use. Good for tracking the health of accounts
Inconvénients :
There isn't great stakeholder mapping/hierarchy functionality. It kills me that you can only have one client 'account owner'. Particularly with large enterprise accounts, you typically have multiple owners. As an Account Manager, I feel like it's lacking a lot of functionality I need in my role. Our main issue is that it's not set up properly - doesn't integrate well with Hubspot or our backend tech (some of these issues are on our side). Would like to see better templating for account plans etc.
Great Product and it keeps getting better
Commentaires : Our CSM has changed multiple times in the last year due to their growth but the service has always been great.
Avantages :
Vitally was very simple to implement and get going. In the end, it comes down to the quality of the data that you integrate with it.
Inconvénients :
Account tracking rules are a bit limiting but this hasn't stopped us from performing or tracking customers in anyway.
Vitally Review
Avantages :
I loved the amount of info that was available for each customer from the integrations we used with stripe and segment. It allowed me to find out important data about our customers without referencing other software
Inconvénients :
Not as many features available between CS and sales as I'd like
